“When you go here you are family. They remember what you tell them from visit to visit. They remember to ask about my husband's new job as well as an me about my job hunt and tell me about openings they have heard about.”
“This is what a bank should be!! After been turned down for a used vehicle loan for $10,000 with a credit score of 803 at Extraco Bank in Woodway, where I had my commercial checking account for my business, I turned to the other bank where I keep my personal checking account which is Pointwest Bank. I haven't been a customer for very long, actually I had been a customer at Extraco for longer, and I have never borrowed money from this bank before, but I went to the branch Manager/Vice President who is Terri Lankford and she is so super nice and helpful. She explained that the value of the truck that I was wanting to purchase DID in fact appraise enough to borrow against, although that is exactly the reason that Extraco Bank turned me down. The loan paperwork was super fast and easy, and I had a same day decision to where it took Extraco 3 days to decline my loan. This to me was like old school banking where loaning money to customers is what there job is and it doesn't have to be difficult. There was no loan committee, no underwriting, etc. Just the branch manager caring enough about the needs of her customer. I'm sold on the service, and I hope that this review helps others make a decision on where to bank.”
“Jordann at the Midway branch did outstanding service & professional job in dealing with my complex deposits! Great attitude and keen on details. Cheerful smile with delightful conversation. Jordann is without doubt a model of what customer service experience should be, not only in the Midway branch but in all branches!Thank you Jordann very much.Kyle Orand- member since October 2005”