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March 2024 by Nelda S.
Did not have good customer service experience. Car wasn't ready for pick up and return service was a long wait. Reservation # 3PNHP3
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February 2024 by Vanessa Lozano
Staff is extremely helpful and very supportive in my rental situation. Very fast rental process even if she was very busy with other customers
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February 2024 by marisol flores
Enterprise staff went above and beyond. The majority of businesses do not know the definition of customer service. I experienced it here. Thank you.
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January 2024 by Ruben Cordova
I always get a great deal and a great car to drive
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January 2024 by Chuck Kroll
Juan Morales was wonderful to work with and the van was in the best shape I have ever rented. Truly an experience that rates more than 5 stars.
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January 2024 by Gregg Garcia
Staff was friendly and very accommodating. My schedule changed and they were able to work with me and let me keep my vehicle for an extra week with no hassle. After I was done with my vehicle I was able to get a complimentary ride to pick up my vehicle when I was done with my rental. Would definitely use again in the future. ?
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January 2024 by Gachupin RJ
Laura was great. Easy in/out. Answered all my questions!
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January 2024 by Charlie Sepulveda
terrible customer service at this location. Laura and Christa were not even a bit helpful.
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November 2023 by AVERAGEZOOLZ
I am writing this one-star review to express my profound disappointment with the service I received from Enterprise Rent-A-Car at their location on 7800 W Expressway 83. As a master technician, I was looking forward to a hassle-free rental experience, especially since I was embarking on a solo work trip with illness.Upon renting the car, the initial inspection seemed satisfactory to the staff. With their assurance, I set off on my journey, taking into account that I was already feeling unwell. However, my experience quickly turned into a nightmare.Within just one day of reaching Houston, my health deteriorated rapidly, compelling me to cut my trip short and head back home. When I returned the rental vehicle, I was required to undergo the same inspection process to ensure it was in the same condition as I had received it. To my astonishment, the attendant claimed that something was amiss and suggested that I had removed an extra tire.This revelation left me furious and deeply concerned. What if I had found myself stranded in the middle of nowhere without a spare tire? It is unacceptable that Enterprise Rent-A-Car neglected to provide me with an essential safety component like a spare tire. Their lack of responsibility and disregard for customer safety is both alarming and infuriating.Furthermore, when I voiced my frustration and concern to the manager, their response was dismissive and illogical. To claim that it is not their fault because they are located "everywhere" is an absurd argument. As a responsible car rental company, it is their duty to ensure that all vehicles are equipped with necessary safety features, including spare tires.The overall service I received from Enterprise Rent-A-Car at this location was severely lacking. Their negligence in providing a basic safety component and the dismissive attitude of the manager have left me deeply dissatisfied. I expected better from a company of their stature, especially when it comes to customer service.I strongly advise potential renters to think twice before choosing Enterprise Rent-A-Car at 7800 W Expressway 83. Their lack of attention to detail and disregard for customer safety is a serious concern. My experience with them has been nothing short of frustrating, and I sincerely hope that they take this feedback seriously and make the necessary improvements.Note: This review is based on my personal experience and reflects my opinion as a dissatisfied customer.
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November 2023 by Kathryn Williams
Very organized & efficient while being polite & friendly.The car was well cared for so felt safe and seemed mechanically sound.
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November 2023 by Angela kay Villarreal
After turning in the vehicle and being told everything was fine and there was no problem they filed a claim against me for damages. That I didn't cause.
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October 2023 by Jason Salazar
Made a reservation for 8am. Asked for an intermediate car or standard. They had a super small compact. Then said I can get you a car around 10:30. Mind you I have a meeting in San Antonio, this literary made me late. Then they called back at 2 and said that they had the compact car again. Ridiculous. They know how to take the reservation, they don’t know how to hold the reservation, that’s really the important part. Very dissatisfied.
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October 2023 by Hezlid Garcia
I placed a reservation on the 4th of October, and have yet to get a vehicle. I keep getting rescheduled and told that there are other people in the office. Therefore the car I reserved is being issued out to others. It's already October 14 and no one has called me to notify me of a car being available. I have called every single day while on my way to see if they had any available, they still claim to have no cars available but that they have people in office. This place is the worst they didn't take my ID cause it was cracked, I took time off my job to get a new one as they requested once I receive the paper ID I called them to notify them and they decided to rent out the car I had reserved. I placed a reservation just like everyone else but they keep screwing me over. This place is a joke. Worst customer service ever. I was left without a car for 10 days now. Wasted my time and the people that were kind enough to give me a ride to this joke of a place.
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September 2023 by Angie Her
this was the first time ever that i rented a car, and Laura was the most attentive, understandable staff who was always friendly and helpful. Fast, easily accessible for the rental. thank you !!!
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September 2023 by Melida Vasquez
Yvette was friendly and knowledgeable. She helped me right away and provided quick customer service when I took the vehicle and also when I returned it.
