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January 2024 by Andrea Ferguson
A huge 5 star review to Jay Andres and Sewell BMW of Grapevine. I had been searching for a long time, for the perfect certified preowned X1. I finally found it, about 650 miles away. Jay and I spoke on the phone and then communicated via text, ALOT. He answered every question, took extra pictures of details I had concerns on, even different views and lighting. He worked up different options for me and went through every single concern. I flew down a week later and the car was exactly as described, with the addition of the big red Sewell bow. Jay went through all the paperwork, reviewed any questions and went through the car with me. We drove her home that day, 650 miles! I could not be happier with this car and my service at Sewell BMW of Grapevine. I encourage anyone to feel comfortable purchasing from them long distance, they are very particular about their reputation. Ask for Jay!
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January 2024 by djetinan koffi
I don't write reviews. I'm always lazy to write one. I go to this place to have my car wash. And the satisfaction they provide couldn't keep me silent this time. I still believe I would've not written one if it wasn't for Kevin Alderman, the valet manager.Kevin is exceptional, pure excellence. The way he approaches people, the way he greats people is just pure class. The car wash service is great. They do a great job. But men like Kevin can't be found everywhere
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January 2024 by Todd Devecsery
My purchase experience was professional and courteous. My repeat business is foreseen. My purchase of a 2023 BMW M8 Competition went flawlessly.The SEWELL team made this transaction seem effortless.Beatriz Basora Rovira was exceptional to work with and phenomenal in every regard.
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January 2024 by Cassandra Lorenzo
So EVERYTHING about this dealership aligned with the testimonials read online and watched on tv. I've had experiences in the past with other dealerships...sitting for long periods of time going through the motions of carbuying. Not at Sewell! The service was totally contrary to my experiences of the past. My salesperson...Jonny Willingham....truly a professional provided a priceless experience. Now I understand why people in the testimonials say they wouldn't ever go anywhere else. Now I won't either.
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November 2023 by Jeff Brekke
Chadwick Fedderson is awesome. He’s sold us our last 3 cars. He just helped me buy my wife her push present. He’s extremely knowledgeable about what they have in inventory, the vehicle features, and upgrades and options for warranty and protecting our purchase.We've used him for our last 3 vehicle purchases here and really appreciate his professionalism and outstanding service.I know that when I come to Sewell BMW of Grapevine that he'll put me in a great car, and I'll feel good about the purchase when I drive off.
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November 2023 by Lisa Briggs
I am disappointed with my most recent service experience with Sewell BMW of Grapevine. I brought my car in due to a service indicator light for my battery. Once the diagnostics were completed, I was informed a new battery was needed, breaks in both front and rear and engine mounts needed replacing. At this time, my 2018 vehicle had around 60k miles. I went ahead with all suggested repairs except the front brakes being in better condition than the rear. Service reported my rear break pads at 3mm and front brake pads at 4mm. The next week I took my vehicle to a local break specialist to find out my front break pads were actually at 6mm and suggested they did not need to be replaced at this time. Over the life of my vehicle, I have done the required maintenance at the recommendation of the dealership to now question if anything other than the battery needed to be replaced. Unless my 2018 X2 is a lemon, why would I have to replace the costly motor mounts so early?
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October 2023 by Jeffrey Herndon
Overall an Excellent experience dealing with the Sewell Team. Great inventory of Certified BMW's.. My 3rd time buying a car from a dealer 1,500 miles from my home. Sewell Team was great but my Sales Assistant, Beatriz Rovira was outstanding bridging the distance gap.. We used Face Time to look at each car and Beatriz shared her input on how clean each car was.. Every question I had, Beatriz was super quick to respond. She was able to quickly grow my trust level with the Sewell Tea. Our Certified loaded X3 was just like a new car when it arrived back east.. Excellent Experience in every way... Big Thanks to the Team!!!
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October 2023 by Shelley Pollard-Fore
Go see Gab Chavez!! What a fantastic salesperson!!!! Very helpful!Let’s face it- too pushy or overselling does not work! Gab made us feel very comfortable! He showed us and spoke to us about our needs!Used cars are tricky. I understand why!We left feeling confident that we had the right car for our needs. He explained the features and benefits ( better then the you tubers!)You would be making a mistake if you did not find Gab to help you with your purchase!Very helpful!! Gab is the best!
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October 2023 by Brian CK Carter-Kacho
I honestly can't say enough good things about Sewell BMW in Grapevine. Right when I think I've reached the pinnacle of their amazing customer service, they just come up with another way to impress me. I've bought 10+ cars in the last 8 years, and expect a lot from a dealer. Buying at Sewell the first time has set the bar so high, that I will likely never buy from another dealer. Beatriz has been a true professional since the first call, and Joe (one of the managers) really worked an amazing car deal for me. As a former car sales person, I tend to be very critical of dealerships, but I can't think of one time Sewell BMW of Grapevine has not far-exceeded my expectations.
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October 2023 by Susan Smith
Another homerun for Sewell. I brought in my 2007 328CI convertible for a recall. It needed additional repairs and the services team diagnosed the problems and did the work at a reasonable price. The luxury side of me loves the service center waiting area. It's super comfortable, well-designed, and spacious. The practical side of me appreciates the efficiency in servicing hundreds of cars each day and the team work that goes into keeping hundreds of clients happy. The service center is high-energy, the team work is amazing and everyone on staff is professional. I'm on my 4th BMW and plan to buy another one in the next two years (although not replacing my beloved CI convertible) I will definitely purchase my next BMW from Sewell Grapevine.
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October 2023 by S R
Sewell sets the standard on customer experience. I went in for tire replacements, but also had an issue with a headlight. My service rep, Mickey Brown, went the extra mile to check if this issue was under warranty, which it was. She saved me hundreds of dollars, and gave us a beautiful loaner car to drive while they repaired our vehicle. Though we have BMW dealerships much closer to our home, we now drive 100 miles to have our car serviced at Sewell, because being treated like a valued customer is worth the drive.
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October 2023 by Sai Tummalapalli
I am delighted to share my positive experience with Mr. Jack Werner, who played an instrumental role in my recent acquisition of a BMW vehicle from Sewell Dealership in Grapevine. Jack's exceptional knowledge and unwavering patience made the car-buying process seamless and enjoyable. His dedication to providing outstanding customer service is truly commendable. I wholeheartedly recommend Jack Werner and Sewell Dealership to those seeking a new vehicle. Thank you, Jack, for your exemplary assistance!
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September 2023 by James Tebow
Sewell is the Best place to buy a car in Texas. I’ve purchase many cars at many different dealerships in 30 years. I had no idea it could be like this great. Sewell is the only place I will buy a car going forward.Thankful to have Audland (sales) and Blaze finance) at car buying resources in my life.Keep up the great work.
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September 2023 by Wing Ostrovskis
Ryan was our service advisor. He was awesome. He stayed well after 7 pm to ensure our rental was taken care of even though we walked in close to closing time. I didn’t see any other service advisors around after 7 so I am super grateful. I recently had my car service at BMW of Dallas and… needless to say, I’ll be coming to Grapevine going forward. Ryan really deserves a promotion! I thought he was the service manager because I was surprised at the attentive care we received
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September 2023 by Prateek Panigrahy
I have been using their service department for servicing my x3 but recently I extended my relationship even further by purchasing my new X5 from them. This was an amazing experience and both Mark and Russel Young from the sales department were awesome. They both are awesome and were patient enough to provide me the best experience. I wish I could have given them more than a 5star. They are all rockstar. Keep up the great work!!!
