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April 2023 by Chet S.
I dropped my car here on Friday 3/31 before hours. I left the car in the car return area which is simply Parking spaces with "National" signs. The keys were left in the car since there wasn't a Dropbox to be found. Today, 4/3, my car still has not been scanned so my rental is still open and my app shows the car is overdue. I cannot find a phone number to the local office and the multiple times I have called the National number, they send a digital message to the local office. Beyond frustrated.
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December 2022 by Gina Svendsen
Although we were in south Texas where the weather was beautiful and sunny, we were impacted by Southwest Air's 2022 holiday problems (east coast winter storm and computer outage). Our flight was canceled and we couldn't get a flight for 4 days. We decided to rent a car from National Car Rental and drive to San Antonio where we could get a flight home. The agents at the National desk at the Harlingen Airport were amazing! They were exceptionally nice and accommodating. Our car was ready when we arrived and was exactly what we expected when we rented online. While other car rental companies were double the price for a 1-way, 1-day rental National Car Rental's prices were reasonable and fair. National earned our business, and we will use them again and again. Thank you!
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October 2022 by Keaton Z.
Our car was ready and immediately available (with no waiting or line) upon arrival, and upon return, GG provided the most streamline, painless, and fantastic customer service I've ever experienced at a National location. Will definitely book through this location again (whenever it's cheaper than Enterprise).
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September 2022 by David GetItHowULive.
Great place for rentals! GG was super friendly.
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December 2021 by Josh Kolesa
Booked a vehicle to pick up Monday afternoon. We got there right at 5:00pm and were told that they did not have any vehicles in their lot. Thankfully due to business reasons we had another vehicle in the area to pick us up. For me to call and get the reservation with no issues and then to show up and not have anything? At least a phone call would have been nice once you realized you created the reservation and didn't have anything. The first attempt to call I was on hold for 15 minutes and then got hung up on. Second attempt I finally was able to speak to someone who was not helpful at all. It was hard enough to get ahold of the location, and then for the gentleman to tell me there is nothing more he can do and can't help me find a vehicle at another location or make the reservation for Tuesday? I was very upset. Will avoid using National from now on.
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September 2021 by Luis Carranza
Good service. Opens on time
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October 2020 by Nancy Meidinger
Excellent!
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October 2020 by David Peterson
Fantastic experience traveling to South Padre Island in a gorgeous vehicle! Thanks, National Car Rental.
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June 2020 by Waseem Khan
Everything was quick. Car was neat and clean.
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April 2020 by Devon - Krista Zacharias
I am beyond surprised that this place even does business. Weird people working the desk, and No cars available. ITS AN AIRPORT!!- how is that possible????? I will avoid National/Enterprise at all costs from now on.
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March 2020 by Gabriel Zambrano
Quick, easy pickup and return
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March 2020 by Margie Fiszman-Kirsch
I wasn’t too pleased with my vehicle. I was supposed to get a sedan and instead they gave me a Caravan minivan. It was dirty, smelled funny and it wasn’t the easiest vehicle to navigate. I mentioned this to the agent when I returned the car but she didn’t seem to care. The vehicle had over 22,000 miles and it was a rough ridw
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February 2020 by William Boon
Harlingen, TX. (HRL). the counter attendant is and has been very cordial and professional. the service is excellent and the vehicles clean and well kept. I like this place!!
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January 2020 by sean wayton
Everyone was so nice this time.
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December 2019 by Josh Burnett
The only problem is limited vehicles at this location. Only thing available was a Dodge truck. I'm used to executive row at the dozen other airports I use