Car Wash in Helotes, TX

“I came in Thursday, 13 June 2024, for an emergency detail because my child had spilled an entire large matcha latte in our Ford Expedition. The day was pretty slow and this The Wash Tub location said could get me right in which they did. About 2 hours later I was told my vehicle was ready and, since I had my baby with me on that very hot day, I didn't inspect the vehicle (except to tell the manager that it smelt like dirty, mildew water) but went straight home to drop off my baby with my spouse. After I got home I fully inspected the vehicle to find that nothing had really been done but a surface vacuum clean that did not include under the 3rd row. The windows had not been done at all. The splash from the latte was still on everything that whoever had worked on my vehicle had shined up, so... shiny green stains. The cupholders had debris from our last lake trip in them. The carpet looked like someone threw dry shampoo on it then a bit of water then... nothing. It was matted and flat and gunky and smelled horrible. I was horrified; the vehicle had been decently surface clean (except for the accident area) when I dropped it off and only smelled like freshly spilled Matcha Latte (which is nice at first)... we clean our vehicle, surface-wise, regularly. Now it was disgusting and smelled disgusting too.

I went right back and asked to talk to a manager. Maddie greeted me and we went out to look at the vehicle. Once I had shown her a few of my concerns she quickly took it back for a more thorough look. It was near closing at that time and thirty minutes later she came back in very apologetic and asking if she could come pick my vehicle up for me in the morning. She walked me through my vehicle from front to back to show me that I was absolutely right, the vehicle had not been detailed properly and showed me exactly how she intended to fix it if I would give her the opportunity to make it right. I happened to have a free morning and she said she would be there first thing to get it so I said yes. I really loved how forthright she was about the mistake and how she wasn't giving me any run-around in getting it fixed. She even offered to let me use her car if I needed to get around while she was fixing mine.

The next morning she came at 8am to pick up my vehicle and got right to work. After about two hours and a half she returned to me a vehicle that not only smelled right but had received the full interior detail that I'd paid for. Since I am so sensitive to smells, she even used new sponges so that the leather conditioner wouldn't cause a problem either. The carpet was fluffy again and not matted and I didn't get any dirt up later when I checked. The third row was fully done and the windows were great. The consoles, shifter, cupholders, etc. had all been corrected and I was satisfied. She only missed a matcha splash in the cracks around two of the dials in the back and didn't mind at all to fix it. She had come prepared just in case with things to do quick touch ups in case I wasn't pleased.
Madeleine Walker really saved this experience for me. At first I thought I would never return here or to any The Wash Tub ever again and now I will. Everyone has bad days; I'm glad they were willing to fix what went wrong and that they could.”

“By far my favorite gas station in Helotes. The employees are always so sweet to their customers and they make us feel right at home. Every day that I come in Lexi or Grace ask how my day was at work, it always makes me feel so good to be listened to. The store is super clean, and the pricing is fair. Love the energy from these employees and will be a lifetime customer as long as they are there.”

“Mr. Juan helped me with the process since it was my first time trying Zip's in Helotes and now my lowrider looks dope! Juan offered great customer service. Mi familia will be taking all our vehicles to Zips in Helotes.”

“Love the new gas station here. Much bigger than before and easy to get into. They have a good car wash too and a burger King so you can grab some food before you take off”