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December 2023 by Doug M.
I've shopping here for years. The staff is good they know there's business they've helped me with online sales. They've helped me with my suppressors. They communicate well with the customers and their prices are very competitive thanks to Naomi Wolf Lee the entire staff is great.
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October 2023 by Nick O.
The verdict is still out. I've brought in an AR, in parts (most of them) I asked for help identifying the parts needed to complete it so I could build it and buy whatever else I need to complete. The gentleman working were not very nice at all, condescending like I should know how to build it. I asked if they could just complete it, and I would buy the parts etc. they said yes, 75$ an hour which is great! Because it would take me months to build "not a gunsmith by any means" he said, ok "I have zero timeline for you" I said, alright assuming it would take a couple weeks. As I filled out the paperwork to have it done, I asked for a general time line, they said "nope" and walked away. I had to come back another day to drop off more parts as I forgot some at home. I asked again, any timeline? He responds "not a good one" I get a call later asking my middle name, I give it to them. There is one gentleman there that is from Portland oregon, he is very nice. The other ones are not nice unless your a female which got plenty of service from 2 employees who were just rambling about what she uses etc. I had already purchased 700$ worth of goods previously. Unless things change I won't be back and I'll give it one star..
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July 2023 by Laura M.
Thanks to Russ and the Gun Shack team for helping me get the new FN Reflex for my husband! I couldn't find this newly released gun anywhere and the Gun Shack team put me on their wait list and called me when they got one in stock. I was thrilled to hear from them as I had given up hope of getting the gun until later in the year. Russ was very friendly, knowledgeable and efficient and I was in and out of the shop in thirty minutes. Gun Shack has a wide selection of guns, ammo and gear and I highly recommend this store. It's conveniently located off Hwy 16 on the edge of Helotes and I even got fireworks right next door- bonus- El Chapparal is right next door for yummy Mexican food and margaritas too.
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February 2023 by Joshua S.
Buying my first firearm from here was a great 10/10 experience. The staff was very friendly and personable. Russ was a great conversationalist and very knowledgeable. Will be coming back!
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September 2021 by Daniel K.
I moved here a little over a month ago and finally decided to stop in after searching their website and online inventory. This a great shop with an impressive inventory and friendly and helpful staff! The only problem I have is that it's to close to the house and will eventually get expensive, for me! Hahahahahaha! Great shop peeps!
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July 2020 by Elliott G.
Gun shack immediately answered the phone and had in stock the Glock that I wanted. They even had it for blue label pricing. Buying the pistol was as pleasant as could be. Thank you for everything.
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June 2020 by Jordan W.
Super friendly and knowledgeable staff, very welcoming environment! I went in to get a Taurus 605 and some ammunition. The employee helping me out, Tristan, handled the purchase process and background check quickly, and his customer service was outstanding. Can't recommend them enough!
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April 2020 by Roy D.
Totally understand social distancing and precautionary measure due to covid, but that doesn't mean the guys behind the counter have to be D bags about it. I assume the pandemic is filling their pockets which allows them to act condescending towards potential customers. Such a shame but then again the guys here are about as knowledgeable as the ones at nardis lol.... it's what I get for not just driving into town.. I wasn't even asked if I wanted to order the firearm that was out of stock after asking if anymore were coming in, I was simply told we'll get it if their is product to be had lol, Dury' s here I come lol , same prices any way..
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November 2019 by Jesse W D.
Hands down the best team in the business! If you are looking for a place that will take their time and allow you to ask whatever question you may have WITHOUT making you feel inferior, then The Gun Shack is where you want to go! I had a good idea of what I wanted and had done some research prior to coming into The Gun Shack, but still had some questions. I wanted an AR style pistol in .300 BLK to put my first suppressor on. When I went in I was met by a staff that truly has a passion for firearms AND customer satisfaction. They never tried to push any products on me that I didn't want or need, but they would take the time to help me weigh the pros and cons of items when I was unsure. Also, they took me through the whole process of the Form 4 for the suppressor start to finish and made that extremely painless! All in all I can say that I won't be buying firearms from anywhere but The Gun Shack from now on. And a big shout out to Jason; I still feel like I owe him some money for all his time I took up asking silly questions.
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October 2019 by Patrick M.
Made my first hand gun purchase and these guys treated me like family. Very informative in the guns. Took the time to show me how take the gun apart and clean it. They did not treat me as an outcast for being new to personal fireman. The store is clean and organized for easy browsing.
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August 2019 by Vicente R.
This was my first time purchasing a firearm of any kind. I am 18 years old and I was looking for a specific shotgun, any place I would call to inquire would just answer with a "no" and simply hang up the phone. I tired three different local gun stores. Two out of the three would just be rude and not take me seriously at all. But when I called the Gun Shack. Alex took my call and I told him what I was looking for and within five minutes of my call he gave a me a quote and an estimate of how long it will take to arrive. When I went in to do the background check and make the payment. I was greeted with two smiling faces, Alex and Tristen, they were both extremely friendly and walked me through everything I needed to do. When my shotgun arrived they promptly called me and told me with was ready to be picked up. I highly recommend and endorse the Gun Shack.
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July 2019 by Scott P.
These guys are really great. They're welcoming to new gun owners and don't try to make you feel like an idiot when you ask questions. I came in on a Friday afternoon for a repair and knew I'd have to leave it a couple days. But while I was there the gunsmith graciously offered to fix it while I waited. Don't expect this, it's a rarity in the gunsmithing business, but I really appreciated it as I was able to get some shooting time in before I had to leave town on a business trip. I also bought a set of Vortex rings and was very pleased to see that they had an assortment of Budget options as well as higher-end options. I'm sure I'll be back again soon!
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May 2019 by Dave C.
Officially my new Favorite Gun Store. Went in "just to look" and got an education and some new goodies. Alex and Wolf were professional and helpful and didn't rush me or push my choices. Also didn't push New when I was looking at Used, but showed me options that I need now as well! Forget ordering online- this is the place to start.
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October 2018 by Dan B.
Great bunch of people at this place! Knowledgeable and friendly with an excellent selection of firearms. I ended buying a new mka 1923 and a used m&p shield. Love both guns and it makes it even better when you have a great experience at a gun shop. These guys will be my first stop for any gun purchases going forward. Quick review on the MKA 1923: ONLY heavy loads can be fired through this gun. I tried every load from 7.5 to 00. Once I got to #2 and below it completely stopped jamming. Anything else jams on just about every shell. An absolute blast to shoot and highly recommend it for anybody that enjoys shooting shotguns and looking for a great home defense weapon. Thanks guys!
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October 2018 by John B.
Gun Shack have a good selection of firearms, accesories and parts. I have picked up a couple of stripped lower and some AR parts here as well. This shop is my go to FFL, and the transfer fee is very reasonable. Customer service is always great and the staff is very knowledgeable. My recent interaction with the staff was awesome, his name is Zeth, he assisted me with my transfer and answered my questions while showing me firearms I was interested in. Overall, a very positive visit!