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September 2024 by Rey Reviews
Today Wednesday, 28th of August 1:35 PM
We stepped here on my wife to buy a shoe, but we were never have experienced such a horrible customer service not greeting not talking to us not even welcoming. We fed like we were pushed not to buy, and we left the store very disappointed.
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January 2024 by Reewaj Regmi
i have bad experience with shopping here i don’t know why so hard for this guys to helping us it was simple thing he makes my morning so bad i wish management should take some action about rude customer service
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December 2023 by D. Jones
Our experience on BLACK FRIDAY at Steve Madden located in the Grapevine Mills mall was a really good one. Nehki (Kai) was on point from the moment we stepped into the store and until we left. The personalization she gave in ensuring our experience was a pleasant one was phenomenal. She was quick to grab the shoes needed and to make a suggestion if the shoes we wanted was out of stock. She was professional, patient and maintained a great attitude throughout the entire time.I would also like to give a special shoutout to Lucero (Assistant Manager) who was equally as professional, patient, kind, and engaging. As with Nehki (Kai), Lucero went above and beyond while assisting us during the checkout process and with our online order. She remained patient and never made us feel rushed or as if we were an inconvenience. One of my favorite quotes is “Attitude reflects leadership” — Well Lucero, you LEAD through your example and set the tone for your employees to follow. Good job!!!
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November 2023 by Seun Shonola
Nice shoes
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October 2023 by Charis W
Nice boot options.
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June 2023 by Aras Ivanas
The lady who was working during my visit was very welcoming and helpful. You should definitely give her a raise. She does a great job and deserves it!
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November 2022 by Cameron Madden (Cam)
Sandra was very helpful. She could see I was struggling and made sure to help me out. We made light conversation and long story short, I now have her grandmother’s mashed potatoes recipe for Thanksgiving this year! Not only do I have a nice pair of shoes for the celebration but I also have something to bring! Truly a blessing.
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November 2022 by Hailey Brown
Sandra was an exceptional employee. I walked in there looking for shoes for an event and she helped me find the perfect pair! Overall great survive.
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November 2022 by Nic Garza
Long story short, this store apparently is unable to pull transactions from less than a month ago. I was told when I made my purchase they could only take cash so I went and pulled cash. I'm not sure if I wasn't given a receipt or if I told them I didn't need one but that was a huge mistake. After being told by the store manager there was nothing he could do I found a way to get a copy. I went ahead and returned it and the attitude out of the employee Sandra was ridiculous, I advise anyone reading this to just go online to make your purchase, the staff here is awful. This quality of customer service has made me decide I will not be shopping Steve Madden any further. Go to Lord & Taylor, anything else.
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May 2022 by Gabi
Nice shoes and prices but horrible music, very inappropriate for a store, Cardi b kind of rap, with n word, very disturbing;
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April 2022 by Teresa renteria
7:28 Pm and they locked the door when the mall closes at 8
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March 2022 by Natasha T.
The music in there was disgusting.. my daughter was really uncomfortable and so was my son.i couldn't even stand listening to it as an adult. Please do something about this management.
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October 2021 by Noemí Rivera
my favorite store
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October 2021 by Nina Recon
The guy was very rude
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October 2021 by celeste Salaam
The cashiers are standing around gossiping and when we came in nobody was in here and we had problems looking for a shoe they literally didn’t even try to help I had to yell from across the store for assistance just to find out the shoe is in the back worst customer service ever