-
September 2024 by Stephanie & Gerrick Smith
I love, love, love the Helotes branch. Being new to Navy Federal Credit Union, setting up all the accounts can be overwhelming. NOT at this branch. :) Everyone is beyond helpful and they all have a smile on their face. Building a rapport with a bank was a big deal for me. Well everything is online and over the phone, it's still nice to be able to see an actual person. Today, I met Orlando. If you are looking for a personal banking advisor who will look for all your opinions, listen to what you are saying/needing then Orlando is your man. I walked out of this branch with all my questions answered and happy to be a member. Thank you Orlando!
-
July 2024 by Scottie McScoots
The inability to deposit cash in the ATM on weekends is extremely inconvenient and behind the competition. Edit 6/22/24: after dealing with more issues with customer service, phone reps not knowing anything, and constant deflecting.....my conclusion is that Navy Fed is the Kmart of credit unions.
-
June 2024 by Sports Center
We accomplished what we needed quickly here! Thank you!
-
April 2024 by Chris
Great service and friendly staff.
-
November 2023 by Virginia Velazquez
Excellent staff and very friendly
-
November 2023 by Bob Kiser
Quick, friendly, efficient service.
-
October 2023 by Rene Zamora
Very helpful staff, very patient that will walk you through obvious questions
-
September 2023 by Ralph Henry
Went there to cash a fifty dollar personal check from another fcu and was told it would be on hold for it to clear iam thinking about joining another banking institution totally disappointed.
-
September 2023 by Bri Castro
Can I just say how much I love this branch. I bank here & my car wouldn’t start. Had 3 WOMEN who work here come out and assist me with a jump for my car! They were out here in this heat & didn’t have to be! They definitely go above & beyond for people. Thank y’all soooooo soooooo much! ❤️
-
September 2023 by Kirsten C.
This used to be one of my favorite banks and I used to swear by them. Have been a customer for over 15 years. But it looks like over the years they have started caring about profit over people. For the lack of monthly payment, they make up for it with over draft fees. Not even for over drafting, but just for having a transaction denied. Sometimes my balance goes too low for a payment like gym membership or Netflix, instead of denying the charge, and notifying me to make the change, they deny it AND charge my 30 dollars just for the company attempting to charge me. And then give no information on where the charge came from so I can't find the source to fix it. I have been charged time and time agian although I have tried to make the necessary changes. At this point im going to leave navy fed for the cash app card, and for other banks that don't charge fees for not having money I'm my account.
-
September 2023 by Ray Bourne
7 STARS!!! Melinda was on-point!!! Our other branch closed so they were extremely busy here. Melinda was greeting people, answering questions, doing auto loan checks and working the teller. I don’t think I’ve ever seen someone at a bank work this hard! Promote ahead of peers!
-
September 2023 by Michael Pugh
Navy federal has outstanding customer service. They reminded me I qualified for credit at very low rate. Highly recommended
-
June 2023 by john fox
I usually take my affidavits to get notarized at RBFCU. However, their system was down. I ran all the way to Navy Federal. They made me wait for over 20 minutes while no one was in the lobby to inform me that due to their incompetence, they could not notarize my legal documents for the court system. Which I have had notarized these same types of documents countless times before at this exact location. The woman who was notorizing my documents had absolutely no idea what these documents were. She was looking at them as if it were jibberish. She took them to the branch manager who didn't even understand what they were either, and they had to call another office. All to tell me that they couldn't notarize the legal documents on behalf of the court because none of them understood what they were. And apparently, they didn't know the job of a notary. Which is specifically to certify legal documents. The incompetence in this situation was utterly astounding!
-
May 2023 by yogg saron
I have been with the NFCU for more than 25 years and by far the worse customer service i get every time. Why do they feel like I'm taking their money? I am just trying to withdraw the money i saved up over the years. I wish there is one closer to where i live so i don't have to come to this location. Maybe they forgot about the "service with a smile" and treat customer with respect. It's customer's money and they (NFCU) are just holding it for safe keeping.
-
April 2023 by Lawton Regan
I have had an amazing experience with Navy Federal Credit Union. Additionally, when I went to this Branch the associates were extremely helpful with my financial needs. There was a small wait but I was in and out in about 10 mins.Super pleased with how well the level of Service was.Great Job Navy Federal Credit Union team!
