Five Star Subaru of Grapevine is a highly regarded dealership serving the Dallas, Fort Worth, and Arlington areas. Known for its friendly and welcoming atmosphere, the dealership treats customers like family from the moment they arrive. Whether browsing a wide selection of new and pre-owned vehicles or bringing a car in for service, customers consistently experience polite and attentive staff. Many reviews highlight the helpfulness of salespeople, like Tobias, who keeps in touch throughout the process and works to meet customers' price expectations. The team goes above and beyond to ensure a positive experience, with staff members such as Steve, John, and Corbin making first-time buyers feel comfortable and cared for. The dealership also emphasizes excellent customer service during the sale, with perks like cold bottled water and snacks. Customers appreciate the respectful and honest approach, with some returning multiple times because of the attitude and treatment they receive. Service and sales teams are praised for their professionalism, courtesy, and willingness to listen to customer needs. Overall, Five Star Subaru of Grapevine strives to provide a hassle-free, family-like experience, making it a top choice for those looking for quality vehicles and trustworthy service in the area.
I had an amazing experience with Ray he helped me so much and made me feel comfortable in my purchase as well as his managers they all made it a smooth and fast transaction. Ray helped me find my perfect vehicle so thankful highly recommend
December 2025
There seemed to be an issue with my on line appointment, but the service reps went well out of their way to ensure I was in and out extremely quickly. I have been very happy with every visit at this location.
December 2025
Even though there was a mix up getting a seat cushion changed out turns out that the first seat they fixed needed it. But the service department bent over backwards to get my original seat cushion changed. Matthew was more than helpful and made me grateful that I own an Outback. Thanks to everyone who helped me.
