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November 2023 by kevin tennant
I bought a new trailer from them a couple months ago and just got a chance to take it out long story short had a problem with a slide not working called them and they sent a tech to ourlocation when Keller Hendricks got here he found the problem and had it fixed thanks again
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November 2023 by Paul Calvin Blair
Above & Beyond!Although we live 150 miles away, we first chose this dealership because of selection. We stayed engaged and ultimately chose to purchase from Crestview because of their amazing salesperson, Josh. He didn't tell us what we wanted to hear, but rather respected us by sharing what we needed to hear and know. Josh and his dealership first went beyond for us in this purchase by accommodating what was essentially a long close on the deal due to some events that we were facing personally. Thank you. Once the deal was closed and we returned to pick the camper up, Corbin went beyond to ensure that everything was in tip-top shape and that we were hitting the road with everything that we needed. 30 miles into our trip home our truck failed and we found ourselves somewhat stranded. A quick call to Josh and Team Crestview went beyond yet again. Their tech (Sterling if I remember correctly) went out of his way to drive to us, pick up the camper, and return it to their lot for a few days while we got our truck repaired.There are so many RV dealerships, who essentially sell the same floor plans just made by different companies. What sets these dealership apart for us isn't the floor plan, or even pricing, but rather relationships. Crestview sets the bar in this area. Thanks, y'all.
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November 2023 by Sonya Duncan
My husband & I purchased our 1st trailer from Crestview. When we picked it up for the 2nd time (we had some issues with the truck we used to pick it up the 1st time), we had to get a different hitch for the weight distribution system. Corbin and Jordan were so kind in helping us out and getting it all re-installed. They were so patient since they basically had to reinstall it twice! You guys are awesome!!!
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November 2023 by Amanda Gillen-Hall
My husband and I bought an RV from Crestview a few months ago and were so happy with the entire process. We looked at so many and asked so many questions. We were very wishy washy with what we wanted and struggled to make a decision. Everyone at Crestview was so patient with us and happily answered all our questions and let us continue to look as much as we wanted. They understood that it is a big purchase and commitment and didn’t put any pressure on us to buy before we were ready. The ONLY thing we would change is making their parking lot concrete or asphalt. When the time comes to trade ours in and get a newer one, we will definitely go back to Crestview Waco.
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October 2023 by BT Busbee
Called them about consignment for a very nice Redwood and after talking with them once never heard back from them. Called up there again and was told they would have someone call me back, still nothing! They are not even professional enough to call you back to say they can't help us, they just leave you hanging! I wouldn't do busy with them ever.
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October 2023 by Terry Copelin
Great service and sales! Under budget and top notch service after sale. Had electrical issue on hookup and Keller talked me through it pass 5 on Saturday afternoon! Turned out to be issue with park pedestal. Keller had dispatched a tech with new cables, batteries and had to recall him. Josh was on the ball in sales and got me in what I needed and saveme a bunch of money! Very happy camper!
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October 2023 by Terry Hurt
I have found the service department to be honest, competent, and communicative. They have scheduled my repairs well and delivered on time. That is important to us as we are currently full-timers. I highly recommend Crestview in Waco for any service needs.
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October 2023 by David Headlee
Crestview is a great service staff. We had a very strange and complex issue that took a lot of trial and error and going through the process of elimination. They worked the problem and never gave up and it is fixed and working great!!!!
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September 2023 by Stephanie Echeverry
After shopping at many other RV dealers Crestview Waco blew them all out of the water! Thank you Crestview Waco. Josh was good to us and great to work with!!! ?
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September 2023 by Bobby Posey
Recently purchased 2023 Grand Design Reflection 311BHS from Creatview RV in Hewitt. I will start by saying from the beginning ( salesman Caleb) to the end ( service manager Keller) was actually an awesome experience not to mention i saved actually 15 K on my purchase from the best quote i received in the Fort Worth area. So my story.. as anything new it has its flaws. (Junior) the technician walked me thru the unit for our pre delivery inspection. This guy already had found some of the smallest imperfections in our unit that not only i wouldn’t have noticed but certainly would have accepted. With that being said , after agreeing to the imperfections in our unit we took it home. This is where Keller comes in. This man ordered all warranty parts and kept me totally informed throughout the process as far as status on parts. I finally received the call that all parts where in and set an appointment to return for service. And then something totally unexpected in the RV industry happened to me. This is based in stories and personal experience.. i arrived at 7:45 this morning. Dropped unit off and was told we got it. Knowing i was actually in town killing time waiting on multiple repairs, some of which were time consuming in my book. Long story short got same day service. My rv was picked up at 2 pm today completed Cheers to this whole group. There still is such thing as great customer service and these folks believe in it. Thank you all. If ur in market I Highly recommend ! Cheers ! #happycustomer
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August 2023 by Robbie F.
terrible place, got a camper from them in April, got it to our spot.... huge leaks all over, it was dirty, things left from the first owner still in it and dog treats under the couches. we let them know we weren't happy and they wouldn't fix the issue, we had to repair our own AC and when we tr to contact them again about the issue, no one returned our calls. 10000% WOULD NOT recommend. I'm filing a complaint anywhere I can to hopefully keep others from being screwed by these guys.
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August 2023 by Colt (Summersetvacations)
I took my rv to them several times they kept telling me my air conditioner was fine. I have not been able to go camping till a couple of months ago and now the air conditioner is blowing nothing but hot air. Now the air conditioner is out of warranty along with my trailer. Crestview RV called me back and fixed my air conditioner since it was a previous issue. Crestview rv went out of their way to make things right. I will do business with them again for sure.
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July 2023 by Lauri M.
These people are THE WORST.At the point of sale, they make BIG promises about your RV being clean and gone over thoroughly, any defects fixed.We got a dirty, leaky, RV that Crestview refused to fix. They had our money and signatures, they were DONE. We cleaned our RV, and fixed the leaks. These people are slimy and dishonest, and have NO IDEA what customer service, or even common courtesy are. AVOID THIS PLACE! THEY WILL DO YOU DIRTY!
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June 2023 by Hunter F.
Bought a travel trailer a few months ago from these fools. Nothing but problems, the first problem they didn't assemble the new 750$ hitch I bought correctly resulting in it coming undone in the middle of the road. Next (a couple days later) I had a water leak from under my shower. They wanted me to bring the camper in for a 5 minute fix, now I have a gas leak and a recalled propane regulator they intentionally sold me. Every time I talk to them on the phone they are rude and arrogant people (guess parts department thinks they're something haha) Terrible customer service. It's funny how when I mentioned that they immediately tried to cover their tracks and send me a recall on paper. They still want me to bring in my camper like I don't work for a living. I can't wait to never deal with these ignorant people again. It's too bad I keep having problem after problem with the camper they sold me. Save your time money and energy and buy from somewhere that appreciates your business.
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June 2023 by Beverly Hadley
A great experience, with frequent and informative communication. They kept me up to date with the warranty, insurance, and maintenance work being done. The work was completed in a professional and timely manner. A definite winner when it comes to customer service and repair work.
