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June 2024 by K E.
scheduled my two dogs for bath and nails brought in shot record and was told due to hand writing can't take. this was not mentioned anywhere on website. I left and went to petsmart.
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June 2024 by Emily D.
DO NOT bring your anxious puppy to Grapevine grooming. I'd taken my Benny to the Highland Village location because I trust their staff in handling my dog, but seeing as they were booked out all month I scheduled an appointment two weeks prior for this location. The stylists were nice enough but the bathing, grooming, blow drying, tables, and kennels are cramped into a tiny 4x4 room. Unfortunately, I'd been caring for his beautiful coat for many weeks and anxious to get my boy his beautiful groom. Thankfully, I was not charged for the haircut my sheepadoodle received. He was returned to me soaking wet and unbrushed now I will have to make work adjustments to find him a quick enough grooming at another Petco where there is actually space for these employees to do their job thoroughly and efficiently. This is a stressful environment for these pets and the store needs to make improvements in this department. I'm extremely disappointed in myself for putting him in this position and can only hope he will be trusting and comfortable with other grooming salons in the future.
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November 2023 by Hannah A.
Staff is friendly, I've been using grooming for years and my dog always looks and smells great.
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November 2023 by Shannon F.
I was really disappointed in the grooming appointment today. My dog evidently spilled his water bowl after his groom, and the girls didn't do anything to try and dry him. He was covered in other dogs clippings when we left.. who knows what kind of bugs and stuff may had been in there. I'd just assume I wouldn't be picking up a soaking wet dog. Not to mention they had temporarily added extra cages all over the place. No wonder he knocked his bowl over and had other dogs hair all over him.. he was directly under the grooming table. Would NOT recommend and won't return for grooming.
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June 2023 by Ed S.
I would say buyer beware on Vitalcare. The store person said you can cancel month to month and that is not the case. It is mandatory one year commitment which I was not aware of. When you call their customer service line which has a dedicated line, it disconnects from you from later hours. I was able to get thru and cancel the membership. Vitalcare is not a month to month membership where you can cancel anytime like most membership setups contrary to what a Petco employee says that you can cancel anytime with little effort.
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March 2023 by JacK P.
Stopped here to get a few items to catch some feral cats in my neighborhood. Bought $40 worth. Nice place Couldn't fine any help but finally did. They were busy stocking shelves and very nice. Upon check out was told they now charge $.10 per plastic bag. I declined and got along fine without a bag. But it pissed me off enough that I have to pay for a shopping bag now? Don't think so. Sounds like I was in California!!! Won't be back. Won't be buying anything more there. Hate that because they did have a large selection of everthing. Surprised they didn't charge me a fee for using my credit card!
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January 2023 by Janet S.
The groomers always do a good job. J'lin and Camille have groomed my 2 golden doodles and they are knowledgeable and really care about the dogs.
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August 2022 by Bianca P.
Benji helped me at the cashier today. He was so extremely kind and patient with me!!! He helped me out so incredibly much he has no idea. Benji's kindness and care should be noticed!!!! so I'm taking the time to write this review about him. Thanks Benji !!!!!
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May 2022 by Holly K.
I recently took my schnauzer here to be groomed, I have taken him to the Petco in Colleyville and I love their grooming as well as Kountry Klippers, who doesn't do the best schnauzer cut, but I needed a groom last minute and they had a spot open at the grapevine location. Schnauzer cuts can be a hit or miss in this area so I crossed my fingers they would give him a cute cut and J'lin M gave my little boy a wonderful schnauzer cut and he smelled so great and they were very kind staff who dealt with the animals the way animal lovers do, I highly recommend this salon for grooming your dog.
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April 2022 by Kyndal V.
Please hire better staff & train them better. It's RIDICULOUSto NOT be able to exchange the SAME EXACT ITEM, exact same price ($29.99) still have tags attached & no damaged. I just needed a different sizewithout a receipt.I received a puppy jacket from my husband's aunt as aChristmas gift. It was a little too small so l asked if I couldswitch it out for a larger size.. one of the ladies there wasgiving me a hard time about it (will get her name if I evercome back again). Then I went to the back & asked amanager & she said "yes that's fine I don't see why not??Ignore the lady in the front she's new"So I switched it out, as I was leaving, there was 2 other ladiescoming to the girl in the front & whispering & just staring at us while we were leaving... & no I was not being a Karen, literally all I asked was to exchange? She said no & was giving me a hard time, I went to the back, ran into the manager & asked the same thing & she said yes. My parents are also business owners & it is so important tohire great staff. Your business is only as good as youremployees.
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January 2022 by Donlyn B.
This location on William d tate has the BEST costumer service I've experienced!!! I went to 2 different pet co locations 5 minutes away from my home and the service was awful! I was looking for a new fish tank, stand, and fishes and Alli was so amazing! She was full of knowledge, kind and met all my needs as well as our cashier Collin, who was inviting and fun!! This store will be the only location I shop at!
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February 2021 by Kurt V.
When you have a farm, animal rescue, and pet sanctuary all rolled into one, you get to do a little comparison shopping when it comes to pet supply stores! Seriously, my vet thanks me all the time for putting his kids through college!Anyway, before I digress, back to my review....Petco is another of the big box pet stores. I have always found them to be a little higher than other box stores and often not quite as nice. This one fits right in line with that evaluation. There seemed to be a lot of construction going on inside the store, so maybe they are fixing it up a little bit...time will tell.Price wise, I find myself paying a little more for the convenience of shopping here, bit when I am on a lunch break it works for me.
