-
November 2024 by Veronica Lopez
This was our first time boarding at Elite Suites Pet Resort - Heath and I was so happy with the entire experience.
-
October 2024 by Erica Pence
This was my first boarding experience and I was very pleased at the process and the feedback about my baby. I will be returning.
-
October 2024 by DEANNA DAVENPORT
Now repeat guests and still extremely pleased with the staff and service. Everyone is so friendly and treat our pups like their own.
Our first time here and our pups seemed to love every minute. Really nice environment and the team was very kind and helpful. Our daughter loved being able to watch the dogs online while we weee away. We will be back!
-
October 2024 by Matt McNulty
Definitely go above and beyond. Have also used them several times for boarding and grooming and absolutely love them.
-
October 2024 by Natalie Bunce
My sweet , Mojo has been going there since
He was a 6 mo old pup!
My only child has stayed as long as 3 weeks
But mostly weekend getaways
He now gets a weekly daycare on occasion to give him an opportunity to burn off some energy and
See old friends! We LOVE Elite Auites !!
-
September 2024 by Sophie Shields
Elite provided the best experience for our puppy and his parents, the staff was very nice and made us feel assured that our puppy was safe and happy ??
-
September 2024 by Nasir Pooran
Highly recommend looking elsewhere for housing your pets. This place was a complete disappointment and put our family in a very scary position.
Yes the place looks clean and welcoming, but the actual experience was the opposite. When we leave our dog for boarding anywhere, one huge component is transparency/communication. Within a couple days, our dog had been experiencing diarrhea/blood in the stool, but we did not hear about it until we received a call back on the 5th day. It’s just extremely scary to think they would dismiss something like that for 5 days.
Upon pick up, we were greeted with our family dog covered in his own feces. His bedding was completely soiled and it seemed like he (plus likely others) had been urinating and soiling everywhere. It’s very apparent that that had been happening for days and again we had ZERO awareness of this happening until we found him that way. To be honest, I can’t believe a licenses business would let things progress to how it was that day when we picked him up.
It took several days and I honestly feel like our dog was traumatized as much as we were to be in that position. He did develop a kennel cough, but that wasn’t a surprise given everything else. His bed wasn’t salvageable and it took several days and several baths to get rid of the smell of feces.
I don’t like leaving “negative” reviews but this was sadly just our experience. We won’t be returning here ever, but if you’re forced to use them I’d advise being straight-forward and staying pro-active to compensate for any negligence.
-
August 2024 by Magnus Jacob
Never will I want to send my dog here again he was here for barely a week and after the first day, my dog was scared because of all the noise that was happening at the boarding. My dog started having diarrhea and blood in his stool and the boarding only told me about the issue after five days of the issue persisting. After we took him home we were able to calm him down and get rid of the diarrhea and bloody stool. However, now he has a sort of kennel cough that we believe was caught from the boarding as well. Never will I trust these people with my dog. They have a fancy facility but their main purpose is to just get money from individuals. There’s no personal care with their dogs. How can someone just throw a bunch of dogs together and not try to separate the ones who are scared from those that are loud. The ones who are loud shouldn’t be housed if that’s the case. Complete disregard for the animals and will only do what’s easier for them.
-
August 2024 by The Bridge
Never again. This...place...was recommended by our vet. We did not check reviews. Check all the reviews.
Disgusted that I have to choose even one star. Just relieved we got our dogs back home. Others patronizing this "place" were not so lucky
-
August 2024 by Lauren Billik
Showed up for my dog's day camp evaluation on the day and time that I had booked an appointment for only to be told that there wasn't an appointment ever made. This would have been an issue had they not been able to get me in like they did. Supposedly they have a new employee and he forgot to make the appointment, which is forgivable. What's not forgivable is how the manager rudely talked to me when I was trying to find out why my dog was not welcome back to day camp after one incident, despite passing his evaluation the day before. I had every intention of inquiring about training to correct the behavior since I really wanted him to attend day camp but the manager's attitude made me want to cut all ties with this place and take my business elsewhere.
-
August 2024 by Bonnie McCabe
This facility is top notch! It is beautiful, clean and welcoming. The people there obviously love animals. They were wonderful with my dog and I would highly recommend!
-
August 2024 by CKEK Kuhlmann
Elite so is so incredibly efficient with how they handle the dogs that are there and everything is very clean and they top it off with being kind and caring with all the dogs. they were very attentive with a text to me as well
-
August 2024 by Sharita Blacknall
I boarded 3 dogs while on vacation. They were well taken care of. The facility was very clean, the staff was friendly and responsive. They took time to understand what the individual dogs needed for their stay.
-
July 2024 by clayton crowell
Great place to board your dog! And live cameras
-
July 2024 by Gwendolyn Sayani
Terrible boarding service.
