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October 2024 by G Kazz
Stayed here as it’s close the airport and Grapevine Mills shopping complex. Rooms and Hotel in general were dated but was fine for a nights stay. Service exceptional from check in was given a late check out as I had a late flight out that night. Reception staff Monica & Ilana were both very helpful and assisted me with all my concerns. Free Shuttle to Downtown Grapevine with Jake as the driver and DFW Airport made things very convenient. Shopping & Food options across the road were excellent. Would definitely stay here again in the future.
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October 2024 by Stella Almanza
Rooms were clean but there is only one working elevator.
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October 2024 by Zach Webber
Great location with very friendly and helpful front desk staff. Cleaning was thorough and daily during our stay.
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October 2024 by Just Us
Not to the same standard as other Hyatts. Beds are really small and too soft in the center. Rooms were okay overall, bathroom (toilet/tub area) is very small. Breakfast was not very good. No hot tub, which was a huge disappointment.
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September 2024 by Khan Zoha
Rooms are pretty compact compared to the price paid and also the breakfast options are not very vast but yes its a clean and comfortable hotel
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September 2024 by Taylor Adair
First room we got it smelled like rotten eggs, it’s was nice and clean just smelled bad. The guy was able to change our rooms to an handicap double queen room and offered a free drink to accommodate our stay. Which he was very nice. But the new room Tv had a shortage in it, the phone did not work and looked like it has been through somethings. My husband is 6’3 and his legs were hanging out the bed. I don’t think they are true Queen size bed maybe full size beds. The air conditioner did not circulate the room and keep it cool like it should have on 60, we reported that and the way the reception talked and was familiar with the problem, it seemed like that was a common problem but she was suppose to be following up with a fan and we never heard anything else and again the phone did not work, I did report that. There is one elevator working for 6 floors so it would take like 15 minutes for the elevator to come to the floor you needed it, which was fine but taking the stairs was very hard because it was so HOT. We were just over the trip and did not want to complain or have to move rooms anymore so we dealt with what was given.
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September 2024 by Terry Lucas
Overall the hotel is a good, but a few issues. The rooms and hallways were clean and kept well. However the front and rear hotel entry ways were unkept and dirty. One of two elevators was broken, as was the case two years ago when I was there. And, the roadway leading onto and inside the property is in desperate need of repair. It’s unfortunate, but the road and entry ways will prevent me from staying again.
Safety: Well lit parking areas and rear entrance required a room key card entry 24/7, thus requiring others to enter the front doorway.
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September 2024 by winstonian22
Great hotel with nice people but be forewarned. I'm average height (6') and I DON'T FIT ON THE BED. I've had to choose all night between hanging my feet off the end of the bed like Andre the Giant or bonking my head on the headboard. I'm writing this review at 3:45am because this is the most miserable night of sleep I've had in a loooong time. Note to ownership; buy bigger mattresses!
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September 2024 by Jewls Rodriguez
Eric!!!! Thank you for your help!!!!! You definitely deserve more than 5 stars!!!!!! Eric, was so sweet and has the BEST!!!!!! Customer service!!!!!!
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July 2024 by Renato Recio
After reading a few negative reviews I was worried. This place was clean and the front desk is very nice and helpful. The yogurt and granola for breakfast was good. Overall a wonderful time.
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June 2024 by Misty Dawn Lusk
Easy to get to, close to airport, clean, shuttle service to the airport.
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June 2024 by Joshua Smith
Stayed 2 nights. On the last morning.. held the blanket up to the light and boom.. looked clean until you looked through it..
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June 2024 by Fred Annett
I received excellent service, especially from Jake. Will stay there every time I fly into DFW. Walkable to a mall and also to several eateries.
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June 2024 by Oscar Fernandez
Rooms: Cómodas y espaciosas
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May 2024 by David Fischer
I've stayed at many Hyatt Place hotels around the country and am a big fan of the chain. This is a clean hotel with large rooms. The hotel is a bit dated and could use a remodel. There is a free breakfast with standard breakfast for the chain. Again, a good place to stay but they should update the hotel in the near future.
Rooms: Large rooms that feel a bit dated.
Nearby activities: Shopping at Grapevine Mills
Safety: I felt safe here
Walkability: Not really a walkable location but it's next to Grapevine Mills, which is a great place to walk.
Food and drinks: Free breakfast. No room service
Noteworthy details: Next to Grapevine Mills and very close to DFW and the Gaylord Texan
