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January 2024 by Diane T.
Took my prescription there because of my insurance offering special deal. Bottom line, almost all the frames are close in price. The real mystery is how they calculate the lenses. You're not shown the itemized list before you pay. The store is easy to access and clean. Nice selection of lenses but you're not offered any help to select them. The employees were not rude but certainly not happy to help. We are welcomed more going to the grocery store. We stood there for a long time before the even acknowledged we were there.
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January 2024 by Terri Bell
Kelly was fabulous in assisting me with frame choice and Liz confirmed our choice really looked great on me! Both women were very professional and efficient, Kelly was thorough when she went over my order choices. I can't wait to get my new glasses!
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January 2024 by Brad Creek
Leo, the manager was so knowledgeable of every aspect of eye glasses, insurance coverage, frames & lenses. He gave me ☆☆☆☆☆+ ? super customer service. He was super helpful in getting me into a really nice pair of glasses with ultra progressive lenses. I couldn't be more happy with Visionworks, & this incredible manager that runs the Grapevine TX, location. The prices were great. I can highly recommend this business! ?
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January 2024 by Dean Simmons
Welcomed when we first entered. Have worked with Leo multiply time for new glasses. He is friendly and knowledgeable and answered all of our questions. He takes as much time that is needed to make sure you are happy with your purchase. Been to other Visionworks offices, but this office is our favorite!
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January 2024 by Adnan Al-shemary
Great customer service ?
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December 2023 by Tonja Robinson
Awesome!!
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November 2023 by Rhonda Satterfield
Kelli was very helpful in helping me pick out the perfect frame for me. She was patient and professional. She selected several frames for me to try on after listening to find out my preferences and combined with her expert opinion on what frame works best for my facial features. It was a wonderful experience. One that I usually dread.
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November 2023 by Patrick W Guirguis
They repaired my glasses in no time. Thank you so much Mr. Leo for providing that 5 star experience. I will be a repeat customer.
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August 2023 by Denise Delcy
I received great service the sale associate was very helpful and polite I’ll definitely go back!!
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March 2023 by Chuck M.
Despite overbearing sales lady, I found and bought the glasses that I wanted. She had her own ideas of what frames I wanted, and was not helpful.
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January 2023 by Captain Midnight
Consistently good service and decent hours of operation.Nice selection of frames and knowledgeable staff.
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December 2022 by Valencia W.
awful customer service! I was told that I couldn't be seen at 5:45 after LEAVING MY EYE EXAM because it was too close to 6:00! which was very inconvenient for me because I had already took off work to get there, this older white lady told me to come back the next day even after explaining to her that this was my only off day!
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December 2022 by Steve E.
Debbie has no idea what customer servicec looks like. She's forgetful and does not follow up on what she promises. Im sure everyone else there is competent , but Debbie waits on you either ask for someone else or do business elsewhere.
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November 2022 by Vida Samas - Realtor, SFR
We are waiting until Dr. Stacie Atkins will come to see my daughter for whole hour. She didn’t show up yet.
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September 2022 by Jerrod McCann fishing
This location is horrible. I called over 10 times over the weekend with multiple phone calls getting hung up on. The lady that is working there apparently only by herself is absolutely rude from the time I walked in the door. I will definitely be taking my optometry needs elsewhere
