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October 2023 by shiela olivarez
Would not recommend this business at all. I had only heard great things about this place before I had actually experienced what I have experienced. I was rear ended at a complete stop by a gmc sierra 1500 going about 45/50mph and was pushed about 2 car lengths forward. Stating for reference of what needed to be done. When I dropped off my vehicle, I let Melissa know exactly what was wrong with it besides the bodywork that needed to be done. The side of impact, my driver and rear passenger door shifted and there is a huge space in between that looks as if my door is open. When I drive my car, my SUV shakes/vibrates/trembles, whatever word you want to use. That was my main concern in getting my vehicle in so soon. Instead of writing it down, which was my first red flag and I should have walked away and gone elsewhere but I gave them the benefit of the doubt, I thought she got it all down. This was my first ever accident. Didn’t know what to do or expect so I said okay. So that was my main worry, not my body work. So I call the day the inspector shows up and, Thank God I did because she didn’t mention to him about my door or the other issues I mentioned. So she says “omg ma’am I forgot, but he’s still here so I’ll tell him.” So a couple of minutes went by and I called her back to inquire what the “inspector” said and she said “It’s wind damage so they won’t cover it.” I have 5 kids and this is the car I use to take them in to where THEY need to go that fits us all perfectly. They had my SUV for a whole month almost and they did not do a complete tear down and check anything other than bodywork that needed to be done as per Melissa. When I got the call my SUV was ready for pickup, I was excited because finally we are out of a rental. Boy was I wrong. As soon as I drove away, that shaking was still there. I took it on the expressway and it was the same ugly ride. I got off the expressway and went right back. The inspector was there and Melissa was there. I advised of the issue still being there and her and the inspector said to get my wheels balanced and get an alignment. Mind you prior to my accident my SUV was running smoothly. Went on vacation and back and no problems until after our accident. So of course, I just said okay but when I explained to my husband what was going on he said nope take it back. It’s not right. So for some reason that evening, Harlingen location did not answer me so I had to call La Féria. La Féria location had me take it that following morning to them and was told the same thing. To rebalance my tires. So here it’s been about 2/3months since I picked my suv up and have taken it to Pep Boys 2/3 times for my vehicle to be balanced. Bought brand new rear rotors and brakes and here we are still with the same issue. This last time I went back because it’s so frustrating and my suv feels so unsafe, but like I said it’s our only family vehicle so I have no choice, they sent me with their tow truck driver so he can see what I am talking about because when they drive it. There’s no issues. All i was told again was to rebalance but to go to F street or Mares. I am fed up and exhausted. As a mother of 5, to be given the run around and having to explain to my husband what’s going on since he can’t take time off of work during the day to deal with these people it’s annoying. So do what you want with my advice but as a working family and trying to manage time to deal with problems that should have been resolved while they had my vehicle, it’s annoying and overwhelming. Now no one wants to touch nor work on my vehicle because of this business’s lack of work. My attorney’s office even found it strange they did not use any of the supplemental insurance.
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August 2023 by scenegurl Martinez
I just wanted to thank collision stop for fixing my vehicle and and for making my head lights look new. I also want to thank Javier who helped me and for always being attentive and for always letting me know how my vehicle was coming long. I would definitely go back and very good costumer service. My vehicle looks great!!!! Thank you Mr Javier!!!
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August 2023 by Dallas Cowboy
Collision Stop has done outstanding quality body work on my car. Melissa has been very especially helpful with all arrangements for my repairs and kept me updated regularly on the status of the repairs. She has very positive customer service and telephone courtesy. She is knowledgeable and friendly. I definitely recommend them and will use them again if needed.Services: Painting
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August 2023 by QUEEN KIARA
The Collision Stop is the best place to go if you care about your vehicle. Especially if you want the best and quickest results. Thank you Javier Rocha for always keeping in touch with me and my family and keeping us updated the customer service from you was fantastic! You treated us extremely well and assured us that our vehicle was safe and in good hands !Services: Painting
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August 2023 by Kiara Salazar
The Collision Stop did an AMAZING job on my vehicle!! I want to thank Javier Rocha for always keeping me updated and working on my vehicle as fast as possible. Also in assuring me my vehicle was In Great hands and it was ! Definitely n highly recommend this place! They won’t let you down !Services: Painting
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July 2023 by Rigoberto Torres
Melissa was excellent!! Everything went really smooth, and she was on top of everything. They did a great job on my truck! Highly recommend Collision Stop.
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July 2023 by Rebecca Car Queen
Collision Stop ? is the place to go to if you care about your vehicle! Aaron and the team will treat you like family. Their excellent communication and customer service made the process easy for me. They did a phenomenal job repairing a family member's Mustang after a bumper to bumper accident. The car looks better now than it did when it went into the shop. I used The Collision Stop a couple of years ago and the level of service is still amazing. The quality of the work made me a repeat customer because I know they will get the job done right the first time. You earned our business, and I will always use this shop on any future paint and auto body repair needs. I will keep referring you to others. Thanks again for providing a positive experience and exceptional service. Thank you Aaron and Javier!Services: Painting
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July 2023 by Vicky Rubalcaba
I sincerely want to just thank Melissa for her hard work and dedication into giving me the satisfaction that I need it with my vehicle. I really do appreciate your hard work and dedication to all of my needs. Thank you for making it so easy on me I really do appreciate you and recommend Collision stop to all of my friends and family members God Bless You ☺️Service: Body & Trim
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July 2023 by Chriselda Siller
Melissa was awesome! So patient, kind and informative! I highly recommend this place..oh and my car looks awesome too! Great job to all that worked on it! You're truly appreciated!
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June 2023 by Carmelita Rivers
I got my headlamps restored and they did an awesome job in just an hour. Melissa was very attentive and made sure I was taken care of.Service: Body & Trim
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May 2023 by Social Audio
Best experience ever! After dealing with issues from my auto insurance agency, collision stop and their staff made things much easier to deal with. Communication was on point the whole process, from start to finish. The staff goes above and beyond to ensure that their customers are well informed on what's going on with your vehicle. The time and effort they put into the details of making sure your vehicle is done correctly is by far above average. If you ever have to find a body shop, look no further than collision stop, and don't forget to ask for Melissa!J.PumaService: Body & Trim
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April 2023 by GloriaJean Bridges
The Collision Stop of Harlingen is the most professional quality auto body shop. They have attended to my Toyota Rav4 auto repair due to car accident. From the estimate stage working with my insurance co, customer service thru Ms. Melissa, Mr. Scott and Javier Rocha whom attended the most professional service thru providing quality parts and repair to bring my vehicle back on the road looking just about 'brand new' and driving just as well, too. Thank you Collision Stop of Harlingen for your extension of customer and quality service in replacing parts/repairing my vehicle. You are top notch and are recommended to all. :) Gloria Jean B.Services: Body & Trim
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March 2023 by Adriel Garza
A recommended place of service for your paint and bodywork’s … From the owner to the employees, this shop has all the qualities of being reputable, reliable, reasonable when it comes to painting.. I’m a repeat customer of this shop and highly recommended.. these are some of the projects I’ve done here and as if this is not enough to prove what they do! Thx collision stop ? .
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March 2023 by Yesenia Gonzalez
I was hit and my car had some body damage. Javier and his team did an awesome job! Looks like nothing happened to it. Javier is so nice and explained everything that I needed to know. I definitely recommend this shop.Services: Body & Trim
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March 2023 by Amelia Juarez
Very professional service. Javier was very helpful with the process of my vehicle getting the insurance claim and the proper parts needed for the vehicle. The final outcome was worth the wait. My vehicle looks amazing. Thank youServices: Body & Trim
