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June 2024 by Victoria Ramirez
Mr. Ben A. treated us very kindly, he helped us at all times with our purchase and was very patient with us, especially for our luck he spoke Spanish, and left us with a very good experience☺️
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June 2024 by Jesus Vilchez
I bought a sofa with a 3-year warranty, I came back almost two years with a claim, which I noticed on the sofa. For life reasons it took me more than 30 days to report it. Although it is still under warranty, that was enough for it not to cover by the warranty. This is a little uncomfortable but I understand it, but on the contrary it is enough reason for me not to return or recommend, do not buy at rooms to go.
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June 2024 by Kelly Killian
Jim was the BEST!! Extremely patient with helping my husband and me find the perfect couch. Go see Jim at Rooms to Go!!!
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May 2024 by samba siva
You will get all types of quality furniture .
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May 2024 by Tyler Butt
Jim was wonderful and super helpful!
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May 2024 by Denise Rouse
When I went in I met Jim. I told him I would just roam. He allowed to do just that. It made my shopping perfect. I knew I would roam for awhile. When I made my decision it was a very simple process to purchase.Ask for Jim. He will give you the help you need.
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May 2024 by Jon Joe
Purchased a sofa at Rooms to Go and Jim was really helpful. He explained all the key features on the one I chose and even had more answers to questions i didnt think to ask. He was knowledgeable and a easy person to work with.
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May 2024 by Miranda Honnell
What an amazing experience we had at the rooms to go Grapevine location! Right when we walked in the kindest man Kent came to great us. We are new home owners so shopping for furniture was a big deal to us. Kent was so attentive and listened to all of our concerns and was very personable. He went above and beyond to help us find the perfect furniture for our home. The furniture was beautiful, well made, and very reasonable prices. Thank you so much Kent for the best experience we could ask for.
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May 2024 by Pat McCabe
Update: Replacement piece arrived today and delivery person thinks corner piece needs to be replaced. Rooms To Go technician has been scheduled to come out next week.Nice sectional, POOR customer service. Rooms To Go delivered our sectional this past weekend. We liked our salesman and the sectional but one of the pieces was the wrong piece and did not fit. After WE brought it to their attention, they arranged for a replacement , which would have also been wrong (per the picture they emailed ahead). The second time I called customer service I requested if I can buy one more small piece (drink holder) at the original price we paid for a similar piece in the set and have it delivered with the replacement. They refused and referred me to the store, which wanted to charge me the "a la carte" double price plus delivery charges. I think that is very poor customer service considering they screwed up our order twice. I was offering to pay for a 100 dollar piece that a customer service oriented company would have offered to us free to make up for their double screw up.
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May 2024 by Becky Archuleta
We had the best sales person, Angelica! She was so helpful, knowledgeable, and had the greatest personality. Thank you for everything!!
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May 2024 by neraK 1001
Getting our furniture here at rooms to go was made easy with Jim, he helped me throughout the process.
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May 2024 by Randy L
Got a new couch set here, then came back a week later and got a recliner. Good selection to choose from.
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May 2024 by Luisana camargo
Mr. Kent is super kind . He made me understand the whole process very easily . Very responsible . We need more people like Mr. Kent .
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May 2024 by Sangoleye Fisayo Micah
Worst customer support ever!
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April 2024 by Arsetta Branson
Angelica was professional, friendly and very knowledgeable in the furniture that we looked at and eventually bought. She's a wonderful asset to your company, Rooms To Go.
