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November 2023 by Michael Edwards
Vehicle was stolen from them!!! Was there for repairs and stolen from their secured parking lot (fence and gate) without their knowledge and didn’t receive a call from them until two (2) days later when they said they “lost my vehicle”. Found the vehicle with $16k worth of repairs that of course Service King was going to get on top of the collision work. They refused to cover the theft deductible, told me it wasn’t their problem, and then refused to repair it. I’m left with a stolen damaged vehicle for 2 months now. Pretty sure the was a inside job!Services: Painting
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November 2023 by Gary Fazio
Thomas is exceptional! He went above and beyond to insure the highest level of customer satisfaction. His personal commitment and efforts to go the second mile are exemplary. Thomas’ dedication to provide a quality experience is very much appreciated and is to be commended.Services: Painting
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October 2023 by Frank M.
still terrible. scammed my insurance and cost me thousands of dollars. i have written at least two reviews and they say they will get back to me, and nothing.
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September 2023 by Steve Thomas
Came by to get a quote, do you have an appointment. No sorry I’m busy, said ok I’ll take it somewhere else, they said. Ok. What is this world coming to. We are all busy, but the rule is is always try to help.
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September 2023 by Donna V.
Took my car to service king so it could be repaired while I was on vacation. Came home after a week and nothing done. When they finally did get it repaired, it was very dusty on the inside. Obviously not cleaned when they were done. Very disappointed and do not recommend
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April 2023 by Philip Talley
Had some front end body work done. Took it in with the AC working fine, brought it out with no cold air blowing. Was told their machine to test it was broken….there are several other service king shops in the area they could have taken it to buy chose not to. Told me it was “coincidences” that the AC stopped working when that was the area they worked on…also a coincidence that they could not file it under warranty.
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February 2023 by Jose Torres
Poor communication on updates about vehicle. They can't keep a completion date. Have been given multiple dates for vehicle completion. It looks like their technicians get to choose when to work on cars. Leaving harder work for later.
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January 2023 by BK DJ
Our family worked with a man named Brian at this repair shop. He was outstanding. He took a scary situation and managed to make it a positive one. He was honest, kind, and kept us informed. What I really liked is that he listened. When I asked him to just share big stuff he did and didn't send us updates that we didn't understand or need to know. Plus the repair was done really well. With this bodyshop you get great people that care about the work they do.I cant recommend Brian and his crew more. We left feeling like family. That meant the world to us. Thank you!Services: Steering & suspension repair
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December 2022 by Scorpio Fantasii
This place is horrible. I had my car towed here with the expectation of this being a well trusted repair shop in Grapevine. I want totally wrong. My car was here for 62 days exactly and had never been touched. The service guy over my accident repairs name is Anthony and he is horrible. When I arrived in a Lyft to pickup my car I seen it still hasn’t been repaired at all. I even found out that my car has been unlocked since it arrived. I was able to sit in the car before even alerting them I was there. If you care about your car and want it back as soon as possible do yourself a justice and choose a different place. He then tried to blame it on me. I have never been treated like this.Services: Body & Trim
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December 2022 by Robert Wilson
Our family worked with a man named Brian at this repair shop. He was outstanding. He took a scary situation and managed to make it a positive one. He was honest, kind, and kept us informed. What I really liked is that he listened. When I asked him to just share big stuff he did and didn't send us updates that we didn't understand or need to know. Plus the repair was done really well. With this bodyshop you get great people that care about the work they do.I cant recommend Brian and his crew more. We left feeling like family. That meant the world to us. Thank you!Services: Body & Trim
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December 2022 by S W
Thorough and personable! Did a wonderful job repairing our car after an accident. Highly recommend!
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November 2022 by betty sircely
Wonderful group of workers. They did a great job with repairing my car.Services: Painting
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October 2022 by MICHELLE WEIR
Courteous, professional staff that kept me up to date on the progress of the repairs to my vehicle. My 2014 Subaru Outback was restored to like new condition. I'd definitely recommend using Service King for collision repairs.Services: Painting
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October 2022 by Ava Walton
I brought my car here for an insurance claim repair. While the work was done quickly, I experienced some issues. Upon pickup and getting it home, I noticed some very interesting paint mishaps.. a spot the size of a pencil eraser with no paint in the front and on my trunk it looks like someone used a can of white spray paint, run drips and a very thin coating of it probably the size of a quarter. the body work itself looked decent, just the paint looked dingy. After pick up, we noticed some overheating going on at idle. Upon looking under the hood, we noticed there was no fluids, what so ever. They were supposed to have replaced my oil pan and replaced the oil, however my oil reservoir was DRY! I do not have ANY leaks, they just never filled the fluids! Now I am currently praying no further damage has been done from my car running EMPTY! I also didnt like the fact of when I asked what work was being done during the process, they couldnt tell me. I was told I had to wait until all the work was complete to get an update even though my original estimate was around 2k and the final was around 7k or 8k. would i recommend to someone in a pinch? yes.. but if you can use another option, DO!Services: Auto engine diagnostic
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September 2022 by Tim Galloway
Service King did a great job of repairing hail damage the staff was courteous the whole time through the ordeal of getting my car fixed.
