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September 2024 by Michelle Ibáñez
Initially, the dealership was courteous and eager to assist with any inquiries when I purchased my vehicle. However, the service quality significantly declined once I became a client in need of car maintenance. Over the past two years, I have consistently encountered issues with the service department.
The most recent unfortunate experience with the service department was when they lost my key almost a month ago. One of their associates, Xavier, had to drop me off at my place of employment and told me they would call me back and drop off my car (once my key was found). They never called; I had to call multiple times before they finally answered and informed me they had misplaced my key. After I asked, they agreed to give me a loaner.
Over the week, I repeatedly called for updates on my car, which was frustrating as I couldn't access something inside it due to a delay in programming a new key. I was stuck with a loaner vehicle for a week. After expressing my concerns to a manager, the key issue was resolved quickly, and I received my car the next day. While I appreciated the bag of goodies they gave me, I would have preferred better service over receiving gifts.
Today, I went at 8:45 a.m. to try and drop off my vehicle because the reverse camera is not working. Xavier told me there were no available appointments and scheduled me until Monday. However, I found many open slots online.
This inconsistent service has made my experience frustrating, with the only positive interaction being before I purchased the car. This is the first and last time I will do business with this dealership. I plan to upgrade my car and go to San Juan to avoid these experiences.
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September 2024 by Yolanda Cortez
Excellent service ! Great customer service!
They were all very courteous! Very pleased with my experience with Bert Ogden Harlingen!
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September 2024 by Dinesh Jain
I have experienced excellent services. I live in McAllen but Hatlingen dealership arranged a driver to pick up my car from home and delivered it back to my house next day.
This saved my working day hours and time off from work.
My special thanks to Mercedes Hatlingen Service department and Finance dept of Mercedes to pull my warranty papers and schedule the service.
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August 2024 by Marshall Swanberg
Mercedes of Harlingen just finished servicing my wife’s GLS. Steve and Xavier in service are simply amazing! My concerns were addressed re the vehicles A/C cooling and appropriate repairs were made. I was most impressed Steve was able to get my wife a loaner during the repair process. Although the repair took longer than expected, it was no inconvenience with the loaner. We will continue to patronize this business and enjoy their convenient location in the future!
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August 2024 by Hannah & Lucille Harper
I was so appreciative of Martin in the service department for getting me in this Wednesday for an air conditioning problem especially since we are near the border of Mexico and the heat index has been so high. I was treated with kindness and respect from everyone at Mercedes of Harlingen.
I was even able to get my car inspection and will continue to be a customer at this location. They are relocating in a few month but will still be in Harlingen. Thank you Martin for the updates throughout my visit and saving me from the heat and humidity.
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August 2024 by Lucila Longoria
Andy, Xavier and Steve at the Service Dept. are excellent they are very professional and efficient.
All the employees at this dealership are very pleasant and helpful.
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August 2024 by Adrian Burone
World class service! Thank you Michael, Francisco and team.
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August 2024 by John Cantu
Best Deals in RGV FOR MB.EXCELENT CUSTOMER CARE, SERVICE AND SALES TEAM.
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August 2024 by Cristian Castro (Orshabalbro)
Outstanding service!
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August 2024 by Martha Corthell
Mercedes-Benz of Harlingen, you know your work very well. I was surprised of the super service you guys did last Friday from the road service assistant to the technicians, excellent customer service Xavier, you guys are great! I will highly recommend them.
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August 2024 by Diana Lozano
Service department is topnotch Xavier made sure I was taken care of!!
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August 2024 by Sunday Haas
Michael the manager was excellent! We shipped a car from there to Idaho and he was extremely professional and responsive.
Martha did the paperwork and answered all our questions and concerns.
We have dealt with many dealerships in the past and have not gotten anywhere near the amount of excellence,service and integrity as this establishment.
? Recommend!
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August 2024 by Chivafan Ch
The best staff ever , thank you very much Francisco , Roberto and Javier!!
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August 2024 by Maggie Mack - Productions
The service at Mercedes-Benz of Harlingen is the BEST. They are always pleasurable and accommodating. Xavier and Steve always provide excellent customer service in the service department.
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August 2024 by Latimer 13
Took my vehicle in for warranty work. The service department did a great job. They were efficient and personable. I would not hesitate to recommend Mercedes Benz of Harlingen.
