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July 2024 by Sarah Warsham
Updated review from last post. Janet helped us and was super friendly!!
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June 2024 by emily cruz
DO NOT bring your anxious puppy to Grapevine grooming. I’d taken my Benny to the Highland Village location because I trust their staff in handling my dog, but seeing as they were booked out all month I scheduled an appointment two weeks prior for this location. The stylists were nice enough but the bathing, grooming, blow drying, tables, and kennels are cramped into a tiny 4x4 room. Unfortunately, I’d been caring for his beautiful coat for many weeks and anxious to get my boy his beautiful groom. Thankfully, I was not charged for the haircut my sheepadoodle received. He was returned to me soaking wet and unbrushed now I will have to make work adjustments to find him a quick enough grooming at another Petco where there is actually space for these employees to do their job thoroughly and efficiently. This is a stressful environment for these pets and the store needs to make improvements in this department. I’m extremely disappointed in myself for putting him in this position and can only hope he will be trusting and comfortable with other grooming salons in the future.
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June 2024 by Jennifer R
Anytime I go into this location everyone is super unfriendly. Went in again today looking for a bandanna for my dog and I asked an associate if they had any because I’ve been having a hard time finding one. She took me to a red/black one and said it was the only one they had. Out of curiosity I walked around a bit looking and found at least 3-4 others. Price was marked on it as $5 and she rang it up as $6 when the price was clearly on it. I said something to her and she said she could refund me the $1. Another person was waiting to be rang up and didn’t want to inconvenience them for $1. This location needs some serious work.
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June 2024 by Phillip Banks
Two separate times they cancelled on the day of my dogs grooming appointment. Will absolutely not be showing back up.
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May 2024 by Mikaya G. Mills
My dog enjoyed herself. She came out Petco, smelling good, looking good, and feeling herself!
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May 2024 by Danielle Stellrecht
This whole shopping center feels pretty run down and so does the inside of this Petco. They also seem to not staff very well as we are usually left standing at check out for awhile before any one notices us
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April 2024 by Tatum Swinford-Ashlock
I was able to find a dog toothpaste that was perfect for my fur baby and it happened to be on sale at the time. They have a nice sized pet clothing section.
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April 2024 by Kayla Vardell
Friendly cashier.
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April 2024 by Katie Whitaker
Very friendly staff
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March 2024 by Timothy Shulske
Very clean store, the animals looked well taken care of. The staff was very friendly. This isn't my normal store, I happened to be in a store next to it. If I happen to be there again, I will definitely visit.
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February 2024 by Cheryl Gruner-Arnold
Great experience
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February 2024 by Jacqueline Jurca
Cole and the customer service rep were both very helpful! (Sorry I didn’t catch her name) 5 stars!
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January 2024 by roy machado
Superb service! Store was very clean!
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January 2024 by Anita Smith
Love the friendly and Informative cashier.
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December 2023 by SIR CHILLY
Petco has a great supply of dog food, for picky girl, always want different flavors of food. Thanks for the helpful staff
