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June 2021 by Kerri Smith
I went to Your Highlands, Location and purchased a phone today. Had a Great experience with the Store and your Employee her name is Alejandraga great Lady. Ty Metro, Continued Costumer Kerri Smith
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August 2020 by Leonard B.
Folks don't buy anything from this store--plenty of other small Metro places around.Went in to buy a phone, a phone advertised on the national website with a set price. I quoted the exact price, was told they had that price and the phone. I'm eligible for an upgrade on Metro. I needed phone only, transfer of my metro number--so a phone and cost of transfer. I get charged $90 extra.As part of the charge over inflation I was charged for a case, some sort of screen protection (Proglass Premium 360 for $54.99) . Emphatically i said I didn't need that. They called it a package--a way to inflate the price. Not what I had traveled out for during Covid.A Proglass 360 protector --on Amazon and elsewhere --usually is $5 to $12 dollars. They , the real proglass, guarantee the protector for 30 days. Somehow this , for this store is $55. I have the receipt. The screen protector she put on chipped in 3 days. I called her--if it's a guaranteed protector, the name brand, what brand did you put on? It's guaranteed--replace it. The receipt clearly sites a national brand. The sales person couldn't say what protector she put on but the protector on the receipt is a national brand? I asked her to simply look at her shelves...tell me the brand. Suddenly they are all sold out of them. She's worked there for years and can't know the items she sells? The one she put on herself (without my asking) Anyhow short story--she wouldn't offer to replace it. Forget that--she then says her manager will call me.The tactic on 3 calls--my manager will want to call you. (never happens nor did I expect it.)Folks don't buy from here. Sale's person is dishonest 100% -she's smooth and shifty. Get the price in writing like you're buying a car. Are people really proud of ripping other people off--is this an admirable trait in sales? Because of Covid (talk about coercion), I paid and can't risk going out over and over to argue with folks that are disreputable. Trust me this is conniving, not standing by things they sell, slapping on extra stuff (mislabeling what they sold)....it's like a car dealership. Buy online if you can and slap on your own warranty to boot
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September 2019 by Adam Cuellar
I enjoyed the service....real healpful
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August 2019 by HoangLong N.
The stupid white boy work there he should be find the new job The store close before businesses hours I been there to pay my phone bill but that guy treat me like S.. and block the door Don't recommend .. owner should know that happen
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August 2018 by Bobby Durst
Sam was awesome and very knowledgeable about products and services.
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August 2018 by Vernon Menifee
Good service...
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August 2018 by Edward Mcglothin
Sam gives excellent customer services and deals..Sam is best.
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August 2018 by Carol Koehler
Trending
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August 2018 by Ronald Goudeau
Sam is Sam.Metropcs is lucky to have an associate as Sam with them.
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August 2018 by Brett Saint
This guy Sam, he's a real good person
When come into Metro pcs highlandd he's a he only guy here that I like to talk too. I would rate him 10 out of 10.
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August 2018 by Joey Flowers
Sam is Best.. He always hooked his customers with awesome deals and services. Sam is a real Gentleman.
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August 2018 by lester Roberts
Same is awesome guy.loves metro pcs highlands
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August 2018 by Deloris Papillion
Sam is very sweet and kind and i enjoy talking to him. Will recomand everyone to visit metropcs highlands.
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August 2018 by Kim Hall
Sam was has great customer service
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August 2018 by Christon “Bear” Van Arsdale
Sam is the best man he lives to help the community and he always looks out for his customers
