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February 2024 by Jesus Ortiz
Employees denied me the promotion of free phones
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December 2023 by Nallely Pena
Best Tmobile store in comparison to their counterparts on East Central Texas Expwy who dont know how to process online orders. Had to drive to Harker Heights and this store did and helped me with my online order when the other store said they couldnt. Found my order, processed it in less than 30 minutes after placed online.
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November 2023 by Kiana Wellesley
Love these stores
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November 2023 by Keith
Best in the area. Hands down.
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October 2023 by Rene Fernandez
Worst customer service. I shouldn’t feel like I’m an inconvenience. I lost my Apple Watch, told the young lady and she was willing to check if I had insurance. Apparently I did not, which is fine but I wanted to do whatever necessary to get a new one. She told me, I had no insurance and with a blank stare…”do you have any other questions?” Not even attempting to work a solution or offer options to resolve my dilemma. I was made to feel like I was wasting her time. I went to the Killeen store and they took care of me without a fuss. Won’t be going back to Heights.
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August 2023 by Ed Fr
The visit was okay but still didn't make up for the time the staff on an earlier visit enrolled me in things I didn't ask for only because I told some other customers not to go with T-mobile internet because it is slow compared to other services.
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July 2023 by suzanne ferguson
Been a T-Mobile customer since 2012 and NEVER had a worse experience. I'll drive further to go to the other store! Can't do anything without a manager approval. Yet manager isn't there ? If customer care sends a customer INTO the store, it should be honored. You SHOULD be able to work hand in hand with customer care, don't you think?
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July 2023 by Mysherree Smith-Dixon
My aunt had bought a cellphone ?? from T-Mobile Friday June 16, 2023
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May 2023 by E Kan
Nick B. is the guy to see here. He is knowledgeable and will go out of his way to make sure he gets you the best deal for what you’re looking for.
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April 2023 by Album Album
Dustin, Nick and Rachel helped me out and walked me through the process, they made it easy to obtain service and their attitude its just excellent! Also their knowledge with the system is outstanding, would definitely take them in consideration.
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April 2023 by SUSAN
For this store to be located in a high traffic shopping center. They hired the worst sales associates to assist customers. As soon as you walked in they ignore you. No one ask if you need any help or acknowledge you standing there. One customer that came in after me ended up just leaving. They should be fired if they don't want to work or help anyone. When you ask for help they respond with an attitude. They're slow and the associate I spoke with named Braina was extremely rude. Would not be coming back to this location. I left frustrated and didn't even get what I needed done. Ended up going to a different location that was much busier and yet was able to get assisted ... PLEASE INVESTIGATE THIS STORE.
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January 2023 by Mark Kling
Staff is friendly but they can not do anything except try to push customers to buy a new phone or upgrade phones to increase the sales
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December 2022 by Bonni Schultz
Tmobile has the most chaotic customer service that I've dealt with for a while. I had a terrible experience the entire year I've used their services and finally I got away! Already having a way smoother ride somewhere else.
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December 2022 by Madeline Dietrich
One of the easiest phone transitions I've done! We came in to bundle internet and phones, as we were paying more for less through two separate companies. Braina was the one who helped us and she definitely deserves recognition! She answered all of our questions to the best of her abilities, wasn't pushy with anything we said we weren't interested in and didn't try to upsell us either. Overall she did a wonderful job getting everything set up for us and best of all we came out paying less than what we did for way more features. I realise a lot of this review is for T Mobile itself but I really have no complaints about this specific store either.
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October 2022 by Shanese B
My initial experience was awful. The girl that helps us attached the phone to an existing line of some one else's account. Wes have had to go back to the store 3 different times. But there's a ray of hope his name is Joshua . He has been working hard to rectify the issue. He has excellent customer service. If you have to go to this store deal with no one but him.Kudos to Josh!!!
