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February 2024 by Phil Moreau
Horrible. Sold me a game control with warranty, under the pretense that when it inevitably breaks i can exchange for brand new. Now they refuse to honor this and want to give me pre-owned. Such dishonest business practice this need to be investigated for fraud. Do not shop here.
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February 2024 by SassyB diy
I now understand why GameStop was going out of business and shame on me for purchasing stock in this company.We purchased a game for my sons 9th birthday and when we got back to the hotel the game had runnerbanding, glitches, skips etc. We returned to the store THE NEXT DAY, explained to BRIAN the situation, he offers $8 on a $55 purchase. He had the NERVE to say "To be fair gamestop doesn't make money off of these games". Uhm sir I am not giving you guys my sympathy if you treat your customers like this. He proceeded to open a switch and play the game, within 2 minutes he's saying he doesn't see the banding, well yeah cuz it's a GLITCH and it GLITCHES when it feels like it. You gotta really need to have a better model and maybe you wouldn't receive comments all stating the same fact. Your customers are needed to stay afloat but it seems like you guys don't want to be open.Resolution: I would like a refund and am apology but I'll take the apology
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February 2024 by clyde H
Now I must say once upon a time this place was the spot for gaming. Now a reflection of super bad business. Call the customer service line only to be told you are wrong, also to be told your account is not hacked when indeed your account was and now inaccessible under a different name. Told to go into the nearest store get a newer account to have your points transfered. Do the leg work, than told oh we can not transfer points from a old account. I am glade this business is slowly declining. For a whole year your customer service team has shown me where you stand as a company. I have 12 incident tickets for my account being hacked, no communication from your fraud team. And 15 incident tickets for a Skulls and Bones refund that thank gawd my bank was able to refund me. Because you know your customer service department stated they only charged 1 cent. When my bank shows 118 missing from two years ago.
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February 2024 by Sarah Wamsley
Don't ever go here. Employee ID # 681517 Samuel sold me the wrong controller for a present. Then they refused to exchange for the correct controller. The manager hung up on me. Customer service told me we waited to long and refused to let speak to manager some rep named Andrew or Andrec. Granted we have called for months and had this investigated.
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February 2024 by Ralph Carmona
Charged my card and I never signed up for a subscription.
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February 2024 by Frank Newcomb
I had a issue with a store in my local area and reported it to corporate they got with me within two hour and correct the issue and restored my faith in GameStop
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January 2024 by Jellybean
Pay your store front cashier's more than minimum wage!!! I have never worked personally for your company but I used to be an avid shopper, and once upon a time I would have loved to work for you until I found out how much you pay your front employees!! I will never shop or even use your online services anymore. Cost of living is too high and y'all should be ashamed of yourselves!!!! I'm going to stick to buying directly from the actual game companies!!! Shame on y'all you are a terrible group of people corporate/CEOs!Also stay away from GameStop all together they don't even ask you if you want pro and if you don't ask either they still charge you for it. I tried calling corporate and they are outsourced to like India. This is a horrible horrible company. It used to be a great place like over 10 years ago. Now they rob you. Check your receipts people, cause they want to steal your money.
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January 2024 by Nick Matthews
Ordered a Xbox console in November for a Xmas gift. Come to find out when it shipped from grapevine Texas to Massachusetts from usps the outside box was damaged but inside box wasn’t. Still my point being. The console was thrown around by usps. Games won’t load into console. Called headquarters 7 times in 20 days every time it’s an excuse. All I want is a full refund and “ oh wait 3-5 business day blah blah blah” still no email with a return label. They are a joke. A scam. Idk how they are still in business. I’m not taking a hit by returning it to a local store to get $60. I want my full $147 and all. Don’t recommend buying anything from them. Won’t even let me give no stars for their horrible service
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January 2024 by Ruby Davis
If I could give this company zero stars I would just unprofessional and unreliable I have been getting the run around about a game system I ordered and paid for since Dec 22,2023 I even sent corporate an email I got no response GameStop takes know accountable for stolen items they run you around on the phone and blames Walmart go I didn’t order from Walmart I order from GameStop and that’s who took my money and need to refund me I am ending all business I was a pro member about 20 years I want my refund I’m closing my account don’t send any publications at all this is the worse company I have ever dealt with Corporate is a bigger joke
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January 2024 by Eric Phillips
Update: so it's been 3 weeks since I've contacted GameStop about the interaction I had with their manager. I haven't heard from GameStop about anything being done nor about the fact that they ripped me off for my trade-ins. Seriously people stop shopping here. The people that run GameStop don't care about you they don't care about the way you're treated. All they care about is screwing as many people as they can.I just was in a GameStop in vestal New York. They've closed down the only other two that were here. They never tested the controllers I was trading in they just charged me $10 a piece refurbished fee. The girl offers me $87 or $41 in cash I take the 41, then if she's cashing me out she tells me $37. So I tell her you gave me two different amounts she said she misspoke then she goes to get the manager. The manager comes out hears what I have to say, laughs at me over the $4, thin loud and comical inviting the whole store to join in yells Merry Christmas calls me a crackhead meanwhile I'm standing there with my son who wrote his bike with me 45 minutes just to get out there. They gave me less than 50% of the trade-in value, dehumanized me and hurled nasty insults. I wish people would wake up and realize we need to stop pumping money into these corporations because all they see us as along with their employees, are a bunch of jerks, dummies, willing to go to Great lengths to give them our money to make them rich while they treat us like nothing. I will do whatever it takes to never spend another dollar in GameStop.
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January 2024 by Jennifer Morel
I want to know why I have an unauthorized transaction on my account for $27.06. After looking deeper into it, it appears I'm not the only person to have this happen to with the exact same amount?!?
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January 2024 by Melanie Horner
The worst business to date. My grandson got a used switch lite for Christmas. It has a parental lock on it, only allowing my grandson to play on it for ten minutes. My daughter in law called the customer service three times. The first time they said that they will get a replacement email. No email. The next two time they gave her every excuse as to why no email was sent. How can you sleep at night. Oh I know,because you get paid a lot of money so who cares about your customers.
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January 2024 by Leann Armstrong
My son received a $100 gift card for Christmas, he ordered a PS5 controller and a copy of Madden, the total was $103.43. He used the entire gc and I paid the remaining balacne with my debit card. The next morning I see in my banking that GameStop has charged my debit card $103.43, AND taken the full $100 off of his gift card.I called and was advised that they could not refund my card, but they would reload the gc for my son. After 3 days the gc had not been reloaded. I called again and was informed that my order had been returned to them and that they would refund my card and reload the gc. The time frame was to be 3-5 days. On the 5th business day I called back as there was no refund or new gift card balance. I was advised that no refund was issued when I called previously and that it would be taken care of that day. I requested that I receive a copy of the return reciept in my email and was hung up on. I again called back and was advised once again that my refund had been processed and that the gc would be reloaded in 3-5 business days.This has completely ruined my son's Christmas gift, and the fact that we have no product, no gift card and they still have not refunded my card is nothing short of criminal.
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January 2024 by Ronald Myers
I ordered console for son for Xmas never received I have been fighting since December 9 2023 constantly being given deadline after deadline with no resolution I just want my kids game
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January 2024 by James R. Barnett
I got my super Mario bros game on Nintendo DsI and it works perfectly.
