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“I was blinded by science fiction when I went there. I was incredulous when I was offered 1 gig internet, dismayed when I was told I had to return equipment through FedEx, and honored when I received the title of valued customer.
Seriously, y'all need a store closer to Copperas Cove, but I'm going to give y'all five stars anyway because I'm feeling generous.”
“I highly recommend Mitch!!! Mitch was my installer today. He was friendly, professional and efficient.It was a very pleasant experience! Thank you Mitch for A+ customer service with a smile!”
“My husband and I are moving into our new home and Mr.Chuck made everything SUPER easy for us. We didn’t have to worry about anything but signing our lease and moving in! Not to mention getting us the best rates! I’d give 10 stars if I could! Thanks again!!”
“We came into the store today and we were met by Orlando. He was very helpful and got our Internet set up. He made the transaction pleasurable. Thank Orlando for the great customer service!”
“I visited the T-Mobile store thinking I would need to buy a new phone, but August turned my day around. She expertly fixed my phone, saving me from an unexpected expense. August was knowledgeable, efficient, and incredibly helpful throughout the process. Thank you, August, for your outstanding service! Fixed my phone in 3 minutes.”
“We had tried the Internet Box, for a replacement for current internet provider. The connection was not quick enough for usage. So, I took to my home in Florence, TX connection was worse. So, I took the product back to Killeen Mall and there was no issue with returning and receiving a refund.”
“Specialist Rodney Parker at 2309 E Central Tx Expwy did an amazing job today. He not only lowered my bill(tremendously), but he was extremely patient, and welcoming. I love Verizon”
“Had technician Robert H come out as our internet was going out intermittently. He was very courtesy and personable while replacing the modem and router. Have had other techs come out before but I would recommend Astound to anyone if they had the service like I did today. Give that man a raise”
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“Best Tmobile store in comparison to their counterparts on East Central Texas Expwy who dont know how to process online orders. Had to drive to Harker Heights and this store did and helped me with my online order when the other store said they couldnt. Found my order, processed it in less than 30 minutes after placed online.”