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March 2024 by LULU “LuLuGIGI” GIGI
NOT ACCEPTABLE SERVICE!! if you stay at this hotel make sure they only charge you once!! I traveled from Dallas to take my mother in law to see someone at the Bradshaw unit and I told the man at the front desk we were seniors so I saw in my bank account I got charged twice, it was pricey to begin with but I thought my mother in law deserved a nice place to stay, well since they charge me twice I didn't have enough to get back home with so my account got drafted. I tried to tell the guy at the desk they charged me twice he insisted he did not well 4 days later I can't get ahold of no manager. IF YOU STAY HERE MAKE SURE YOU ARE ONLY CHARGED ONCE! Do not recommend this place at all.
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March 2024 by Just_2 Nightengales
Pretty good hotel that is going through some updates/renovations. The rooms were clean, and had options of coffee\tea with a Keurig machine, as well as a mini-fridge.The staff was friendly and the breakfast buffet had good selections. I didn't see a person at the front desk consistently, but that may have been because they were doing a task behind the front desk wall.We were there on a weekend and sometimes the noise level from other guests was loud at odd hours - 6am door slamming, loud music, etc.Overall, a good experience with some area to improve here or there. We would stay there again.
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February 2024 by smajaaba05
Booked through a 3rd party so the customer service was dismal. I told the front desk I booked a king and she said, well you booked through a 3rd party so…. I booked a King leisure and got a small 2 queen bdrm. I won’t book this hotel again.
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February 2024 by Denise Jiles
Front desk clerk(2nd shift) found me a room. She was very nice.
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December 2023 by Stephen Arguijo
They were in the middle of remodeling and updating everything when I was there. The staff did all they could to make my stay more comfortable with all the construction. The new renovated room was nice. It looks like the rest of the upgrades were going to be nice too.
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October 2023 by Nessie H
We stayed here while awaiting a wedding and overall it was excellent. The beds were comfortable, the pillows were very soft, it was very clean. They were renovating so when you’re checking in there’s lots of furniture out for everyone to see, but it didn’t really cause any problems. The only thing I didn’t like was the lack of door for the style of room we had. It had three queen beds, perfect for 6 people, which is great, but the spot that was sectioned off with the third bed didn’t have a door and it made it a little awkward for if I needed to change clothing or something and someone was in the bathroom. I would at least recommend putting some sort of shutter option in the rooms for people in case they need some privacy. Otherwise I have no complaints. :)
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September 2023 by Tamesha Hodge
I really enjoyed my stay . The free breakfast is the best. The pool was clean and best of all the staff was super professional and kind! The environment was safe and peaceful. I’ll definitely return to the location if ever in town again.
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September 2023 by Cindy Jones
This was a nice hotel to stay at. Small towns don't always have the best selection but this one is a good choice. Free breakfast included.
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September 2023 by Bradley Stracener
When I checked in kat at the front desk was very helpful in getting me my room that I had on reservation once I get to my room the floor needed vacuum you could see little bits of pieces of trash around and it looks like either water bugs or cockroaches in around the bathtub and sink the curtains above the air conditioner would not close shut and you could see into my room I did not appreciate that I wanted my privacy and I couldn't have it and the water trickled out of the sink and the shower I don't know why there was very little water pressure it was hard to take a shower the bed was comfortable and I enjoyed watching cable TV I'm not sure if I would come back to the hotel for another
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June 2023 by Teresa Johnson
The hotel is under renovation, the room we stayed in was very nice, it had a separate sitting area too. Breakfast, juices, cereal, and muffins. Yes, 5
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February 2023 by Brodie Kemp
Worst service ever owner Steve price gauges will charge you for damages that are preexisting, I highly recommend not staying at this hotel.
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February 2023 by Danielle Waggoner
This hotel is a complete joke. This guy “Steve Patel” has been harassing me and my family for at least a year now , raising our hotel rate after we are given a price and we give our card info. I have contacted IHG because of this matter , I am a platinum member and he treats us as if we are trash. We just stayed the past 2 nights and I had to clean our own room. We checked out this morning and he tried saying we turned the toilet sideways , how is this even possible? We slept there that’s it. Something needs to be done about this matter he is price gauging everyone due to the construction of the hotel. I’ve tried contacting him personally to discuss this matter and he will not answer the phone.
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February 2023 by Dom productions
What ever u do don’t stay at this location Steve the owner is price gauging people due to his remodel I will never stay at this location again we are platinum members and we have been staying there for years we had to clean our own room then they charged us 250$ for incidental fees to preexisting conditions. Stay away from this
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January 2023 by Joe Jefferson
I guess Gold Elite IHG members means nothing to this holiday inn franchise, I was shocked to discover that the hotel was under construction then to be told that their would be a charge to check in an hour earlyConsidering room 202 had a lose bathroom floor tile, squinting tolit and broken shower head but the breakfast was decent it's great to know what your having 3 days in a row
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January 2023 by U Archie
The hotel is under Construction and individuals were smoking in the non smoking rooms you can smell it in the hallway. I booked with the hotel direct I was never informed about the Construction or was I offered a discount for my family inconvenience(traveling with a young child). The Construction on site and a MAN literally LAID out in the lobby was a HUGE TURN OFF. We checked out this hotel and I drove an hour to another IHG and the atmosphere was better, breakfast was excellent, and extremely cheaper. (with no construction on site or added discounts)
