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August 2024 by Paul Erchinger
For those of you complaining about PO Boxes here, have you tried The UPS Store in Heights? They rent mailboxes. Great people!
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July 2024 by Sky Pilot
If I could give the USPS in Harker Heights a negative star rating I would give in a -10. I have a PO box and a redirect from my house in Harker Heights to my PO Box. On average, it takes 7 or more days for them to put new mail in my PO Box. I know this because I subscribe to the informed delivery service, so I know when the mail should have hit my home mailbox and forwarded to my PO Box. Complaining to the manager was like complaining to my dog. This USPS office is filled with inept people. They need to fire everyone and start over and not rehire anyone that is currently employed. But unfortunately, these are government employees and cannot simply be fired.
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March 2024 by Blue Purple
Jose from HH USPS was able to help me out. He had a positive attitude and very nice start to finish. I was not able to get into my mailbox after moving to a new location. He followed me to the mailbox and got me set up. I was able to get my keys!
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March 2024 by Tommy Tommy
The worst ever you can't even read the tracking numbers someone should TLO all the employees and get their SSN
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March 2024 by Kim Smith
I have informed delivery and was informed a had a package delivered to my mailbox. I checked and there was no package. Since we have community mailboxes I was fairly sure my package was put in the wrong box.I went to the post office and gave them the information and the manager was great. He drove out to my neighborhood and opened up the box to look for my package. It took him less than a minute to find it. Great service!
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February 2024 by Teagan Venegas
By far the worst post office I’ve dealt with. First our parcel gets damaged and needs to be replaced. It took MONTHS to get the new one and everyone on our street was having to go up to the post office to get their mail. Every time I would go in to retrieve my mail I would ask for an update about when they thought we would have our parcel back and I was told, “Oh, the new parcel is here. It’s actually right behind this wall. We’re just waiting on someone to go out and install it.” Nearly 3 months later someone decides to finally install the parcel. We get new keys to our mail slot and after about a week I noticed we weren’t getting any mail so I went back up to the post office to ask what the deal was. Turns out they labeled our particular slot with the wrong house number and the manager said he would go out that very next morning and fix it. That was nearly 2 weeks ago and do you think it’s fixed!? NOPE. It still hasn’t been corrected and I’m still having to go up to the post office to get my mail due to their mistake and laziness. I’m beyond fed up. ZERO STARS!!!
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January 2024 by pat X
Vivan was very professional and friendly. Great service.
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December 2023 by cierra Goodman
30 mins late opening. The line is so backed up, older people are standing in the cold.
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December 2023 by Stephen Fisher
This is really sad. Multiple issues with this location and mail girl. Always getting the wrong mail. Always getting an attitude from the driver. Sometimes an F word or two.Today wrong mail again. ( This is frequent) mail has also been delivered damaged at times or ripped into.
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December 2023 by Willie Perez
Lazy employees. The manager had to step in to help me print a return label that the female clerk was unwilling to print. If you’re unable or unwilling to answer simple questions without an attitude, you need to find a different job.
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December 2023 by Jaqlyn Kennon
If I could post less then one star I would. They are horrible about delivering your items.They hold items at post office without consent. They sent notifications to my phone saying they tried to make contact with me when they didnt. They failed to give me a re delivery tag.They didn't even bother to come to my door or ring the door bell. I don't have a working vehicle right now and I have no way to get my item. Horrible.
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December 2023 by Tammy French
Zero star for horrible customer service. November 6th, (so you know who is on duty) I walk in with the doors wide open right at 5pm. She’s waiting on a customer and the clock hits 5:01 and she tells me she’s closed. I asked politely if she would help me since I’m in line and she flat out refused! She just stood there and glared at me. What the heck?? Makes me want to drive to Killeen because she was so awful to me. How can you have such rude and lazy people working for our local post office??? I see you don’t have a very good rating. I wonder why? Get that old bitty out of there!!!!!
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November 2023 by Carmen Richardson
Allen is always nice, outgoing and all.8n all a helpful person
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November 2023 by Jeffrey Bowman
Fast, friendly service every time.
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November 2023 by Kaleshia Wright
S/o to Andrew. He went out his way to make sure my package would be delivered. I was tracking my package and as soon as it said insufficient address so can’t deliver I gave them a call and Andrew resolved my issue. Thank you!
