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February 2024 by Don Sinquefield
Good people
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December 2023 by T Goree
Customer service was great, online or over the phone. The associate I had the unfortunate experience with is thankfully no longer there I hope. If you go in and there's a Dani working, go to Verizon or any other store.
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September 2023 by Lino Razo Jr
Had a bad experience at this T-Mobile store. Poor customer service, unhelpful employees, and unavailable managers.
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March 2023 by Catherine M
Excellent store and extremely outstanding service! Each of the 3 employees there made me feel welcome and worked together to assist me and the other customers. Genuinely a great store! I am thoroughly happy with the signup process, the explanations given about my service, and the service itself. This is my new go-to store for all future needs. I generally would prefer going for a root canal than using a cellular store. However, this experience has completely changed that view and am looking forward to visiting again. Thank you, Gun Barrel T-Mobile! You are the absolute best!
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March 2023 by James Cole
We brought our Samsung flip 4 phone into the Gun Barrel store because the screen stopped working. The store employee provided us with a phone number to call to take care of the issue which we did. T-Mobile handled the issue and sent a replacement phone to the store for us to pick up. When we arrived at the store, Candace the store manager said the screen was damaged and she would not replace the phone. We were confused, understandably, because we had an order number and authorization for the new phone which we had waited for a week to receive. She then stated that we were told to file in insurance claim instead of a warranty claim which was not true. First of all, Candace was not present when we took the phone in originally. Therefore, she had no knowledge of what was said. Secondly, we called the phone number that her employees instructed us to call and , thirdly, why would we do something that was contrary to what we were instructed us to do? We did exactly as we were told and a phone had already been sent as a replacement. There was and is no damage to the screen, period. (See attached photo).Candace needed to step up to the plate and take responsibility for her employees actions if they made an error which I don't think they did. It's very frustrating that we did exactly what we were told and we were pleasant to all of the employees. We now have to start the process over and file an insurance claim when it is clearly a warranty issue. Obviously, her employees also determined it was a warranty issue.It's very deflating to deal with issues when you're not treated fairly.I hope that there may be another representative of T-Mobile can help us out.We have no problem following the correct procedures. It just isn't cool to make up a story that just didn't happen and then state that we were not being honest.
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December 2022 by Charles Mckee
They sometimes hire people that have a clue. They sometimes hire people that are clueless. They have even hired a few that I believe may have been in a coma and one other that I'm sure was a mannequin.
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December 2022 by jessica varner
Shout out to Candace and her team at the gbc tmobile. They pointed me in the right direction for my upgrade and im in love.
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November 2022 by Charles Greenwood
Best customer service I've ever had. They managed to turn a semi-frustrating situation into a very pleasant experience. Would rate higher than 5 stars if I could they went above and beyond.
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October 2022 by Walrus Smuggler
Tried to get some help with my account..only 1 employee working who tells me she doesn’t know how to do what I’m trying to do, and the only person that works there that does know isn’t working today. She calls her manager no answer..how about we train people before we have them work alone?
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October 2022 by Alyssa Bell
Unfortunately the staff here told us we could put a prepaid card on a locked phone, not true and we were unable to get a refund. The manager Richard says he tried to get store credit and couldn’t even do that. So we have purchased a prepaid card $65 dollars and that can’t be used on a phone we were told could be used on, or even credit to get a phone to keep them. Please train staff better before they tell someone else wrong info that leaves them short of their hard earned money. $65 to a single income family for nothing is absolutely devastating especially due to lack of knowledge from your employees. This was your fault, I stressed to them multiple times it was locked w you guys, I was told that is okay, you then take $65 bucks and now it’s my fault and can’t be done? Absolutely devastating to new customers. Glad we didn’t do a contract to such a messed up company.
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September 2022 by ManifestiV
Tylr, Candace & Dani are far beyond superheroes. Set us up on an iPad in no time! I’d highly recommend them over most T-Mobile stores in “the city” hands down (be it Dallas, San Francisco or Montevideo) ?
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August 2022 by Emily Symank
This has been the BEST T-Mobile I’ve been to! Thank you SOO MUCH DANI! I absolutely love how she worked with us and told us what was best for the phone and which one wasn’t! I will definitely be back! Ask for Dani though!
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August 2022 by Summer Sanders
Had an issue with my phone not turning on and the people at the location were so nice and helpful. I was assisted by Dani and she went so far out of her way to help me get it working. I am incredibly grateful!
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July 2022 by Amber McKee
Dani and Tylr were excellent, knowledgeable, helpful,- plus wonderful sense of humor as a bonus. T- mobile- Hope ya’ll appreciate both Dani and Tylr- they are Excellent customer representatives at the Gun Barrel City location.!
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July 2022 by Bill Hanstrom
There is a woman working here who,is with out a doubt the rudest perso;I have encountered in a retail outlet. She has a smart mouth and tries to,talk down to you. I will drive to Tyler 60 miles away before returning to this store. I would also like to know who the manager is so I can talk directly to them about this problem.