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March 2024 by Sammye Duncan
Always so helpful
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February 2024 by Chase Castro
Noah helped me set up a new line and I was able to purchase two new phones easily, and with a deal. I would recommend this place for any ATT customer!
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February 2024 by beau smith
Manager was awesome and helped get me set up with a new phone
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February 2024 by S L
I couldn't get done what I needed to here. This location is an authorized retail store and I had to visit a corporate store for my issue. The staff was nice enough though.
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February 2024 by J.W Thorp
Great customer service .
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February 2024 by Lori Syfrett
Got an upgrade today but wasn't working. Isaiah from the gun barrel store was so fast, knowledgeable, efficient, and kind. He is a keeper. Give him a raise. Iiwwas in and out in no time. Give him a raise!!!
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February 2024 by Vann Vanderburg
What a joke.. Not the first time I have been told one thing just to return and find out something different. I was told my phone trade in would be $830, when I returned to the store to return it I was told it would be $350 because it was cracked. The phone was cracked when I originally took it in and Justin looked at it and said it would be $830 because it was still working. I do understand this review will change nothing , just want consumers to beware. If somebody in the store tells you something you are expecting when you return make sure you get it in writing. I guess after many many years with AT&T it’s time to move on. I do understand the store doesn’t set the trade in policies, but maybe they need to better train employees, or maybe it was just a lie to get me to buy a new phone that evening … who knows . I was told I can call the customer support number, but they aren’t the ones that said one thing and did another. Needless to say I won’t be back.
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February 2024 by Carol D
Went in to replace husband's old phone. Came out with 2 new phones, 2 cases, and a charger plug. This was my second time to do business with Allen and he is super! Great customer service
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February 2024 by Zach Reiser
As an employee here, I know what to do when it pertains to helping a customer, meeting his or her needs. Katrina treated me no differently than any other customer and she did an outstanding job taking care of my requests.
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February 2024 by George Atkinson
Allen done a great job helping us today.....was a problem for us no problem for him ....thank you
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January 2024 by MK
Once again AT&T and their staff here in Gun Barrel has proven to say one thing to your face and then you get screwed after leaving the store. Insurance added we did not ask for or approve $17 monthly. Another $6 monthly added by THEM without my knowledge or consent. Not to mention the big price of a $700 phone we were told would be free if we switched plans and added another line. So as far as I am concerned unintelligent and unethical people work at this place. The manager didn't have time to speak with me today even though I would have waited for him to come over and asked for him. We are not stupid people who make their phone bill go higher than what we were originally paying. We were told an out and out lie. Now we have been refused a refund on the monthly charges we NEVER APPROVED NOR SIGNED FOR! In the real world AT&T this is called robbing your customers. They must be doing their Bidenomics.
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December 2023 by AW WORLEY
The young salesman did a wonderful job. Kind, informative, respectful, and knowledgeable. Great service.
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November 2023 by Michael Faymoville
Isaias took excellent care of all our requests and answered all of our questions in a very professional and friendly manner.
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October 2023 by Tulon Wheeler
Edward Kemp is an amazing person .very helpful and kind .. Edward helped me with everything I needed .. I would highly recommend him .
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October 2023 by Pauline Shock
Zach was awesome. He was giving us special attention. When you are elderly these phones are like something out of space that we have to deal with. He was very kind and very helpful.
