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February 2024 by John Kessler
CREDIT CARD FRAUD! I do business with Gamestop. They are a great store but I have never been to this Grapevine Gamestop #480 and I live in North Carolina. So my Bank notifies me about unusual activity on my credit card and that my card was declined 2 times at this location. Low and behold I read all the other posts and reviews and it seems I am one of six people who this identical illegal charge of fraud has occured. Should be investigated.
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February 2024 by Mariseli Cotto
Zero stars I have a charge from this store for $26.75 and I live in Florida . Scam
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February 2024 by Ralph Carmona
My debit card charged here and I've never been here. I live in California.
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February 2024 by Devin Sanchez
I don't even live here! I just got charged $27 for SOME CHARGE! I live like more than a 13 hour drive over here.
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January 2024 by Jammie W.
Terrible customer service no wonder GameStop is going out of business. When you go into the store, you can see people talking on the phone to their friends or family and this is why you cannot get through to them to check out the merchandise or any other things going on prior to heading out to the store. Very poor customer service seems that the management is not taking care of their business very well, therefore it rolls downhill and this is causing GameStop to go out of business.
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January 2024 by Riece Stone
Great crew! I’m sure they get a lot of calls that were meant for Gamestop’s headquarters & they still answered my questions patiently & kindly!
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January 2024 by Chad Thibodeaux
Place is a frikin ripoff. Keeps charging me without my permission!!!
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January 2024 by Isaiah Garcia
So on December 30th 2023, at 11:41am there was a Charge to my Card for $27.06 at this Specific GameStop. Thing is I Live in California. So I tried to call this Location but they're definitely not Answering. I already had to Lock my Card up, and File a Police Report. Hopefully my Charges get Disputed.Regardless, this GameStop is DogWater
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January 2024 by Joshua pagan
Something is definitely going on with this location.All these reviews about their card being used and a purchase was made unauthorized is very suspicious and the same thing happened to me as well.Someone is stealing info from the Gamestop membership profiles and card purchase info
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January 2024 by WiseWife20
This store allowed someone to come in and use my card. Then refused to give me a receipt
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January 2024 by Brutal Black
Hello, to all who have been charged by gamestop at this location, you’re not being charged to this store, about 2 minutes away is the corporate office that it’s being charged to, which is why it is in grapevine tx. No fraud is going on as i have called and gotten answers from the associates there.
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January 2024 by Mark H
Same as others here. I live over 3 hours away from this gamestop. They also charged my card without my permission. I will be filing a police report and talking with my bank today. To the person performing this fraud... Karma always catches up to you. You have no idea how your stealing can hurt other people. SHAME ON YOU AND THIS GAMESTOP FOR ALLOWING IT!!
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December 2023 by John Michael G.
Had an item for pickup and when I attempted to picked it up they said it was already cancelled and it will take some time to get the refund. After 2 weeks no refund yet then I realized that order status on the order is showing picked up. Now there's an open internal investigation and I have to wait again.
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November 2023 by stephen rehberger
My credit card was just used at this location but I'm home in NY with my card so something is going on here
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November 2023 by TheCodmentator (TheCodmentator)
Zero stars if possible. Got a charge on my debit card that I purchased $27.06, when I did not. Furthermore, my bank told me the card was entered in manually which I did NOT do because I live 45 minutes away and was at work at the time I supposedly purchased something. Tried calling 7 times but no one will answer and corporate is no help whatsoever. Had to cancel my card because of fraud. Screw you Gamestop Mills Mall