Sewell Cadillac of Grapevine is a dealership focused on building relationships and creating customers for life, with generations of clients. Their first priority is not selling vehicles but how they treat others. They proudly offer complimentary loan cars, complimentary car washes, and technology consultations. The dealership receives praise for great service, living up to its advertising. Many describe their customer service as unrivalled, the best, and amazing, often going way beyond the call of duty and beyond the normal. Reviews highlight handling situations with professionalism, poise, grace, and great communication, even when a customer is unhappy or rude. This approach redefines customer care for people. One customer noted the service department is amazing, going above and beyond on warranty work, offering a long-term loaner, and keeping in great communication. The experience feels over the top nice, with service being an obsession, not just a cheesy tag line. While most experiences are terrific, there can be occasional issues, such as a long wait for assistance or a lack of available loaner cars. However, the dealership addresses these mistakes through direct communication, which customers value. The overall sentiment is extremely positive, with the dealership deserving a six-star rating for outstanding service that wins customers over for all future car service and sales.
