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January 2024 by Nicole hudson
Everyone at Altus is amazing! They made you truly feel comfortable! A huge Shout out (and a big huge) to Mrs.Eddie, she absolutely made my recovery/stay so much easier!
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November 2023 by Jenna Frerichs
I had surgery at this hospital on Feb 16 2023. The surgery was a mess, but that's on the surgeon. As for my experience with the hospital, recovery and discharge were a disaster. I woke up from knee surgery with no ice on my leg, my DVT device wasn't on, and they had no crutches for me. They called my friend back who was working from home at the hotel (there's no cafeteria/comfortable lounge for visitors to wait) and said I was ready to be discharged....even though I had no crutches. They had my friend call an uber and I questioned the nurse on why she did this since I still had no crutches. In the end, I was there for a few more hours as they had to drive someone to Sugarland TX to get crutches for me. My surgeon's nurse had escalated this all to the director of the hospital who came rushing out to apologize as I was getting into an uber a few hours later. Crutches are a necessity after knee surgery. It was in the post-op orders. They should have been prepared.Side note: one thing I will say is that the anesthesiologist I had at this hospital was absolutely wonderful. Very caring, and worked hard to tailor the anesthesia to me based on my past medical history. I usually always get nausea after surgery. This is the first one I've had where I didn't throw up once post surgery.Fast forward to today I'm now getting a diagnostic arthroscopy with a new surgeon to try and figure out what went wrong with the Feb one that left me significantly worse off and with more damage. His office has been sending requests for my surgery records from Altus since April 13. It's now May 24 and we still have no records. They faxed 3 requests and left numerous voicemails. I've been following up with voicemails and emails and keep getting shuffled around from person to person. Most of the time though, I get no response at all. I have another surgery on June 5 and we need those records before it. I'm convinced that the medical records department at Altus does absolutely nothing.I finally escalated it today by speaking with the operator/front desk representative, Antur (sp?), who has been an absolute angel. She doesn't have access to the medical records herself but she spent a half hour helping me by gathering all the information, summarizing the issue in an email and cc'ing everyone and their manager. I'm now hopeful that after 7 weeks, I'll finally get those records faxed today...but trying not to hold my breath because at the end of the day, it has to be someone in the medical records dept who actually sends them.Maybe my disastrous experience in the recovery room and with discharge was a one-off fluke? But if you are ever in a situation where you are getting surgery/care somewhere besides Altus, I would strongly recommend you think twice before getting anything done at this hospital. Because the chance of you ever getting your medical records is low. And that's with multiple people spending lots of time on phone calls/emails/following up. My surgeon's office left numerous voicemails with the medical records dept, as did I, and it might as well have been a black hole.
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November 2023 by Tamra Cleckley
Altus Staff is amazing. I literally just left from having my procedure and wanted to write my review. From my preop call to discharge everyone was friendly and welcoming.Even Greeting me in hallways as they walked by. Roslyda, Roman, Nancy, Dr.Oshi, Mama, Tess, Lashonda, Dr. Li and the ladies at the front desk made my experience today very comfortable and eased my anxiety. Thank you all for your hard work, being a trusted staff and your tender care. Keep up the good work!!
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October 2023 by Hannah Black
At first I was nervous going into my surgery since it was my first major surgery. I had absolutely nothing to worry about. Every member of the staff was warm and welcoming and treated me like I was their own family. Huge shout out to my night staff for making sure I was comfortable and taking amazing care of me. The facility was also very clean and spacious! I would recommend Altus hospital to everyone!
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October 2023 by Alma Morales
The staff at Altus are the best! Caring, empathetic, and very professional. Dr. Li, Dr. Del Rio, Nancy, Neva, Cynthia and I apologize if I am leaving out some others but everybody there are just amazing! Thank you!!!!
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August 2023 by W Johnson II (ABM)
This facility is truly AWESOME! The ENTIRE staff is extremely friendly, courteous, professional, and welcoming. It was a privilege to receive treatment here and I look forward to seeing the staff for my next procedure.I would recommend this facility to any & all.Thank you Altus Houston Hospital!Sincerely, Wayne J IIRetired US Navy Iraqi Veteran
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August 2023 by J D
Well cared for, hospital is clean and support for my surgery was excellent.The nurse to patient ratio is excellent and results in quality care and attention. The staff seem to enjoy working here and are very upbeat and positive. I will not hesitate to have another surgery here
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August 2023 by Tey 420
Everything was very fast and easy . They are all very nice and friendly. I was nervous because it was my first time having anesthesia but they made me feel safe and comfortable. Thank you guys for making this experience very pleasant.
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August 2023 by Nubia Perez
Staff decided for me without my consent if I was ok with receiving general anesthesia without really needing it. A nurse pressured and tried to intimidate me into accepting it. Finally, thanks to another nurse, my decision to take local anesthesia was respected. I felt that the hospital wanted to force me to receive general anesthesia which from my experience was absolutely unnecessary.
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June 2023 by Eleana Mosley
The whole stage is incredible and very wholesome. They stay really busy and professional. I truly enjoyed my experience and will definitely be using this surgery center again.
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June 2023 by Tamara Carson
The whole staff was awesome. Everyone was nice and attentive. I also appreciate the nursing staff letting me tell them jokes. It’s fun being a comedian. Remember my name T.T. Carson…..
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May 2023 by Isis Martinez
The staff at this hospital are professional and friendly people, they took care of me quickly. I felt comfortable with his service. It's the first time that I have been treated professionally and kindly in a hospital in the United States. If you need medical attention, do not hesitate to go to Altus Hospital.
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May 2023 by Laura Wyatt
I had a 9:30 a.m. appointment this morning to have MRIs done I took off of work in order to make this appointment I arrived at the facility at 8:45 so that I could complete my paperwork before my 9:30 appointment I completed my paperwork and used the restroom and was waiting and at 9:32 a gentleman came out and informed me that the person that does the MRIs had an emergency this morning and that I would not be having my MRI done today that I would have to reschedule I have no one to fall back on financially I am completely by myself and go paycheck to paycheck in order to make my bills I do understand unexpected things coming up out of nowhere I also understand emergencies that happen in life but it would have been nice if someone would have called me ahead of time and told me that I didn't need to waste my gas or my time coming to this appointment that was going to end up being rescheduled anyways it would have been nice for them to have gotten a hold of me instead of letting me show up at the facility - then turn me around and send me back on my way.But on a positive note all of the staff members there are extremely friendly and they are helpful. You feel a very positive happy welcome Vibe when you walk into their facility I do appreciate that about them very much . Their facility is also very clean
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May 2023 by Jennifer Zastrow
I had surgery in January and what a terrible experience. My doctor was great but that’s it! New management. No food or drink. Had to stay 3 nights. Family had to go get me all meals. Got an infection in my incision when i left which I am assuming got there which made me get another surgery at another hospital. Super disappointed. Hot mess except my doctor and his pa. They rock!!!
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May 2023 by Maryann Hartgrave
I had a surgery here and my experience with the people here was awesome. Everyone was so compassionate. I'd have to say I wouldn't want to have a surgery any where else,awesome place. The nurses where great.