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January 2024 by Brett Meyer
I'm moving to Chase bank
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January 2024 by Jere May
Great bank, nice people
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January 2024 by Anita Kharbanda
The Grapevine, TX Wells Fargo is always extremely slow to take me to my safe deposit box. Last time I came here I waited over one hour while a man standing idly at the front greeted people. When I expressed concern I was met with reprimand and told I should have made an appointment, though I’d never done that before. Today I am sitting here having checked in at the kiosk. No one is in front of me. There are three people behind the counter with no customers being served. We expect better customer service. It is extremely slow for no reason.
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December 2023 by Jay H.
Wells Fargo: together we'll go far SHOULD read Together, we'll nickel and dime you in fees and use your money to fill our coffers while giving you tiny returns on your funds.
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December 2023 by Vala Marie Wilson
Stable bank, good services
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December 2023 by Christian M.
Waited an hour and half to speak to banker, to then be told no one is available. Just an unacceptable customer experience
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November 2023 by Marci G.
Rosa and Kadhy are great helping open accounts and resolving issues; however, day-to-day window service inside needs an overhaul. The wait time in line is insane for the number of employees standing around with only 1-2 windows open servicing customers with deposits, withdrawals, etc. This isn't even during peak times. Hope this gets better!
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August 2023 by Frida Montano
The service it’s perfect here, everyone it’s so nice but the problem it’s only one ATM for car and never works literally these it’s the third time I need to go to another, and I swear all the others Wells Fargo got 1 normal ATM for walking entrance and another for car, personal I don’t have a car and it’s kind of awkward I need to go inside of the one for cars. I hope U read me and understand not everyone got the same resources like a car and U need to be more accesible for everybody.
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July 2023 by Smita Patel
Always short staffed. Clients have to wait for hours .People like me can only come into the bank on Saturday. And they have hardly 4 employees working.Have been banking with them for 20 plus years, time to take my business elsewhere. Worst customer service.
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June 2023 by Justin Dohman
This review boils down to the lady manager with the glasses. You'd think that after 20 years of banking with Wells Fargo, you'd run into all sorts of people, good and bad. But let me tell you, this lady takes the cake for being the most unsavory character I've encountered in a bank. It's as if she's on some mission to prove her superiority rather than focus on the task at hand - providing quality customer service.In my experience, I was merely trying to deposit a regular check from a vendor, something I do monthly without any hitches. But for reasons known only to her, she chose this routine transaction as her battlefield. I have not had a single comment from any other teller or manager regarding my business name, but this particular manager seemed to relish the opportunity to flex her authority.It was exhausting. You could feel the unnecessary tension she created, and honestly, it felt like she was more interested in picking a fight than assisting a long-standing customer. This is not the kind of service one expects from a bank, especially one as well-established as Wells Fargo.If I end up having to deal with her again, I'll probably just walk out. It's simply not worth the added stress or the migraine waiting to happen. I've dealt with my fair share of challenging situations, but I'm not in the habit of signing up for needless confrontations.
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May 2023 by Ulises Herrera
First time ever I couldn't deposit. This branch does not know how to do their job. Avoid them
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March 2023 by Nate K
Always understaffed and slow. This is one of the better local branches I’ve found and they are still a testament for how terrible Wells Fargo is in general.It’s a huge facility but have only a few tellers and personal bankers. Drive thru is always rarely open or a large slow line.
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February 2023 by Donald McGee
Worst customer service at this location I have ever experienced & I've been banking with Wells Fargo for over twenty years
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February 2023 by Josh McGuire
The people are friendly enough but they never have enough bank tellers. My average wait now is 45 minutes or longer
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January 2023 by Candy Tang
Walk in for acct services. The ONLY representative there on the Monday morning told me she is All booked by appointments. I have to wait for the time if she finishes early btw appointments. One banker, 2 tellers is everyone they have on Monday morning. I have waited for more than a hour still not my turn. Be sure to make your appointment in advance. Not sure if this branch will last.
