Factory Finish Collision Center is highly praised for its exceptional customer service, quality repairs, and professional staff. Customers frequently mention the friendly and caring attitude of team members, especially highlighting individuals like Matt and Dora. Matt is recognized for taking the time to listen, making sure customers' needs are met, and providing honest, respectful communication. Dora is lauded for her transparency, thorough communication, and dedication; she kept clients informed throughout the repair process, often going above and beyond to make stressful situations more manageable. The team at Factory Finish is known for their attention to detail and thoroughness, ensuring the repairs meet factory standards. Customers appreciate their ability to handle complex situations, such as dealing with insurance companies and sourcing hard-to-find parts, all while maintaining clear communication. Many reviews mention that they went out of their way to make sure the repairs were perfect, whether restoring a vehicle after a deer collision or fixing extensive damage from an accident. Despite some acknowledging that repairs may take time, everyone agrees that the results justify the wait. The staff’s professionalism, patience, and dedication earn repeat business and strong recommendations. Customers feel confident in their work, often stating they would not go anywhere else for auto body repairs. Overall, Factory Finish Collision Center is recognized for reliable, high-quality service delivered with kindness and care, making it a trusted choice for vehicle repairs.
Rear-ended in my work van. Could not believe how great my experience was at Factory Finish, from start to finish they handled everything like pros. Thank you wonderful ladies in the office, Dora you were so helpful with my insurance problems and Melissa so smart/thoughtful. Van looked NEW! Would recommend to anyone needing... read full comment
May 2025
The dealership Grapevine Dodge referred me and I was skeptical at first, but it turned out to be the most pleasant experience. Very professional, outstanding work! I recommend if you have work that needs done go to Factory Finish they will get your car looking like it came right off of the lot!
May 2025
Overall I had a good experience, no one wants to deal with an accident, but their customer service was very helpful dealing with insurance, and the work done on my truck was excellent. I would recommend them to anyone having an accident or just in need of work. Thank you so much!
