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September 2024 by Michelle Ray
I shared details with the owner Zach on 9/4/2024.( He was somewhat aware of my complaint as he referred to my vehicle). He said he would check into it and have someone call me back. The someone was Mr. Clark that I had spoken with on 8/13/2024. Mr. Clark did apologize for " being on vacation" and not getting back to me then stated " you can't give us a negative review then ask for something". I only wanted my car fixed as promised. I have been dealing with the same issue for 6 months( 4 service appts. Mr. Clark is the one that asked me to submit my invoice then ignored me from 8/13/2024 til 9/3/2024. The review was made a week ago!. Also I was finally told my warranty that I was convinced to purchase did not cover. Shame on Yates GMC in Henderson for not being truthful just to sell a vehicle! Shame on GMC for letting the almighty dollar weigh more than doing the right thing! At the end of the day I'm thankful that I trusted my gut instinct and finally took my vehicle to another business to get checked. They diagnosed and fixed it within an hour and the only thing I told them was there was a noise in the front when I braked. It has taken Yates 6 months to do NOTHING but jerk me around! Do better Yates GMC in Henderson. If I could have put zero stars I would have. Poor customer service and no accountability!!!
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September 2024 by Emily Kittelman
So… a lot to say about this dealership.
It’s been almost 2 years since I have purchased my vehicle from yates, and 2 years of hell from that car.
October of 2022, I went to yates to purchase a used bmw (stupid decision in itself), when test driving this vehicle there were no problems, no warning lights, nothing visibly wrong with the car. About a week after purchasing this car the problems began. One day I was driving and stopped at a stop light, i noticed the car was shaking… strange, right? so we told this to the dealership, they said they would take the vehicle into their shop for free to fix the issue, they did not fix this issue and continued to lie and say they “fixed” things that clearly did not need to be fixed. They had the car for about a month. Once I got the car back, 2 days later, the car was leaking oil. Again, we told this to the dealership… they took it in for free… they told us that there was NO oil leak. HA tell that to my driveway. They had it for about another month. We tried to ask them if we could exchange the car for something else or if they would just take the car back, they said they would only give us 7 grand for it. we bought it for about 20 grand. For the first 3 or 4 months of having this car, it was on their property being “fixed” for most of that time.
So basically… they sold us a lemon. they lied and told us it did not have any issues when we were obviously experiencing these issues.
about another 10 grand down the drain trying to fix this car so that we can sell it and find a different car. thank you for stealing our money yates!
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August 2024 by Raymond Smith
Excellent customer service
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August 2024 by Jacqueline Worley
My appointment was for 230, I arrived early, but it still was an 1 hour & 45 minutes after my appt before my truck was ready to go.
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August 2024 by Melissa Ha
5 stars aren’t enough for this car dealer! We have needed several things addressed on a car purchased from somewhere else and every time we get great service. Today, Matt went above and beyond to help us fix an issue. Thank you guys for being amazing!
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July 2024 by Lynn Nacol
Great service, easy to make appointment for service and friendly staff. Glad I got my car there
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July 2024 by David
Have had a little bit of a rocky situation with Yates. Bought a truck, didn't appreciate the sleazy sales approach of the Finance Manager on an extended warranty. The salesman was friendly but made at least two statements that turned out to be totally untrue - may not be his fault at all.
The saving grace was the Service Manager - Matt. He is the ONE person I dealt with there that was honest, professional, and competent.
There was an issue with the engine a few weeks after I bought the truck and Matt handled it quickly and fairly. Were it not for Matt, this would have been a one or two star review.
Response: Your salesman (BD) has my phone number. You know who I am.
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June 2024 by Cody Bishop
Matt and his team were very good. We have had this car at other dealerships multiple times for work and it didn’t come back fixed. Yates fixed it the first time we’ve had no more issues with it!
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May 2024 by Audra Livingston
Scheduled appointment and they completed service as promised when I made appointment. Vehicle was ready when they said it would be
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May 2024 by Carl
Great. Was away from my regular dealer, so I got my oil change here. Will definitely go here again for any service I need in Henderson.
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March 2024 by Amanda P
The salesman was very friendly and helpful.
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March 2024 by Bertina Brazzle
Great!!warm friendly welcome
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March 2024 by Alayne Ramo
People are always nice and friendly. Thanks Charlie and Jason .
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February 2024 by Shannan Arnold
Tony was amazing with knowledge, options, and super helpful.
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January 2024 by Harriet Craig
Everything was great
