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June 2023 by Faded N.
Zack did an amazing I recommended him to anyone going there super nice and compassionat!!!
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January 2023 by Jared Mc Intyre
So I get an email about my password expiring and rest it. Go to log in with new password. Doesn’t work. Now my account is locked and no one can help me until Tuesday. So much for small town banking. Zero after hours help!
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January 2022 by Let’s go Boi
I politely asked for a roll of quarters and was told that they could not because of a coin shortage. So, out of curiosity I looked up on the Federal Reserve website to see if there was.. and NO..!! Maybe employees behind the counter should know about money when working at a job that requires you to.
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November 2021 by Texas Pete
Overall bad customer service from Daisy Vasquez, Terri Lankford, and Grant Lankford. Joy, Karla, and Preston are good people but their hands are tied
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June 2020 by Wayne O
Small bank big on fees. There are much more customer friendly banks on Hewitt Dr., I would suggest to drive on by this one.
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June 2020 by Wayne O.
Small bank big on fees. There are many more banks on Hewitt drive that are much more customer friendly. If you need the services of a bank I would suggest you drive on past this one.
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March 2020 by Brianna Willis
We have been with PointWest in Hewitt for over 10 years. These ladies are awesome, they have always been there for us when we needed them!
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April 2018 by Bart M.
This is what a bank should be!! After been turned down for a used vehicle loan for $10,000 with a credit score of 803 at Extraco Bank in Woodway, where I had my commercial checking account for my business, I turned to the other bank where I keep my personal checking account which is Pointwest Bank. I haven't been a customer for very long, actually I had been a customer at Extraco for longer, and I have never borrowed money from this bank before, but I went to the branch Manager/Vice President who is Terri Lankford and she is so super nice and helpful. She explained that the value of the truck that I was wanting to purchase DID in fact appraise enough to borrow against, although that is exactly the reason that Extraco Bank turned me down. The loan paperwork was super fast and easy, and I had a same day decision to where it took Extraco 3 days to decline my loan. This to me was like old school banking where loaning money to customers is what there job is and it doesn't have to be difficult. There was no loan committee, no underwriting, etc. Just the branch manager caring enough about the needs of her customer. I'm sold on the service, and I hope that this review helps others make a decision on where to bank.
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October 2017 by Trent Booker
Helped us with a small loan Great job
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September 2016 by Shane Stewart
Staff is very helpful and friendly. The service you receive at Pointwest Bank is beyond that of the other large banks.
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October 2015 by Anthony Williams
A great place to bank
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April 2013 by Alissa Cady
Strong supporter of the community, excellent customer service - members of the Greater Hewitt Chamber of Commerce.
