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February 2024 by Jacob W.
Thank You Greg! Long story short I was well taken care of beyond what I expected. Anything you need, you can trust this place. Thanks again!
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January 2024 by Gregory Zielinski
Really great customer service. Helped me out with a battery issue I mentioned during checkout without any hesitation, I really appreciated the help.
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January 2024 by Hannah Derbyshire
Greg helped me out so much with getting my car parts and even was kind enough to give me the numbers to places that could fix my car. He talks super sweet and has great car knowledge. Speaking to him turned my stressful day trying to fix my car, into a great day feeling stress free.
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December 2023 by Kaelyn Faria
My engine light was on so I came here for help and they were able to diagnose the issue and give me the simple solution!! Huge thank you to Joel for helping out so much!
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December 2023 by Connie W.
I had a dead battery which was discovered after leaving church. Someone from church got me moving again & I drove straight to O'Reilly to purchase a new one. The person on duty put it in my car for me. I was very appreciative.
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November 2023 by Mark Patterson
Says FREE headlight low beam installation on website. Went in and they said they could not do mine because it was “too labor intensive”. Yikes.
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September 2023 by Samantha Kinnebrew
Joel was the best at replacing my lights! And he did it with a smile!!! Appreciate how helpful everyone was!
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September 2023 by Jim Stergeos
Friendly and very knowledgeable. Found the exact part I needed that the Ford dealership didn’t have and ordered it for me. The price was $123.00 less than the dealership quoted me. Nathan was extremely courteous and knowledgeable.
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September 2023 by Jamie E.
My battery died today in the 100 plus degree heat. My battery also died 45 minutes before I needed to pick up my children from school. I called Interstate All Battery Center and they were not willing to help me. I drove to Classic Chevrolet and they told me that I would have to wait at least 2 hours for my car to be serviced. Not an option. My gut told me to drive to O’Reilly Auto Parts and that is where I met Joel. Joel was absolutely AMAZING! He and I walked out to my car, he confirmed the battery was definitely dead, and he stood out there in the blazing heat and changed my battery for me so I could pick up my kids on time. Joel went above and beyond. I will forever be grateful to him and I will DEFINITELY visit O’Reilly’s FIRST for any of my future automotive needs. Joel YOU ROCK!
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July 2023 by Walter Gaman
My battery was caked in acid and the very polite young man got extra battery cleaner and in this heat cleaned it up replace d itFantastic job!!!
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July 2023 by Rebecca Rainbolt
Very helpful. They helped me get all the items I needed
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May 2023 by Jordan Wilson
Just want to say, I received the best customer service ever at grapevine O'Reilly location. Had to replace a wiper blade. The representative Johnathan was so helpful in finding the part and even installed the wiper for me. I was treated with kindness and respect. Johnathan I'm so grateful for you. Thanks for the wonderful service. Will be back soon!
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May 2023 by Dave C.
James #2 (the taller one) helped me today. He saved me a lot of frustration and helped me find the right parts and tools to make my life a heck of a lot easier! I mean it saved me a few hours at least. My hat is off to the whole crew here. What a wealth of knowledge and way professional. My old Suburban will be running shortly. I can't thank you guys enough.
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April 2023 by Bridget Renee
Wouldn’t even give 1 star. We went there to ask if they could help my mom replace a light bulb and they simply said, “we can’t because we can’t be held responsible”. We then went to Auto Zone and they were glad to help us. We will not go back to O’Rileys due to their poor customer service.
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April 2023 by J Johnson
My car actually broke down in their parking lot the Luis and Byron were super nice and helpful while I waited on my tow truck and made stressful situation into calm one with their kindness
