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June 2024 by Tonya Mercer
A hidden gem! Our power went out during these storms and we needed a place to stay for the night. When I go to a hotel I am a light sleeper. I look for a quiet, clean hotel with an accommodating, caring staff and that's exactly what I found here! I expressed to Luis my concerns with the airplanes (I live in the area and hear them at my home) he assured me I would not hear them and I DID NOT! The room was super clean, the floors shined and everything was clean and sparkling! Thanks for a great place to stay! And thank you Luis for being so understanding and accommodating!
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June 2024 by Sean Moore
Booked my room online. Showed up 30 minutes later and they wouldn’t give me the king I booked and had a confirmation for…. No welcome gift for diamond members…. Breakfast is 16.00 and is cold, bacon is like jerky…. What a let down. Super disappointed! Couldn’t eat more than a few bites. Might try embassy across the street.
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May 2024 by Jennifer W.
Rooms are VERY quiet. With this hotel being in the path of the airplanes flying over you do not hear them until you go outside. They are dog friendly, and my dog was loved on by so many people. The mini fridge was issing the nob to adjust the temp and it seemed to be left open a bit so it was not cold when I opened it to place water in it. The water pressure was okay, but I think it woudn't hurt for each little sprayer to be cleaned. The one cabniet was missing a handle to open. I think al hotels should have free breakfast for guests, all others should have to pay.
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May 2024 by Seth Cooksey
Slow and poor shuttle serviceNoteworthy details: Slow
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May 2024 by Felix Lariviere
Nice business hotel
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May 2024 by Justin Fiedler
Automated answering service told me to wait for a representative, had me wait through 5 minutes of Hilton hotel promotions, then informed me that it was after hours and I would need to call back the next day. Wow. Thanks for wasting my time jerks!
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May 2024 by Melinda Nguyen
Only complaint is the water pressure is low. You can hear your neighbors but just turn the ac down to 68 and that’s your white noise
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April 2024 by Karli Hinds
Front desk staff is friendly and check in went smooth! The hotel is in a nice location with a short drive to restaurants and shopping. Rooms are clean. My only complaint is the beds and pillows are so uncomfortable that we couldn’t sleep.
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April 2024 by courtney jackson
Horrible Experience I will be contacting the Grapevine Police Department and filing Fraudulent Charges Against this Hotel House keeping said they found tobacco in my room they charged my card for a smoking fee I contacted the General Manager and Manager they didn’t respond also House Keeping couldn’t speak English but you can take pictures of tobacco I Don’t Smoke and I had Kids in my room for AAU tournament make sure when you blame a Guest for something you have your Facts Correct Now Everyone look at these photos this is a Scam to charge my card 250 dollars Pay Attention to the couch housekeeping took the pillows off Pay close attention everyone please I already contacted Grapevine Police Department about this matter SMH when I checked out it was pillows on the blue couch in my room how r there ashes on the couch this is not my Room and someone is trying to Scam my credit card for 250 dollars
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April 2024 by Jay Barr
Nice place.
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April 2024 by Jerry Holland
Quick trip with the family at the end of Spring break. I’ve stayed here multiple times and always have a great experience. The site is well taken care of. Location is very good as well. Unfortunately, the morning/ overnight front desk attendant needs to find another job. She is obviously not happy and miserable. I know everyone has a bad day but good lord. I watched her destroy 2 folks for nothing. I asked a simple question afterwards and was verbally assaulted. Fortunately I understand she is a miserable human being lashing out at innocent passers by and let it go. It did, however, tell me customers aren’t first here anymore.@Hilton, screen your employees better. They are running off your customers. I was afraid to ask her name. Hopefully she finds something she enjoys.
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April 2024 by Marco Verdesca
This is the second and last time I book a room at Hilton Garden Inn. There is no Hilton experience at all! Front-end personnel are not particularly friendly, some of the lights in the room didn't work, the refrigerator doesn't work and you need to request cleaning or they won't do it (first time in my life I had to ask, and nobody told me before)!
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April 2024 by Joseph Webster
Got in late unpacked, and got ready for bed. Sheets were super dirty and never changed from past guest! Front counter gave us sheets to change them ourselves. Won’t be staying here again!Rooms: Better check to make sure they cleaned the room
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April 2024 by Lisa Melichar
This hotel is located conveniently close to the airport, and the pricing was a good value. The front desk staff were all personable and helpful. The room was clean, and the beds were comfortable. I will definitely stay here again.
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April 2024 by Mohamed El-Sharkawy
Beautiful clean rooms,Rooms: Clean, nice, roomy
