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July 2024 by QueenV9699
Horrible services if your looking for reliable internet vexus is it spectrum always has outages always something wrong and there always changing the prices if I can give no stars I would I would not ever come here again for business reasons how you going to charge 1gig of data at 100 dollars vexus has it at 67 dollars cheaper price with better internet
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July 2024 by Carlos Salazar
Too stressful 4 me not recommended.
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July 2024 by David Aris
You really need to stop in and SPEAK WITH ARIEL! HE CAN DO IT ALL!
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June 2024 by Juan Garcia
Friendly employees and always good service I give this place a ?
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June 2024 by Janie Cue
Fast service
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June 2024 by Norma Cruz
So I came into the store to spectrum store to get my husband's contact's ported to his new phone...well the person that helped me the first time couldn't help me!! But I came back and Arturo was able to help me with my situation???, one happy customer....thank you Arturo for your amazing help?
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May 2024 by Michele Jones
Been with them for years and they went up on our Internet service again. Called several times with no resolution so we switched to a different company. The staff was friendly.
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May 2024 by Nancy Laduke
I tried to get them to help me and they would not. I asked for a manager and they would not give me to a manager. Not happy at all
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May 2024 by Maria Capetillo
There was a lot of people waiting to be seen with only two people working. Ridiculous
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May 2024 by RUBEN VILLARREAL
Great help
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April 2024 by ALT
Our bill kept getting higher and higher to the point we couldn't pay, they threatened to take us to jail for not returning even though we paid for that month?
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April 2024 by Patty McCall
Slow, only 2 workers, not friendly
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April 2024 by Joseph Phillips
Slow and not helpful at all . I just came in to have a sim card removed and put into the same phone that works. Been here for over an hour and still waiting. There was 4 workers when I got here not there's only 1. This store never should have opened with these clowns.
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February 2024 by Xavier Pabon
Techs came out being very unprofessional. Asked why my feed was cut response was do you think I want to be here on Sunday. Nothing to do with my question. Outstanding service Spectrum your techs are awesome people. Just terrible
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February 2024 by Jo Davila
A World Left BehindOn January 9th I switched Cell phone carriers from T-Mobile to Spectrum and although the phone service is good the Customer Services, I have experienced has not been good. Customer Service Representative who was everything but Courteous, lacked bed side manners or people skills. His demeanor appears as if he does not like his job, but I told myself I would make the best of it (BIG MISTAKE).I needed to replace my Note 20 5G and requested the S24 Ultra in Amber however was told: “sorry, your only choice is the S23 Ultra in Black”. I asked when the S24 Ultra in Amber would be released. He said he did not know and there was already a 2 week back order on it so it may be a while. Being that I needed a phone I stupidly agreed to the S23 Ultra in Black, however, was sent to Brownsville to pick it up.Two weeks and the phone start glitching like a strobe light I called on Jan. 27th requesting to exchange the phone, they said sorry it was past my 14-day period which expired Jan. 23rd and that I had to contact the Warranty Department or pay a $250.00 deductible.I was asked to contact two repair stores one in Edinburg and one in Mc Allen both said they did not have any parts for the S23 Ultra.My phone screen was black, and I could not take or make calls. I went into Spectrum several times until I was assisted by a representative who appeared willing to help, he recommended I contact CPR Cell Phone Repair in Harlingen. I was greeted by Cesar who was very helpful and instructed me how and where to file the insurance claim. I was charged $30.00 to replace the screen, super simple and easy in less than a total of 45minutes and it was resolved. It was a bit frustrating just thinking of all the unnecessary hours making calls and running around the staff at Spectrum Store had me do, on top of the 10 days I was without a phone, how I wish Cesar worked at Spectrum, it would have saved me time and headaches dealing with the Spectrum Staff.As for the owner's response, it's as unapologetic, unsincere and genuine unpersonalized, it's a lazy cut and paste response to all your bad reviews. It's no wonder your staff are the way they are. They have a perfect example.FYI I've also submitted my review on your Facebook account.Thanks for nothing
