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November 2023 by Wendy Adams
Today, Tim from the Gun Barrel store helped me in Kaufman. He was very honest and patient as he walked me through the process. I highly recommend Tim!
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November 2023 by Jake Higginbotham
Quick and very helpful experience.
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October 2023 by Tim Thompson
The staff in the Gun Barrel City store are very helpful and knowledgeable.
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September 2023 by kelly payte
I had a great rep helping me out with a new phone and he was very helpful!
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July 2023 by A D
Waited in store for quite a while. Even though there were two employees there they never greeted me or acknowledged I was in store. One employee was not helping anyone. They were joking about ordering food and took no interest in me. Customer service was none existent. Another customer also had come in and left because of not receiving help. What happened to good old customer service? You won’t get it here.
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July 2023 by Lea Frank
Great service and friendly reps. Thanks!
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March 2023 by Ethan R.
Tyler was extremely professional and helpful in getting me a new phone. I will continue using this location in the future.
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February 2023 by StarFyre83 (mnrose83)
Attendant was very helpful and took care of me
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November 2022 by rhonda ellis
Very personable employe.Absolutely clean and well stocked store.
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October 2022 by Scott Compton
Could not have dealt with a worse reseller! The guy that works there should be promoted to VP of sales prevention…..he’s done everything to try not to do business. Acted like he was doing us a favor trying to hook our phones up and as he was huffing and puffing about us simply wanting to become Verizon customers. He sent us away 3 times after locking our account due to his incompetence. We will never visit this store again.
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October 2022 by Alecia Gambrell
The workers here are super knowledgeable, super competent and highly qualified. I was blown away by their experience and friendliness.
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September 2022 by Scott C.
You better really want Verizon if you shop here. You will get treated poorly and wish you had all the time you spent there back. The guy that works there is hoping for a promotion to VP of sales prevention. Go to Athens, Tyler, or forney...avoid this store.
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September 2022 by john ragan
Great team at the store. All 3 guys work really great together.
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August 2022 by Billy B.
Because of this one store.I left Verizon after 8 years.Very rude to people very disrespectful. Told lie after lie.
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July 2022 by Hugh Jassoh
While the temperature outside was over 100 degrees, I had a flat tire while driving to meet with my lawyer for my impending divorce. I pulled into the Verizon parking lot in Gun Barrel City. As I looked up, a nice young man with glasses and blondish hair was in a full sprint my direction. He immediately gave me a cold bottle of water and began changing my tire. My infant son started crying. The young man quickly took it upon himself to hold my son, feeding him a bottle of milk while he continued changing my tire. After he was done, he invited me inside and saved me over 50 percent of what I was paying with AT&T by switching to Verizon. The young man used my new phone to call my estranged wife and help me work things out. I’m now saving a ton of money on my phone bill, my marriage is saved and everything is right in the world. I didn’t get his name but he is an angel. Thank you Verizon man with glasses and blondish hair.
