-
February 2024 by Shawna Knight
The car wash promise is sub par.Everything else is great
-
February 2024 by Starla Langston
Buying my car was a cluster - but the service department rocks!!
-
February 2024 by NILAY N SHAH
Great and Quick service.
-
February 2024 by Vanessa Sakulenzki
Great experience with Grubbs Acura service. Ask for Carl Dehls!
-
February 2024 by Geet Taneja
My experience thru out the service was great. My service advisor Mr. Jaylin was very professional and understood the concerns very well. I came back for the 3rd with the same problem of squishing noise from the suspension area , but he entertained my concerns as if it was the first time patiently without getting frustrated of me coming back repeatedly. I was given regular updates on my vehicle during one week of my car in garage. They also provided me with a good loaner vehicle, which helped a lot during the repairs. I wish the problem of right control arm was caught during the first time when they replaced my left arm. But the fact that they completed my request peacefully under the same warranty was good.
-
February 2024 by Teri Imperial
The Service & Staff here are great !
-
February 2024 by Wendi Davidson
Very good experience!
-
February 2024 by Ed Garcia
Dealer in house service was good.ButUsing the automated phone system is VERY frustrating. Left messages & even spoke to few sales that called me. I asked them to have someone from service call me since Monday. But Never heard back.
-
February 2024 by Jovan Turner
Alex, Michael and the Team were great. Made my sales experience efficient and effortless. I would totally recommend my friends and family to the company.
-
February 2024 by SB M
Staff is always helpful and friendly. Waiting area and bathroom is clean. I appreciate the updates and text confirmations throughout the process.
-
February 2024 by Jacqueline Brown
Great Communication between Doug my service advisor and myself. Greatly appreciated.
-
February 2024 by Shashank Kaushik
This is my third vehicle purchased from Grubbs. I got the best deal in town. Not only I got the best value for my trade but the discounts were amazing on my new car. I recommend Grubbs Acura to everyone looking for a new or used vehicle, they offered me the best reasonable deal and outstanding service in all my vehicles. The servicing department is super courteous and value the dealership to customer relationship and will go extra mile to resolve any issues with your vehicle.
-
February 2024 by Fifer Dad
Excellent service. Very pleased with this dealership.
-
February 2024 by christi sadler
“Justin and Tyrone worked diligently in getting me approved for my car. I highly recommend Grubbs Acura”.Was my original review that I gave, however, that has changed within a matter of eight days. Justin, the salesman who sold me my car has done nothing, but lie the duration of my transaction. First, he told me that I was approved before I was actually approved, but upon speaking with his manager I was not actually approved at first. Which is why it took me nearly four hours to actually get my car when I’d done everything via phone with him including submitting request documents that I had to submit twice. I was going to over look that because he did get me approved, and being this was my first ever car purchase, I was excited. Before I decided to make to purchase, I expressed my concerns about some minor things on the car that I would like to be fixed, and Justin assured me they would be, to bring my car back that following Tuesday. My car was also not detailed the day of my purchase, in which I was told, by Justin of course, that it would be detailed while my purchase was being finalized. It still has not been detailed. It has also been in the service center for a week, not being worked on or anything, just there. I went by on Saturday to trade back my loaner vehicle to get my car, and it was still not ready. Justin told me that my car would be ready on Monday; Today is Tuesday, and guess what, no car. I am beyond upset at the lies, and lack of communication. The service guy that I initially spoke to was out sick on last week, so he actually let me know the status today, on Tuesday that nothing has been done. Again, I went by Saturday, and I was not made aware that no progress had been made on my car. I was just told, again by Justin, that my car would be ready on yesterday, which was Monday. I am beyond upset. I can’t even put it on a level at the moment. I absolutely HATE being lied to, especially when my money is involved in something. My first time purchasing a car has been a headache. This was my first choice, and I found them on Car Gurus after applying on that site I was connected to this dealership. I should have shopped around, but I didn’t want my credit ran at multiple dealerships because I’m working on building and establishing credit.
-
February 2024 by Luke Savoie
Great service