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December 2023 by Becky Larson
Update:Going to have to take this down to a 1 star primarily on one employee who has the absolute worst customer service. I gave it 5 stars because Keith is always great, extremely helpful and most of all professional. Alejandra has no business being in a customer facing role.I spoke to her the 1st time over the telephone and she was rude then. When I came in to inquire about switching to a climate control she made no eye contact, did not smile once, almost seemed like I was bothering her. When I came in again both her and Keith were at the front desk and I asked about canceling one of my storages and how far in advance I needed to do it and was told when I move out. I went in today and had to deal with Alejandra and she gave me the talk of the 15 day cancellation policy. When I told her I asked about that and was told just to go in when I move out she said "I don't listen to customer conversations" instead of apologizing and handling it like a professional she decided again to not give me eye contact when she was going through the cancellation progress and as I was asking her questions about what needed to be done she ignored me.I still have one of my storages there but if and when I have to go into the office if she is there I'll walk out and wait for Keith.I rented my storage back in 2018 from Keith and just moved up to a climate control. The staff is always professional and courteous and Keith is always super helpful. They will help you figure out what size works best for you and love the security and peace of mind that my belongings will be safe. I highly recommend!
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November 2023 by Jane From Earth
Great customer service!!Keith exceeded my expectations, and he was very knowledgeable & professional.I rented a unit, and purchased a lock and tape. Very convenient location.
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October 2023 by Chris D.
The receptionist there (won't be writing her name) is so rude and unprofessional that I'll be moving my storage unit elsewhere. We have a company account with multiple units in our future plans but will not support this company because of a single employee's attitude. Will be speaking with the manager who is never available for some reason.There also used to be a handy clip that would hold open the door from the outside to enter the units, that is no longer there. The door to enter also sticks and needs to be shaken (as an attendant showed me) in order to open. Taking my company's business elsewhere. Unacceptable service.
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September 2023 by Tabitha Villarreal
I had my storage unit at this location for 2 years and never once did I have any problems with the service provided. Every associate I had the pleasure of meeting was very professional and helpful throughout the process, beginning to end. I would recommend this location to anyone in the area. It was good working with you guys! Thank you for keeping genuine and respectable customer service alive.
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September 2023 by Leandra Guerra
Storagemart was a great experience for us. We were able to move in and move out seamlessly. The facility was always clean and neat and great customer service. Would definitely use for future storage use! #unit1557
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September 2023 by Jason Wilcox
Great customer service! Keith is wonderful. Always very courteous, friendly, respectful and super nice!
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September 2023 by Martin Hammonds
The last time I gave them a positive review they raised my rent.I have nothing positive to say.
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July 2023 by M Brown
Keith was very helpful getting us moved to a different size unit that better fit our storage needs. He also was able to take care of updating billing for proper charges. Great location to work with.
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June 2023 by Jeff Meyer
Keith and the staff are great and have storage solutions for everyone. Clean facilities and good security measures are in place to protect your belongings.
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June 2023 by taylor mckinney
Autumn was super sweet and helpful. Quickly got me taken care of and answered all the questions I had!
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June 2023 by Caroline G
Keith is so wonderful and friendly. Always extremely helpful.
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May 2023 by Dwayne M.
I hope to leave a better rating later, but not now. Had all of my stuff moved in for less than a week. I went to get my work items, uniforms, gloves, etc. on Sunday night since I was leaving to the valley Monday morning at 530 am. Unfortunately, the gate did not work. CS said the system was probably resetting, give it 15 minutes. I gave it 30, still not working. Manager was out of town and assistant wouldn't make it in before gate access was shut down at 10pm. I get they have lives but I have work and had none of what I needed. Please organize SOME kind of system that allows guaranteed access during posted hours.
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May 2023 by Juan Esquivel
These people where great they should have more people like them in these facilities. Thank yall keep up the great work. Give them a bonus.
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May 2023 by Yolanda Molina
Keith is always willing to work with my storage needs. One less thing to worry about!
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January 2023 by Leland Sadler
Keith Santos made the rental process simple and easy, but I've just started renting a storage unit so only time will tell. I don't anticipate any problems from what I've seen so far, they are very nice people.