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December 2023 by Kaula Jones
There is a 3.6 rating for a reason, TAYLOR COMBS the community manager is rude, lazy and has a dry attitude! She is a liar and it’s sad the measures ppl take just to be evil. Idk if she still manages the low rating apts Mosaic as well but she was Trash there as well, i did not move in there after being approved THANK GOD, i moved to CORTLAND fossil creek they are more expensive but man the GREAT customer service and manager Stacey will have you paying the price. i have decided not to move to Belmond EITHER, but due to wanting more space for a reasonable price i applied here i but if they are ignorant prior i can only imagine my stay. She sits in that office , don’t turn around or greet folk walking in. She has Ronnie wide back delivering messages, working predominately, sweating while speaking and it’s apparent he can’t stand working with her or his attitude just as dry and dull! Find new management don’t switch her to a new location she is SORRY PERIOD! They have fake reviews that are positive but scroll down to the REAL REVIEWS, i wish i did
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October 2023 by Lorena B
EDIT: we moved in 9/15. BIG mistake! This review will surely cause them to make our life hell. But I work hard for my money and like to live in a “nice” place while I house hunt.I had to send the corporate office the following email:Ronnie is actually the ONLY person that has answered and returned calls. The lady who was addressed in person today approximately at 17:15, 9/27- was a great actress for the cameras rearing up as if she was being verbally assaulted or talked down on. That is totally uncalled for when as tenants we simply want answers. So please run your cameras so you can see who keeps hanging up on us when we call for assistance. She got highly offended when told we would like a courtesy call/text/email notification that our unit will be accessed.I have issues I need resolved.1. My apartment is being accessed without advance notice. I was not advised nor asked if my unit can be accessed when we’re not home. A courtesy call/text/email would be nice. If I see my things moved - like in my garage- first instinct is to call the police for a B&E.2. My toilet has been unscrewed from the floor in the master bath and left dismantled. The weed smell is unbearable as it is, now i can't use my bathroom in the room I sleep in.I have not been able to unpack [my restroom] due to maintenance coming back & forth and not doing anything about the cracked/leaking tank.3. Your office personnel is - NOT Ronnie- acting like we have to deal with a dismantled toilet until further notice and accusing us of “coming at her” when confronted in person with questions and issues for our unit after she hangs up on us when we call It doesn't matter how many toilets we have, we are paying for a unit that has TWO. This is the same person that when we call the office hangs up on us if Ronnie is not available. I do not know her name, but my husband says, not to be rude, she is a skinny white girl.4. My tools have been moved around in my garage for a work order I did not put in nor was I aware of... to paint the garage. They left us without a light, they took apart a steel tool box and left it thrown on the floor.IDC who smokes weed. I don’t and I don’t want to come home to it seeping into my unit. My unit is saturated as it is with the smell. Can’t run my AC without it smelling like someone is burning a fat one.Visited the property and Ronnie was super accommodating for my son who is on crutches. Patient, answered all our questions, showed us 2 units and let us take our time checking the property out afterwards. Very courteous and helpful. Can’t wait to conduct business with him for our potential unit.
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September 2023 by Tristen Fourtunia
Haven’t even seen the place yet and already decided to not proceed with move in. My wife called to ask about our virtual tour and was greeted by a less than professional gentleman named Ronnie who was rude the whole phone call. Then proceeded to cancel our tour at the time of the tour. Very unprofessional and a very poor image was portrayed by Ronnie. Customer service is a 0
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September 2023 by shatoria perkins
Ronnie was amazing. He was more than helpful with my needs. He was always pleasant. Thanks Ronnie for being awesome!! Also the full team has always been great. Thanks for making this a great experience.
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August 2023 by Perla Rivera
I visited the Belmond apartments Homes. Love that Ronnie was very helpful explaining the application process.Fell in love with B3 2/2 bath Diamond upgrade and the big balcony.
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August 2023 by Gladys Morales
My recent visit was amazing thanks to Ronnie. He really made my tour very enjoyable and informative. The community is beautiful compare to the others I’ve tour around the area. Definitely 10/10 place thanks to Ronnie
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August 2023 by Daniel Martinez
I took a tour of this place yesterday with my tour guide Ronnie. I was amazed by all the amenities that this place had. The pools were what had me sold being super clear and clean. I recommend this place for anybody looking for a nice relaxing and calm place
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August 2023 by Angela Ramirez
this place is a very nice place the workers it's self are very patient and very professional. Ronnie the nice guy Is a vibe all the way. He made my transition to my new apartment very smooth He helped me through the stressful process thank you my guy god bless you.
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August 2023 by Bibi Morquecho
I went on the tour with Ronnie Zuniga it was amazing he showed me everything around the apartments. I love the diamond upgrade fully renovated apartment. And I highly recommend these apartment community.
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August 2023 by Brenda Garcia
I came to tour with my partner, we enjoyed our tour with Ronnie Zuniga, I really love how the apartment homes look like from the inside, they have nice amenities and I really like the playground because it's shaded, and the cabana area was super clean.
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August 2023 by Jose Moreno
Best customer service hands down! I really appreciate Ronnie Zuniga's helpfulness and he made my move in very easy and stress free! From the moment I called to book a tour, until the date I picked up keys, Ronnie has been super helpful and amazing at answrring all my questions. Please speak to him and he will help you out! Very professional!
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August 2023 by wanda esteves
Beautiful place! Ronnie was amazing receiving us without an appointment and guided us all the time with constant communication until our application got accepted. After that he’s been helpful with the moving process and everything, Love the place!
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August 2023 by Ashley Montez
I just want to say that I’ve been touring apartments for a while now and I’ve never experienced anything like today. Thank you yo Ronnie for being my tour guide and guiding me through every step. You’re simply heaven sent.
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August 2023 by gloria funes
I spoke to Ronnie over the phone regarding a one bedroom and scheduled a tour. He had everything ready when I arrived even offer me a snack as we toured. He had amazing customer service. Ronnie made me feel so welcome. Love their pool area. The property has very clean curb appeal!
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August 2023 by Ashley Melton
While the grounds and property is impeccable, I would warn you to beware. The processing time I was told was 3-5 days. They processed my application in 2 weeks. Ronnie is not forthcoming with the application process at all. I was told that all I would need is the rental history of the last place I was at. When that information was provided with a good recommendation might I add, I was still denied. With a credit score of 679 and no evictions or owed debts they didn't consider an additional fee. The reason they gave was that I " didn't have any rental history within the last 12 months." Which I didn't, due to life throwing its curve balls. They are great but you take the risk of being lead on and scammed. Would not recommend. Knightvest has yet to reply to my voice-mail or email in light to the denial.
