-
December 2023 by Adan Chacon
They gave me a new eye doctor, she is rude And ask me about my eyeglasses that I lost them and she was really stricted and keep asking me where are your glasses and i came to get new ones. I'm never coming back again!!!! The only friendly service are the staff worker's.
-
November 2023 by Itati Borjas
Im so disappointed. The last time I came here (Feb) service was great. Now they can’t even spare 12 min? At exactly 10 min late they cancelled my appointment and that’s because I CALLED and told them I was going to be there late. Do they not see the rain? Do they not realize Houston traffic? If you don’t want to work, just say that. Don’t set up evening appointments. I work on the west side and because of the rain traffic piled up and because of the 2 minutes after the grace period they cancelled. It’s funny how they couldn’t even call or make an exception. So quick to cancel. SMH.
-
November 2023 by Marcelia Perez-Carrillo
The staff is absolutely wonderful! Dr. Emole is very knowledgeable and took her time in explaining all my concerns and answering all my questions. Adrian and Collin help me in selecting the glasses. That best suited my needs. I highly recommend going to the East Sam Houston Parkway location.
-
November 2023 by Esther Rhone
Against my better judgment, I chose to come here for my eye exam instead of going to my regular eye doctor. They did an eye exam and ordered contacts. The contacts are Softmed and each time I’ve tried to wear them they have irritated my eyes and ripped both times. I called and the manager said she can’t do anything to assist me. She said that I could pay for another eye exam and why would I do that when it’s clearly not my fault your company ordered contacts that are making my eyes blurry, red and causing swelling every time I try to wear them. What happened to Customer Service and companies trying to fix what they messed up. Do not go here if you like being able to see and truly care about your vision. This place is horrible and the Customer Service is ridiculous.
-
November 2023 by Latoya Samuel
Horrible service. I ordered my contacts by phone to avoid having to miss work. When contacts get to me they’re the wrong color. I go to the store and it takes 30 minutes for me to be seen then I’m promised the return will be rushed since I’m being plagued with migraines due to incorrect prescription yet here it is almost another week without the correct prescription. I can’t even drop my glasses off because that too will take too long and I’ll be unable to see or function. Very disappointing in the time it takes for you to receive what you really need and paid for or get a refund so you can go to someone else that does things correctly the first time. If I could do more than leave this review I would but hopefully they hire more competent people because as of now the staff lacks.
-
October 2023 by Josselyn Escobar
First and last time coming here, did not like my experience when getting my eye exam. Doctor was upset because she wanted my glasses to see my previous prescription. I told her I did not had my glasses with me and she was upset and got on me for not having my glasses (I lost my glasses) but I just told her I didn’t have them. Also i was there to get new glasses and a new eye exam why is she so worried about my last one if I’m here for a new one . She then got an attitude.
-
September 2023 by Jorien Johnson
Very great customer service from start to finish! Doris was very knowledgeable about my options and very cost effective. Would recommend to anyone looking for glasses or contacts. Once again Doris was exceptional and staff was too!!!
-
September 2023 by Jennifer Fontenot
Doris Hall did a great job assisting me and explaining everything to me about my eye wear. I also wanted contact lens since I normally wear them. She explained the prices. I was able to get a yr of lens at an affordable rate.
-
August 2023 by Google user
Doris Hall did a great job assisting me and explaining everything to me about my eye wear. I also wanted contact lens since I normally wear them. She explained the prices. I was able to get a yr of lens at an affordable rate.
-
July 2023 by Minerva Clark [TMS]
I had a great experience at America’s Best located 14243 East Sam Houston Parkway N. Suite. The Receptionist Alicia, and Priscilla were wonderful I was checked in promptly hard no wait time. The Dr. Greeted me while I finished my eye exam. Moving forward Dr. Emole was so attentive very concerned and kind. The technician Kerri and Yanetsi were amazing very helpful assuring that I had nice pair of glasses that are the best fit for me. I recommend this eye care business to everyone who needs this service. Way to go team! ?Keep up the good service.⭐️⭐️⭐️⭐️⭐️
-
June 2023 by That_ 2.
Amazing customer service. Yaretsi helped me out a lot and gave me amazing advice on picking my picking my glasses. Juan was an amazing receptionist, providing only the best customer service. Doris helping me through the whole transaction. Would recommend
-
April 2023 by Gary Y
Update 4/7/23: A great experience, excellent service, products & prices. The optometrist, Ms. Emole Oyediya, was very respectful, answered all my questions, and provided great insight. Doris worked with me in selecting my contact lenses and glasses. She was extremely pleasant, shared great conversation, very professional and I was very grateful to meet her. Her mindfulness to provide excellent customer service was very apparent. She is a great spirit. The people here are always kind and I enjoyed my experience here once again.☮️❣️?️✌️Older Review: The folks working here are simply amazing. I have not experienced this good of service in years. I called with a simple inquiry, unsure if I was even serious about going. Matthew took my call, patiently provided a wealth of information. I then felt certain of my intent to move forward. Appointments can be made for priority consideration, or you can walk in.Keith is the location manager and he is extremely knowledgeable and helpful as well. The staffing I met includes Matthew, Keith, Joe-Nathan, Shanae, Brittany, Dr. Son, Ilse, Esmerelda. All of them have a fun, friendly, outgoing personality. Once I got to the part trying to figure which glasses were the best, a group of these amazing people helped me decide. They stood with me as I tried to narrow my decision down and gave their opinions to ensure I felt comfortable and was making the right decision. It was really a lot of fun. The prices are unbeatable. To save even more money, ask about and get the Eyecare Club. It gets you unlimited free eye exams for three years, plus discounts off your glasses and contacts, free repairs and more. It costs $99 for the three years, but one contact lens eye exam alone is $79, so it's just $20 more, plus, in the end, I actually paid less for my contacts and glasses using the Eyecare Club than I would have without it. Also, 2 pairs of glasses for $69.95 is unbeatable. If you get that deal, the glasses Eye exam is free. I assure you, the service and prices are unbeatable. I love this place.
-
April 2023 by Amora Linscomb
I really enjoyed my visit with Dr. Emole, she was kind and thorough, and most importantly she asked and listened to my concerns. In my previous experience with chain vision practices, there is always a fast conveyor belt approach to patient care and that was not the case with Dr. Emole. I am happy to have her as my new eye doctor.
-
March 2023 by Frenchiestfrie
Elizabeth was very personable and made light playful conversation between explaining the different options for lenses! She was very helpful in assisting my understanding of different types of lenses.The doctor was very kind but very efficient! She made sure I understood my prescription and what it means as well!The ladies at the front desk are all very sweet and helped me despite how strange my fashion sense Is!They helped me find the perfect glasses to look like I slay vampiers and a perfect pair to look LIKE a vampire!
-
March 2023 by Alejandro Rebolloso
This was my first time getting contact lenses and I was extremely fortunate to have a very patient team of associates to help me put these contacts on! Much thanks to Doris, Tazaría, Aleshia, & Elizabeth! They were friendly and non-judgmental and made me feel comfortable! They were very patient with me trying to put the contacts on and off as it was a struggle!
