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April 2024 by DFW Remodel Team & Paudel Homes
Quick and fast service. Friendly and professional staff with smile
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December 2023 by Surya Bhasin
ATM never works. Brought up the issue plenty of times but nothing.
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December 2022 by Azharuddin Shaik
Nobody ever answer the phone… this branch have no use … mostly disappointing… when visited in person sometimes u get good service…
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August 2022 by Cyrus Anvari
Only one (very slow) agent working on a Friday . Couldn’t care less about the huge line inside . I don’t blame her tho, I’d be the same if I was the ONLY person working the inside counter with 7 people waiting
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May 2022 by Ryan Casarez-Merrell
Always exceptional customer service; tellers are friendly, fast, and efficient! Never have had a problem with them. Keep up the great work!
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April 2022 by Wreck V
They eventually answer the phone after 3-4 calls
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January 2022 by Michael W.
Horrible customer experience and service at this location. Staff is rude and unprofessional. It takes forever to get anything done at this branch. The ATM does not always work as well. Be warned.
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November 2021 by Mary Britton
Nathalie refused to service me because I used to play bingo at the place her mother managed and she recognized me from there. They passed my deposit back and forth four times. It took more than 10 minutes to make a deposit inside the branch because I had to wait for the drive thru girl to finish serving EVERY ONE in the drive thru. There was only me and one other person inside the branch. I spoke to the manager Ben about it and he basically said if I don’t like it go to another bank. Could not get more impersonal if you tried. TERRIBLE experience.
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August 2021 by Miranda Miller
Natalie is the best so so sweet in and out super quick great location!
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May 2021 by Liliana Orozco
Dustin is the Branch Manager at Hickory Creek Chase Branch. I just want to say that he is simply the most helpful, knowledgeable and professional person I have ever met.
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January 2021 by Jose L.
First time banking with chase.I opened a business account with Dana she couldn't have been any better explained everything with detail and patience to any questions I had.
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December 2020 by Sami Navi
Had a couple issues here-THEY GAVE ME WRONG CHANGE, they were about 10$ short in a 100$ bundle.ATM does work properlyNo one checks their voicemail even though it’s setup,Needless to say a bad chase branch experience, I would avoid it. The wrong change issue was fixed but the fact that it happened speaks volumes especially for a bank.
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October 2020 by Steven Schroeder
Branch closed, although there are no indications of this online. As a business owner, this is very frustrating. COVID or not, life goes on. It’s unacceptable to drive to a branch and see a paper sign on the door saying the lobby is closed.Very strongly evaluating moving my business account elsewhere and giving a smaller bank my business.
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August 2020 by Watertoyz Lewisville TX
Phone call goes to answering machine during regulat biz hours
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October 2019 by Cassidy Duan
Friendly staff
