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August 2024 by K P
Do not take your vehicle to Grafe's. In fact, run if you can. Took my truck there. Of course, they needed to install a $398 battery to start the diagnostic. After a week, I had to call. Should have known that wasn't going to be good. Was told my truck needed a new engine and GMC had issued a bulletin on this issue 30 days prior. GMC 2022 Denali with $53K miles! That wasn't the bad part. I was told to locate a dealer because parts were hard to get. If it was hard for them, how did they think I could get them. I would give them a mark below one star if I could!
After reading other reviews, think I missed a bullet by not letting them have my truck. Recommend Victoria GMC
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June 2024 by Brian Baker
I took my late model Silverado in for a mechanical problem. They didn't order the parts for two weeks, then held the vehicle for three more weeks, always saying they'd get to it next week. After hearing that it still hadn't been brought into the shop to start repairs and would be three more days before they would start on it, I told them I was coming to pick it up. When I arrived 30 minutes later, it miraculously found it's way into a bay. Then the manager, who refused to speak with me in person or by phone after multiple requests, wouldn't sell the needed part to me until I had other workers involved. Management is rarely on premise and staff are not allowed to make decisions.
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May 2024 by Ronda Espinosa
Terrible service! The owner, Angela, never responds. She lies about sending paperwork and plates. We have a vehicle from August 2023 that we haven't signed any paperwork on or received plates for. She always says, "she's sending them." Yet, they never arrive. Shady business practices going on over here.
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April 2024 by Westley Ferry
I am extremely disappointed and dissatisfied with the service I received at Grafe Chevrolet. After bringing my vehicle in for repairs, it began experiencing further issues within one week. Upon inspection by an independent shop, it was determined that these problems were a result of faulty repair work conducted by Grafe Chevrolet.
Despite being assured by Grafe Chevrolet that they would rectify the situation, they took it upon themselves to replace the engine in my vehicle without obtaining any form of consent from me, neither written nor verbal. This unauthorized action is unacceptable and demonstrates a blatant disregard for customer communication and consent.
Despite my efforts to resolve the matter directly with Grafe Chevrolet and the issuance of a demand letter, they have failed to provide a satisfactory resolution or take responsibility for their actions. This lack of accountability and professionalism is deeply concerning.
I urge potential customers to exercise caution when dealing with Grafe Chevrolet, as their actions have caused significant financial and logistical inconvenience. Trust in their ability to provide reliable service has been severely undermined.
Overall, my experience with Grafe Chevrolet has been nothing short of disappointing. I hope that by sharing my experience, others can be spared from similar frustrations.
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March 2024 by Lori Walker
Go see Jaden H. at Grafes for an enjoyable experience of buying a car. He’s fun, down to earth and will get you in what’s right for you!
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March 2024 by Teddi Scott
Jayden is the best salesperson ever!! Grafe's offers great deals on New and used vehicles!
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February 2024 by Donald Steffek
Grade Chevrolet has a great supply of new and use vehicles in stock
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February 2024 by Kathy Prasek
I bought my last vehicle from Grafes and it was a pleasant experience
I am looking for a new vehicle now and the salesman Jayden is very knowledgeable and always let's me know when a car or suv comes in that he thinks I would be interested in...I'm very thankful
The service dept is very good also
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February 2024 by Brooklyn Hartwell
Grafes service department was very helpful when my car was having trouble, very informative
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February 2024 by Kim D
Every time I have visited Grafe Chevy they have been very nice. Jayden, salesperson, keeps us informed on all the new vehicles.
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February 2024 by Johnny Edds
Grafe Chevrolet wad great at assisting us with our new vehicle they had great customer service and rebates
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February 2024 by Debi Bunch
I am a huge fan of Grafe & especially Jayden. He goes above & beyond to get you in a car you will love.
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February 2024 by Braylee Bujnoch
Special thanks to grafe Chevy for helping me with my car! They were great and very easy to work with!
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February 2024 by Aveon Coleman
big thanks to grafe chevy out of hallettsville tx helping me into my first vehicle the experience was great and they were very easy to work with
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February 2024 by Mel Castellow
Easy comfortable transition from old car to new. Staff was enthusiastic, helpful all home town comfort!
