“Absolutely terrific and conscientious service, above and beyond the call of duty. I was down in Texas from my home in Michigan, attending to my father in poor health, and I needed help with enacting a power of attorney. Because of the long hours in the hospital, I arrived to the bank after closing but Yami Santos went out of her way to help explain what I needed to do and followed up with multiple timely and kind emails to walk me through the process. She has been a tremendously bright spot in a difficult time and I could not possibly be happier with her attentention to detail and dedicated customer service. She deserves to be recognized for how she has helped my family.”
“The ATM is in harker heights Walmart parking lot. No branch unless u drive to temple where They are very polite and always remember me even though I rarely come in and live 3 towns away”
“Absolutely terrific and conscientious service, above and beyond the call of duty. I was down in Texas from my home in Michigan, attending to my father in poor health, and I needed help with enacting a power of attorney. Because of the long hours in the hospital, I arrived to the bank after closing but Yami Santos went out of her way to help explain what I needed to do and followed up with multiple timely and kind emails to walk me through the process. She has been a tremendously bright spot in a difficult time and I could not possibly be happier with her attentention to detail and dedicated customer service. She deserves to be recognized for how she has helped my family.”