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April 2024 by Itsmevivi
I love Chipotle in general, but especially my local (Corinth, Tx) Chipotle. I've never had a bad experience...until today, and maybe it's because I used my rewards for my entree for the very first time ever but even still, that should be no excuse for the level of food quality that I recieved today. I placed my order via the app (as I always do), I ordered an Chicken el pastor bowl (light - brown rice, pinto beans, pico, fajita veggies, corn salsa, cheese, lettuce, queso blanco w/ sour cream & red salsa on the side) and a bag of chips. I get home, unbag my ordered and I really wish that I had taken a photo of what I unboxed but I am not a customer who tends to complain so it didn't even cross my mind initially. Upon opening the container I immediately noticed the lack of ingredients but I initially chalked it up to my preference for "light rice" however, I typically request light rice but have NEVER had a bowl so small...my initial complaint (based solely off of visuals) was the 7-10 shreds of lettuce sprinkled on top. Once I started eating I realized that I maybe had a little less than 1/4 cup of chicken in the bowl and maybe 3 tbsp - 1/4 cup of every other ingredient...I don't even know if there was ANY queso blanco in it. I literally had to add my own extra lettuce and shredded cheese from my fridge and on top of all of that, THE CHIPS WERE STALE!! And my order was an early afternoon order (picked up at 2pm)!!! There is no excuse. And, I realized that this should have been a foreshadowing...I ordered a salad from you guys a week and a half ago and didn't even receive the dressing for the salad...which was a slight disappointment but I wasn't too upset because I never order the dressing normally due to not liking it from years ago but I wanted to finally give it another try because recently social media has been raving about it...but it wasn't even included in my order (despite it being listed as the first inclusion on the meal content sticker placed on the salad container). It takes A LOT for me to complain, especially hours later. My experience today was so disappointing and makes me never want to take advantage of using rewards points again if that it how you all reward loyal customers...I'd rather just pay and not even use the convenience of the app because clearly, I need to supervise the making of my food. I'm glad I only paid $4 for the stale chips and non-existent queso.
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March 2024 by Gerardo Alvarado
Like the bowl with
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March 2024 by Alegra
Got chips and guacamole from there today and it was so disgusting the chips was old and nasty and the Guacamole had lettuce in it 0
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March 2024 by Chris P
What is wrong with the staff here? I think they are all on drugs because they were bizarre. I got trapped in a line for over $40 worth of prepaid food for an hour and had to leave without our food. Someone needs to check on these people.
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March 2024 by FISHAHOLIC
Stood in line for 25 minutes had 2 people in front of me. Once they got their food no one took my order. I stood there for 10 minutes then left. All the employees looked high on drugs.
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March 2024 by yissel
The general manger Grant with dreads was extremely rude and unprofessional to his employees,and even making jokes about a young lady who quit, In front of customers.He has very narcissistic energy and was speaking down to a new employee who was providing the best service he could to me. I will no longer be providing this store with my business.This guy has gotten alway with this for month's,it has gotten so bad I’ve decided to write a review.This is wrong I hope corporate does something about it asap.
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March 2024 by Leon Islas
Place sucks, portions are smaller than other chipotles, gotta get a new grill guy cause they love leaving that char on the chicken and steak. This doesn’t come from one experience but a couple take outs and door dashes and they were all
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February 2024 by Jin Han
Ordered through the app and got inaccurate order. Also received a bag of another person’s order as well. Found out after getting home and opening two bags.Can’t call the location, won’t take incoming calls. Chat with Pepper is horrible, doesn’t address the problem. Terrible that I received an entire family’s worth of food, sorry to whoever Tiffany N is.No, contacting the website through automated chat does not resolve the problem.
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January 2024 by Tom Knittle
20 minutes waiting in the line mobile pickup. If the order is not ready, go around again.
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January 2024 by celestialsend
Great service every time we come in.
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January 2024 by Adam Munoz
Check your order before leaving of ordering through the app or drive thru. Unfortunately my orders have recently been having issues when doing so.. latest was today at 330pm.
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January 2024 by Holly R.
fast and friendly service and delicious food. What a change from. the past. something has changed for the better.
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December 2023 by Flint Harrell
Sent us the wrong food. They have blocked incoming calls and the website doesn't appear to let us give any feedback either.So I tried this location two more times in the last three years.Two years ago, I tried the "Chipotlane" but was informed that I couldn't have the drinks I ordered and paid for unless I came in.Then today I came in at 1pm. They were unable to make my order as they "did not have prep done, and it would be another hour." They open at 10:45, but apparently can't serve their entire menu until after lunch time it seems. I have been to many Chipotle locations on a regular basis. This one has significant problems and should be avoided. It is worth the additional drive to go to the location on 288 and get what you want without hassle.
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December 2023 by k meadows
Parking: Seemed like half the parking was for electric vehicles, 1/4 for take out, and 1/4 for anything else. Odd
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December 2023 by Aysha Alhayek
I always love coming to this chipotle but especially today. I had an issue with my order and the manager, Terrel was incredibly helpful and understanding. I will keep coming here because of him! Thanks so much!
