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November 2023 by Brian Gutierrez
This was an adventure that ended on a low note.was on a trip to south padre and needed to rent a car. Budget was available but when I pulled up the stabbiness of everything should have been a red flag.there were multiple little suvs in the lot but the only car available was a Kia Rio which if you have never ridden in pray that you never have to.well as I was walking out the counter lady says hey Meester no smoking in the car. I say thanks I don't smoke and headed out to the car.I open the door and was immediately high off the fumes coming from the car. I could only surmise that Creech and Chong must have rented this beauty before me.it reeked of pot and I asked for a different one she politely lied and said we don't have any more sorry.well then I get on my way contact high I tact full paranoia has manifested. I return the vehicle sans the extra smell a few days later and ask for a ride to a store 2 miles down the road.so sorry Meester our shuttle only go to the airport. I can ask my manager but they are gone so I can't.next I say thanks I will call an uber.and because I am in a metropolis the size of harligen the wait continues for an uber 20 mins later.I am sure this is a wonderful place but I probably will do my best to never come here again it's the worst at everything .....hahaha
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September 2023 by Maria Sayas
Make sure you are there extra early, staff does not consider going beyond. They made a man put his luggage back in his car and drop the car off at the airport.. great customer service would have taken him to the airport, only a few minutes extra time. Not happy with the customer service or lack thereof. Fortunately I had a ride, not that it matters, but if a customer is there you should accommodate his rental experience to be remembered as a positive one.
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September 2023 by Hilda Bill Bowers
I will never rent a vehicle from these crooks again. We had an unfortunate accident to the rental, which wasn't our fault. This company charged us $1,000 for the rental and fees. The invoice only stated Miscellaneous charges for the extra money.(Just took it our of our account because they couldn't take our travel card for payment) What kind of fees cost $500? Our insurance paid for the damages. I will never us Budget Rental again anywhere.
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August 2023 by Kathy McCandless
Don’t use Budget. They are a bunch ofCrooks!!! I did prepay….big mistake. I had an emergency and had to return the car two days early. Still had to pay the full amount. Took the car to south Padre and was told on the paper they gave me to not get sand in the car or 250.00 cleaning fee. I will never use this company again and if you’re smart….you won’t either!!!!!
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August 2023 by Albert Welbel
Even that the pickup and dropoff is off the airport proper it is just a few minutes away and the shuttle is on the spot both ways
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June 2023 by Deborah Martinez
Employees were efficient, kind and professional. Car selections were good; car was clean. Shuttle service was excellent. Easy pick up and easy return.
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June 2023 by craig beckerman
BUYER BEWARE!!!!! FRAUD!!!SCAM!!I went on line on Tuesday was given a great price & told they would deliver & pickup for FreeI gave them all the info on my drivers license and they told me they would send a link and for me to go ahead and prepayEverything looked legit even to my son who has a Masters in marketing & is EVP for a pharmaceutical marketing CoI was told i had to put a $350’deposit down which I would in get back with return of carAll this had to be done by ZELLThe time came and no carI was SCAMMED Budget hasn’t done a thing except say it wasn’t themThe bank told me sorry ZELL IS AVTHIRD PARTY WE STENT RESPONSIBLEIM 76 yrs old That was half my SS Chevk
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May 2023 by Terry Vogel
Harlingen , Texas Budget Rentals at airport is the best. I’ve rented a car 3 times so far and will recommend Budget over all their competitors. Try ‘em out, you’ll be pleased.
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April 2023 by Wanda Montgomery
In he last three weeks I used budget. Yesterday Jan 30, I realize the agent is working against the customers. When I reserve my car my total was less than $75 for one day rental. When I get to the counter is $144.00 when I ask the agent she said i changed the time. I checked my records I did not. On Jan 9 the same thing happen I was charge $144 for a one day rental which I returns four hours later bc I had a same day return flight. I have several trips in the. Coming weeks and I will not return to your. Counter. Thank you.
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April 2023 by Sally Snow
The process was easy and efficient. The check in process was facilitated by being able to enter my DL and CC information and select insurance options in advance. The car was very nice, clean and just the right size. The off-site rental office was not a problem at all. The shuttle was right there when we walked out and ready to take us to the terminal when we returned. Will definitely use this agency when in Harlingen again.
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April 2023 by Francisco De La Rosa
We tried to rent a Car at the Airport in Harlingen, Tx but I forgot to make Reservation, we were about to hop in a Cab when we notice a Budget Shuttle Van Driver and asked him if we can rent a Car from them, he told us he was waiting for a gentleman ( whom by mistake Reserve two Cars) We rode whit this gentleman in the Shuttle to their office and rent the extra Car he Reserved. Overall the Experience was great, Customer Service went far and beyond. The Unit we rent was just why we needed. Thank You!
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April 2023 by Tom Seal
Great customer service and a good quality car. The staff really went out of their way to accommodate me when I needed it. Great reasonable price too!
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December 2022 by Laurie Dokken
I booked a Budget rental car Harlingen Texas, through Costco Travel. When we picked up the minivan (there were 5 ladies in our group) it wasn't as clean as one would expect. The display gauge cover for the dash board was broken and there was dirt in the cup holders. I mentioned the gauge to the representative so they knew I didn't do it. He said no big deal, he was aware. We drove a total of 250 miles for our 5 day trip. Returned the vehicle full of gas and on time. The horrible part comes after I return home from vacation. I was charged $287.50 for and "Excessively dirty and water stained" vehicle. We were at South Padre Island, so a little sand may be expected. But we were never in water and then the vehicle. We walked to the beach versus drive. I am appalled at this outrageous overcharge. I tried to deal directly with the local budget dealer to no avail. I also contacted corporate via email and telephone no less than 5 times and kept telling me to wait x number of business days. Ultimately, they would not reverse the charges. They said they told us they charge extra if it was returned dirty but they never told us that. A couple of odd things are that 1) there were never any pictures taken so there is no proof we left it dirty and 2) when I first talked to our original representative said they had to charge that because they had to hurry up and clean it for a new rental the next day! I replied, "don't you clean them between renters anyway?" He kind of stumbled on his words. Very, very disappointing business.
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December 2022 by Minerva Zapalac
Becky at Budget Harlingen was awesome! We got there early (before they opened), but she still waited on us. She was professional and friendly. Chev Malibu was clean and ran great! Prices were very reasonable.
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December 2022 by Faye Kolly
Subpar car and automatically overcharge for additional time, although the car was timely returned. It’s not worth the aggravation. If you do rent, review everything carefully. I can only hope that the manager Jason will issue a refund for the over charge.
