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June 2024 by Adam Lampert
I brought my new SL63 to Avondale for its initial service. Management wouldn’t release a loaner to me because my driver license had expired (Texas government offices are backed up). OK, I get it. However, I asked if they had any other solutions. In retrospect, they could have driven me home (I have other cars), they could have offered to bring the loaner to my wife who was going to be driving the loaner car anyways. They offered nothing, so I got in my car and drove home angry and disappointed. Weeks later, I reached out to speak to the General Manager. No response! I reached out to my service advisor Dien who said she would have the GM call me. It has been weeks but no response. Clearly I will have the car serviced elsewhere. I would consider how you feel about YOUR service experience before you service your car at Avondale.
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June 2024 by Ramzi Gillespie
Avondale Mercedes / Grapevine is simply put a horrible service center. They attempted mark the price of wheel caps up 100% above retail on a written estimate. Under-inflated the tires on my wife's by more than 10% (dangerous!)... And before that left the oil filler cap off. Most recently told my wife to tow her AMG (which is under warranty) in. Thankfully Park Place still knows how to treat customers!
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June 2024 by Astrid Beatty
Don’t understand how anyone can service their car here when they don’t answer any of the phones. Used to be a great dealership when it was Parkplace. Ever since it turned into Avondale the quality and customer service have gone out the door. Recommend going to Dallas where the employees are friendly and the service is exceptional.
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June 2024 by violetab brownstead
My car from Germany is finally delivered! It’s absolutely ? I love my new vehicle; A+. Tyler will teach you how to use the features on your new Benz, he is very courteous and put a huge smile in my face, thank you! Ask for Ricky, the sales manager who provides A+service. I went to pick up few things and even got a free car wash. Avalon is clean and comfortable to sit while you wait!
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May 2024 by Samie Poe
I took my car to avondale back in February for service. They looked over my car, kept it 4 days. When I picked up my car from avondale it was way Worse than when I dropped it off!!!
Avondale Sabotaged my car for their financial gain!!! My car was non Driveable and I had to tow it home. The service guy, josh, was not concerned at all!! Absolutely horrible company!!!!
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May 2024 by Soham Rawal
Have only brought 1/4 cars here a little while back and glad I never came back. The most overpriced, time consuming, and ingenuine customer customer service you'll find in DFW. Find some local shop instead. Might be good for buying cars but wouldn't do that either when you can just go to park place.
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January 2024 by Justin Arden
I am not one to post "1 Star Reviews" but, I feel my experience has clicked many boxes including Time, Money, and Mercedes-Benz of Grapevine misrepresenting them self's and not taking ownership in the process.
1. Replaced the Rear tires on my E400C; I moved away from the Pirellis to a Michelin (more cost) because the Service Adviser at Mercedes-Benz of Grapevine sold me on its a 30K mile warranty tire.
2. Fast-Forward to 2024
3. I notice my rear tires have major wear on the rear tires. (~12K or so Miles; I'd check but I still don't have my car back yet) I also noticed I have a nail in one of my tires. Please note I purchased the Wheel and Tire package on my car.
4. I place a call into Mercedes-Benz of Grapevine on Wednesday, January 3rd 2024. I initially speak to Service, who after 3 or 4 minuets states I need to talk to an advise. My call is forwarded but, then the call goes silent. After 5 more minuets I end the call and call back directly to the Service adviser's line. I spoked to someone who I felt understood what I needed, and after a few minuet hold told me I would get a call back from the "server manger". (I was not in an area to recorded his name, but I had trust as this is Avondale's Mercedes-Benz of Grapevine)
5. No call back on Wednesday, January 3rd 2024.
6. No call back on Thursday, January 4th 2024.
7. No call back on Friday, January 5th 2024.
8. I arrive to Avondale's Mercedes-Benz of Grapevine on Saturday, January 6th 2024 with my car.
9. I leave my tire warranty paperwork standing up in my cup holder.
10. I am meet with resistance on my tire warranty.
11. I am told the Avondale's Mercedes-Benz of Grapevine tire guy was no in and will not be back until Tuesday, January 9th 2024.
12. No loaner car (didn't even check or try to accommodate)
13. I am sent on my way to wait.
14. Tuesday, January 9th 2024 arrives - I start the conversation with my Service Adviser. I don't get any information back until after 1200/Noon. They said the Tire Company offered a small credit for both tires. I reminder my Service Adviser of my service contract. 1 Hour later she asked what package I have. I reminder her that its in my car our and ready for them to grab. 4 hours later, after I asked for an update at 2:22PM & 4PM (now after 5pm) she confirms she has it. **Another day lost**
15. Now Wednesday, January 10th 2024 (A full week from my 1st call into Avondale's Mercedes-Benz of Grapevine) I again have to initiate the conversation; FYI it's 1200/Noon at this point.
16. My Service Adviser Laila advises they will replace 1 of my tires (the one with the nail)
Great news Right?!? Nope; 1 hour later she FLIPS that decision and we are right back were be started. UGH.... Then ask me to call the tire warranty company?!?
17. So at 1:15 PM - I asked how quickly they can have the tires mounted on my car so I can have her picked back up.
18. Guess what! They don't have the tire yet, it's now going to be another day of waiting for rear ties with poor communication and with out my car.
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November 2023 by Wayne Orvis
Every interaction follow the purchase of my two Mercedes has been just awful. This morning it took 45 minutes to drop my car off for a SCHEDULED maintenance appointment. Never again!
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November 2023 by Ed Bird
I bought 2 cars from the Grapevine dealership and one that we bought 3 months ago had some issues. I called my salesman to ask the dealership for some help on this. The used car manager reached out to me even though I did not purchase the extended warranty the dealership agreed to pay for some of the repairs. This is above and beyond. I will always check this dealership first for cars.
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June 2023 by Nancy McKeever
When they find out that their prices are outrageously too high for you to allow them to do the work, they charge you for unnecessary fees ? which is ridiculous, my friend had his Porsche taken here for repairs and experienced the EXACT same problem, I definitely would NOT recommend this place ???
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May 2023 by Trey Revay
There is nothing “elevated” about this Avondale ownership experience, from the long hold times to schedule service to the long lines at the service department to the waiting rooms with no snacks, to the lack of complementary car wash. I am particularly bitter about the car wash situation because it was a selling perk when I purchased my vehicle and I’ve never gotten a single free car wash. My previous vehicle was a Sewell and that was a truly elevated ownership experience; drive right up and get a detail oriented free car wash whenever you want. Lovely fresh baked cookies and high end coffee in the waiting area, no long telephone holds etc. I know where I’ll be purchasing my next vehicle and it won’t be at an Avondale dealership.
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March 2023 by Lynn Thomas
I would avoid purchasing vehicles from this dealership at all costs. Customer service here is none existent. My salesman knew nothing about the vehicle he sold me nor the sale. Or maybe he just found no interest. Everything about my sale was difficult from the start. I’ve had flawless sales at Parkplace Dallas with my other 2 vehicles. Definitely going back to Parkplace for my future purchases.
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January 2023 by latresse hill
They were amazing! The customer service was great! The entire time my car was been worked the staff kept me informed!
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January 2023 by Dion Hill
They were amazing! The customer service was great! The entire time my car was been worked the staff kept me informed!
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January 2023 by Thuy D. Nguyen
My car has been in the shop for 3 months and 10 days. Yet, there is still no estimated completion date, let alone the actual completion date.
