-
February 2024 by eric naji
Great customer service from Juanita! Professional, friendly and knowledgeable in products. All staff members were friendly and helpful. Fabulous and environmentally friendly products!!!!
-
November 2023 by Tommy Muriel
Today i met Juanita and she made me a loyal customer just after a few minutes. She was attentive and incredibly welcoming and i truly never have experienced superior customer service like this. I felt like family with her and she took very great care of helping me understand the brand and the products catered to my skin ! Oh and that stress fix oil is a blessing ! Thank you Juanita ?
-
May 2023 by Rachel Fox
Truly amazing to stop in and be able to have Brittain test my hair follicles to see which hair products would be best for me. She walked me through the whole process and I love everything she recommended thus far & looking forward to going back so she even joined me on the rewards program, highly recommended. Wonderful experience & products!
-
April 2023 by Clarence B.
When Shari suggested that I have my birthday at Aveda, I was delighted. I had never heard of such a unique idea for a celebration before. I was excited to learn more about the new Aveda skin care line. I was already an avid Aveda user, so it was a great opportunity to deepen my knowledge. I was even more thrilled when a few of my friends, who were former Aveda retailers, joined me. We all had a wonderful time! Shari made the experience even better with her hospitality and attention to detail. We all felt like royalty. Everyone was impressed by how their skin felt after trying out the products. We were all amazed to find out that Shari wasn't the store manager, yet she conducted herself like she was in charge. This was the first birthday of my 44 years that went off without a hitch. I can't thank Shari enough for this memorable experience. I will be sure to recommend that my other Aveda-using friends have their parties there as well. i'm addition, Cynthia made it just as exciting. Her additional attention to detail was spot on.
-
April 2023 by Wendy L.
My friend had a birthday party here with about 8 people. Shari was so helpful and fun. I have used Aveda for years and she led us through a self facial using all the different skincare with individualized products. I learned a lot and came away with alot of goodies!
-
November 2022 by Hads NM (Hads NM)
The ladies who helped me here were awesome!
-
July 2022 by Sandra Beckmeier
WARNING. If you have products that you haven't used sitting on your shelf, you may not be eligible to exchange them. I went to this store today hoping to exchange about $450 worth of products and they said no. They took $180. I thought about it, and am very disappointed because I've spent a lot of money with Aveda over the years. I love their hair products, and have fallen in love with their hydrating serum. But I have to rethink how important that is when spending money with them again.
-
July 2022 by Yogesh Patel
I had a consultation with Natalia R to review my issues. She was not only up-beat and informative, but warm and understanding. She explained how and why I'm having the problems that I have with my , while also educating me on how it works . I appreciated the time she took with me and the other shoppers who had questions. It was truly refreshing after she did facial .Thanks so much, Natalia
-
January 2022 by Hads Maples
The ladies who helped me here were awesome!
-
November 2021 by Ashley S
I had a consultation with Samantha to review my hair issues. She was not only up-beat and informative, but warm and understanding. She explained how and why I'm having the problems that I have with my hair, while also educating me on how hair works and the life cycle of it. I appreciated the time she took with me and the other shoppers who had questions. It was truly refreshing to see someone passionate about their product and line of work. The ambiance of the store was relaxing and I felt the anxiety roll off me as I entered. I know that my hair is in very capable hands, and I welcome the day I need to come back in. Thanks so much, Sam!
-
May 2021 by Stan McDonald
Excellent service.
-
December 2020 by Veronica Campos
Great customer service!
-
October 2020 by Brooke Burlson
I just wanted to thank you Morgan for making me feel extra special on my birthday. Thank you so your hand written note and ability to accommodate me during this trying time. You have gone above and beyond in the return of customer service.
-
October 2020 by CJ
I placed an order online for in-store pickup. I received a phone call from Morgaine that my items were ready, however, they offered shipping from the store. It worked out greatly. Morgaine was very personable, friendly and took the time to explain each product I was buying and even offered samples. I didn’t feel rushed or pushed to buy anything else. I had a few questions and she was very patient and answered them thoroughly. I received my order today and spoke to her 2 days ago. Everything was beautifully packaged and I can’t wait to try my new products. She also put in a sweet birthday/thank you card in with my purchase. Thanks again, Morgaine. Wonderful customer service.
-
March 2020 by Ben Goza
Essential. I go here every time I'm in the Galleria.
