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August 2024 by Norma Sanchez
So far one of the best 7-11 I’ve been to. They greet you, store is clean even the restrooms are clean. They’re hot food always nicely stocked and good items to chose from. Plenty of drinks to chose from, I always find what I need. Employees are always sweet. My favorite store now.
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April 2024 by T Z
Angie the manager is garbage WORSE manager EVER she might as well be a cashier doesn’t have proper training if your car gets hit here you have better luck praying to god for the footage than to reach out to Angie for ANY help in a situation like that… She doesn’t even know who to contact …. looks at you with a blank stare zero thoughts behind those eyes keep in mind it took over a MONTH AND A HALF for us to get a call back because I CALLED CORPORATE !! and she was MAD now she doesn’t even speak to me or attend me but Ethan on the other had is great to be honest i think he needs a raise hes always restocks or doing something when i come in anytime i’ve had a question i ALWAYS get a adequate response && the young black lady that works nights too is AMAZING i love her so much she’s always so helpful i enjoy my 7/11 trips whenever i run into her i can tell she’s gonna move up hopefully one day replace her awful manager she’s a good apple i have ZERO complaints on those 2 employees but for the skinny white assistant manager He’s clueless too 8/10 i have to wait on him to finish his 3rd cigarette of the night before he checks me out its gotten to the point i avoid this location if it’s angie or the assistant manager due to how unprofessional they are …. They just hired this light skin guy he’s okay he does his job same with the short black girl in the morning she’s really nice and bags your items she’s great too but like i said those 2managers need a awakening either step up to the plate or get replaced with someone that clearly has the proper skills for the position
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March 2024 by Jay Gunna
The worst service ever she and he need to get fired the worst customer service ever!
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February 2024 by Tonya Robinson
I want to give my ratings on the store 7 Eleven store that's on 10803 Hoffmeister Rd. We just moved in this area and when I first went to the store the cashier was not what I expected they actually didn't know what they were doing. But now I see new faces and changes in the store and in management. They welcome you and also they are doing some changes for the customer and the cashier. I do see the improvement so I give them a 5 ?.
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January 2024 by Joe higginbotham
the clerk, Garrett, was very helpful. man deserves a raise! over all a very pleasant experience
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January 2024 by Thomas Davila
Awesome. Nice and clean.
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December 2023 by Andrew Thomas
Be careful with this place, there are several things that say you get a discount if you buy more of that product. For example, I bought two 2 liter sodas the other day and I was supposed to get a dollar off. The register rang up both of them full price. I told the cashier that the sign says I get a dollar back and she checked and told me I was right but refused to give my dollar back. She said I would have to come back at 6 am in the morning to talk to the manager. I told her no that is not right and if they are going to advertise items with discounts and do not honor it, then that is theft. She still refused and I left upset.After a couple of days I went back there and the manger was in the back when I showed up. I kept the receipt in my wallet to show the manager and she walked with me to look at the sign that says a dollar off when you buy two. She said she did talk to the employee about it and I told her that was technically theft. The manager made a comment, that she did not agree. I then told her, it may not be a criminal offense, however, if you sell something to someone for more than what is advertised, then that is wrong. In other words, you are taking money that does not belong to you. She walked back to the register and gave me my dollar back.After getting what I came there to get, I decided to buy two packs of cigarettes for the discount that is advertised for the price when you buy two. I made it clear to the cashier that we need to make sure I get my discounts when I buy multiple items that advertise discounts. He agreed that they were overcharging me for cigarettes and called the manager over. She looked at the sign and said clearly they have gone up on price and told him to manually type in the discounts. He did as instructed and changed the pricing to the advertised price. Next the manager took the sign down afterwards and went back to the back.I am writing this because many stores are doing this, and in this economy it is important that I save every penny I can. Please everyone who reads this, check your receipts and call out all stores that choose to advertise lower pricing and notify them when the register charges full price. I have found this is happening more often than not and we all have to work together to keep stores in check in our community. In other words, they are robbing us legally by not honoring advertised prices because we are either distracted or trust that they are doing the right thing. I am telling you grocery stores are guilty too, not just the gas stations. I will be posting this on Facebook as well to inform the public!
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October 2023 by WendyAllyn66
I just wanted to applaud this store for all the positive changes that have occurred since 7-Eleven has taken over. Before this the location had a bad rap due to the terrible shenanigans the previous owners were putting over on people and I was even turned away for a while by that. I decided to give it another chance after 7-Eleven took over and so far in the past few months alone it has been very clean and I am always greeted when I walk in the door. The managers Bryan & Angie have taken charge and are always very helpful with whatever questions or concerns that I have. Because of this I will keep taking my business here for both gas and sundries.
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August 2023 by Dean Thomasson
Unbelievable
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November 2022 by Raz231000
Awful Management. Avoid this Store !
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September 2022 by RD
So we stayed at the hotel next door and stopped here for some snacks, $40 worth. And the cashier that worked tonight (3/19) was rude as hell. Didn't say hi nothing and we put our shopping basket on the counter and she laughed and said "Oh, I don't take that stuff out". Uhh ok. Then she's like do y'all need a bag? We had like 4 drinks, bags of chips, candy and beef jerkey of course we want a bag. Oh and she apparently doesn't bag stuff either. Like what kind of service is that? We could have gone to Walmart, gotten more and paid less to be bagging our own stuff. I'm surprised she could be bothered enough to scan our items.
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September 2022 by Rachel Vance
I had a great experience at the Katy 711 and I was hopeful about this location, since I now live very close. I went for iced tea. They have an iced tea machine but it looked like it had never been used. I settled for a soda, and the plastic lid that was closest to fitting didn’t stay on the cup at all. The cashier, Daniel, had his name tag on upside down. He scanned the barcode on the cup, but it wouldn’t scan. He typed it in, and then just stood there. I had to ask what I owed. I went away shaking my head. It would make a great comedy sketch but not good for real life.Update: after a formal complaint, today I found fresh iced tea and new cups that fit the lids. Much improved!Update 2: two days later, the cups that don’t fit the lids are back out, causing hygiene problems as well as inconvenience as people try to find lids that fit, and the tea is stale.
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September 2022 by Fide Gomez
Hire better employers
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July 2022 by Moon Williams
Very nice cashier, Loved it
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July 2022 by JUS Lyric
Rude associates who provide terrible customer service stay away from this place especially if you’re black
